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When a business grows, so too will its requirements for infrastructure like telephone systems. The traditional way to provide phone services in an office environment, for example, is with a traditional PBX (private branch exchange) setup. Such setups are usually very expensive, inflexible, and complicated to install and administer. These days, a better solution is to use a hosted phone system (sometimes known as a virtual PBX). If you’re new to a hosted phone system, the following will explain more about them and how your organization could benefit: What Is a Hosted Phone System? A hosted phone system is a virtual PBX that operates...

18 November, 2021 /

A growing number of clinics, hospitals, and health networks are embracing text messaging (SMS/MMS) as a vital communication channel. Below, we highlight seven text messaging benefits in the healthcare industry: Text Messaging Benefits in Healthcare #1: Texting Closes the Provider-Patient Gap A recent survey found that 4 in 10 Americans are afraid of visiting their doctor’s office during the pandemic. Text messaging helps re-establish the vital — and in some cases life-saving — connection between patients and physicians (as well as all other healthcare providers).   Text Messaging Benefits in Healthcare #2: Texting Improves Staff Efficiency & Productivity Generally, texting is far more efficient for...

16 November, 2021 /

The big thing in movies and TV shows these days is heroes who have special powers like flying, spinning webs, changing shape, and so on. Sure, this kind of escapism is entertaining. But the real heroes among us do not wear capes or “leap tall buildings in a single bound.” They are brave and patriotic men and women whose love for our country has inspired them to serve in the Armed Forces. Whether they are stationed at home or abroad, these individuals are putting their lives on the line — because if our country is threatened or experiences an attack, they will...

11 November, 2021 /

There are some solutions on the business landscape that are not just beneficial, but they are fundamentally transformative — and switching to VoIP phone service is definitely on this list!  Below we highlight 5 game-changing benefits of VoIP phone service: 1. VoIP Phone Service Unleashes Total Mobility  With a conventional landline phone system, employees need to juggle multiple phones - each with a different number: the corporate office phone, their home office phone, and their personally-owned smartphone (and in some cases, a corporately-supplied smartphone as well). Not only is this tedious, but it leads to frustrated colleagues and angry customers who never know the...

08 November, 2021 /

If your business is not taking full advantage of text marketing — SMS and MMS marketing — then you are missing out. This is a massive opportunity to drive customer engagement, acquisition, and sales. Consider these eye-opening statistics: 69% of customers want the ability to contact a business through text messaging.  Customers are 4.5x more likely to reply to text messages than emails.12.9% of customers are more likely to support businesses that offer text-back capabilities.   And just in case you think that “texting is obsolete” — think again. 50% of people sent more texts during the pandemic. Additionally, due to COVID-19 34%...

28 October, 2021 /

As we emerge from the pandemic, we can see that some things are never going to be the same again. But that doesn’t mean they will be worse. On the contrary, they will be BETTER! And if you ask employees and employers across the country about the “pandemic’s silver linings,” you’ll hear the same thing over and over: the rise of a remote work solution.  Indeed, employees love remote working because they avoid a tedious and costly commute, and have more time to achieve work-life balance. And employers love remote working because it reduces overhead costs, and lets them recruit beyond...

25 October, 2021 /

Video conferencing has been steadily growing in popularity for years, but the pandemic massively accelerated adoption across all sectors and industries. Consider these statistics: The size of the video conferencing market surged 500% in the first two months of the pandemic. (Source: TrustRadius)The global video conferencing market is projected to grow from $6.28 billion in 2021 to $12.99 billion in 2028 — which is a CAGR (Compound Annual Growth Rate) of 10.9% during the forecast period. (Source: Fortune Business Insights)79% of workers believe that video conferencing is at the same level, or is more productive, than in-person meetings. (Source: Owl Labs) Difficult...

13 October, 2021 /

If your organization is exploring the possibility of switching to a cloud-based phone system, then we cannot give you a single powerful reason to do so. Instead, we can give you THREE powerful reasons: Reason #1: You Will Reach a Whole New Level of Mobility & Agility Thanks to a Cloud-Based Phone System    We all hope that we never have to see another lockdown. However, there is a realistic possibility that we may face them again — in one form or another — sooner rather than later. And even if we avoid that risk, there are other, more traditional reasons why it...

05 October, 2021 /

Before the term “COVID-19” entered the vocabulary, a video conferencing solution was largely viewed as a nice-to-have. But now, as we shift into the post-pandemic world that is dominated by remote working, a video conferencing solution is no longer optional. It is essential for ALL businesses, including mid-sized firms and SMBs that aim to thrive in the new normal. The video conferencing market increased by 500% in the first two months of the pandemic. The overall size of the video conferencing market is expected to surpass a whopping $50 billion by 2026. Below, we highlight 7 undeniable reasons why your business...

30 September, 2021 /

The latest dispatch from the pandemic front brings some good news, and some bad news.   The good news is that despite yet another surge of cases and hospitalizations —  this time driven by the Delta variant — there is no official plan to enter into another lockdown. But the bad news is that the White House recently stated that “in all probability” there will be guidelines and restrictions issued in the weeks and months ahead. Unfortunately, we all know from experience that “in all probability” is political-speak for “it’s going to happen.”  This begs a vital question for business owners and leaders...

28 September, 2021 /
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