On the educational landscape, typically students fear getting an “F” on an assignment or test. However, an eye-opening new study reveals that most school districts around the country are not making the grade during the coronavirus pandemic.The study carried out by the Center on Reinventing...

Learning from our own mistakes is smart. But learning from the mistakes of others is wise — and also a heck of a lot less painful, tragic, awful…you get the picture.If your business has decided to switch from your conventional landline phone system to a...

Cloud migrations have been increasing rapidly in the wake of the COVID-19 pandemic. Recently, companies have been moving more data, services, and applications to the cloud as a means to become more streamlined and productive. Businesses migrating information to the cloud is not a new...

Many municipalities were caught off-guard when the COVID-19 pandemic required them to make a swift change to remote work. Businesses at all levels, but particularly in local government, were forced to address a host of concerns from a shortage of secure infrastructure and increased risks...

With signs that the worst of the coronavirus pandemic may finally be receding into our rearview mirror, it’s time to focus our attention on restarting North Carolina’s economy. But where do we start on the roadmap to recovery? Certainly, we don’t want to do anything...

We all know that in recent years, an increasing number of customers — especially millennials — want text-based customers support, such as live web chat, email, mobile SMS, and online knowledge portals. Long Live the Phone However, this doesn’t mean that customers are anti-phone. On the contrary,...