Don’t let Your Telephone System Cause Poor Customer Service

This just in; customer service is fundamental to success! Okay, so that might not be news (at least we would hope not), but did you realize that businesses currently lose around $75 billion to poor customer service? Many companies perform so badly here that around 67% of customers are becoming what’s known as ‘serial switchers.’ As if that weren’t worrying enough, 51% of consumers report that one negative experience is enough to stop them from ever doing business with a company again!In an age where more companies are concerning themselves with 24/7 web chats and speedy social media replies, phone calls are often...