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Blogs, Insights, and Announcements from Carolina Digital Phone

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Neil Matson

The Dangers of Accepting “The New Normal”

The Dangers of Accepting the “New Normal” January 2020 seems like a lifetime ago for many of us. For business owners, it may feel like a good deal longer. But that’s the last time many of us can remember operating under normal parameters before COVID-19 changed everything. For months we’ve had to cope with crippling uncertainty and ulcer-inducing anxiety. They’ve had to adjust to a state of affairs that’s terrifyingly referred to as “The New Normal”. A state of affairs that’s anathema to the tireless entrepreneur. Business owners from all walks of life have had to make sweeping operational changes

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Neil Matson

Side by Side Comparison – Carolina Digital Phone vs Zultys

If you have questions about choosing between Carolina Digital Phone and Zultys, we have the answers. We have put together the important information you will need to compare and make the right choice. Let’s start by looking at some benefits. Benefits of Carolina Digital Phone The benefits of choosing to go with Carolina Digital Phone are many. To start with, you get a dial-by-name directory, an intro greeting, and even a post-welcome greeting too. For conferences, you have leader login options with the chance of being able to reject anonymous calls. Calling line ID blocking is also another welcome feature,

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Nicky Smith

Calls Labeled as Potential SPAM or Being Blocked?

Are your outbound calls being labeled as SPAM or being Blocked by a carrier?  If so, read this. Multiple companies provide analytics, each with its own tracking and radar systems. The FCC mandated a new system to authenticate calls with a certificate on every outbound call but has delayed the implementation of this new protocol for another year. The result is that the demand from users to block these unwanted calls has increased and many times causes your call to be blocked because it has been spoofed as a number that has been used by a robocall.  The first option is to

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Neil Matson

5 Small Business VoIP Features that ROCK

One of the biggest advantages of an all-in-one small business VoIP phone system vs. a landline phone system is features, features, and yet more features. You know the saying “it’s like being a kid in a candy store?” Well, employees who use a small business VoIP phone system for the very first time have the same experience. Within minutes, they go from “what does this feature do?” to “how on earth did we ever survive without this feature?” Here are five small business VoIP phone features that create plenty of enthusiasm and excitement — in other words: THEY ROCK! https://www.youtube.com/watch?v=jYcFltwY0KE Small

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Business Phone App Features
Nicky Smith

Our Mobile App for iOS and Android Extends Our Hosted Cloud Solutions and Unified Communications (UC) to Your Team — Anytime, Anywhere and on Any Device

These days, workers spend much of their time away from their desks — and some of them never come into the office at all. Currently, 55% of workers telecommute full-time, and by the year 2020, this is expected to reach 72%. In fact, 48% of workers don’t even believe that traditional offices will exist by the year 2021! This means your company needs a cost-effective, reliable, scalable, and secure way to extend your telecommunications footprint beyond desks and offices — so that your team can be productive, efficient, and successful at all times. That is where our mobile app for

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Nicky Smith

Burned by RingCentral? Here is What You Can Do About It

If you have been let down by RingCentral, then you are definitely not alone. A quick search reveals that numerous current and former RingCentral customers feel the same way. Here is a brief snapshot of some of the grievances: A RingCentral complaint posted on the Better Business Bureau’s website (342 complaints currently posted): “RingCentral could not fix our technical issue even after multiple communication. They took 1 week to respond every time we sent them information. We had a contract from September 2019 to September 2020 and after that term, we started to have technical issues. We decided to find

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queue callback - man on phone in line
Eric Lyon

GAME-CHANGER: Queue Callback Feature Dramatically Improves Customer Satisfaction

There are very few things that customers dislike more than being placed on hold. Research has found that 31% of customers will not wait on hold for more than five minutes.  Even worse, many of these unhappy customers are unlikely to come back and give a business a second chance. Separate research has found that after a single bad experience. Here at the facts to know when taking care of your customers. https://www.youtube.com/watch?v=x0JwZjg8oR0 58% of customers stopped buying from the business. 52% of customers switched to a different business for that particular product or service. 52% of customers told others

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the best business phone system
Nicky Smith

GUIDE: How to Choose the Best Business Phone System

Before we look at how to choose the best business phone system, let’s highlight why many businesses are frustrated with their current landline (i.e. on-site PBX) phone system:     High Up-Front Costs: Landline phone systems are very costly to purchase, install and maintain.    No Cost Certainty: Costs can fluctuate significantly from month-to-month, making budgeting and forecasting difficult and risky.    Lack of Scalability: If the maximum number of lines are in use, a replacement can cost tens of thousands of dollars. Lack of Business Continuity: A landline system uses a network design with a single point of failure. This means if part

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Cisco Unified Communications Manager
Neil Matson

“And now, the end is near…” for Cisco Unified Communications Manager v11.5

When it comes to updating software and hardware for either personal or business applications, not everyone makes it a priority to be the first on the block. After all, the rule of “if it’s not broken, don’t fix it” serves most of us in our day-to-day lives. It only becomes a priority to replace our car, television, computer, and such when they are no longer functional for our needs or flat out stop working. One of those milestones is approaching for Cisco Unified Communication users. Cisco announced on November 30, 2020, the End-of-Life (EoL) timeline for their Version 11.5 Software

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purpose arrow pointing to new area
Nicky Smith

3 Ways that the Power of Prayer Sustains and Strengthens My Business

These days, you can talk to most people about catastrophes, disasters, calamities, and other terrible things, but mention the word “prayer” and the conversation often comes to a screeching halt. Some people call this political correctness. I call it misguided. The way I was raised and where I come from, prayer does not mean trying to force other people to believe certain things. It also does not mean judging and condemning people who believe differently, or who do not believe at all. Instead, prayer is about cultivating an intimate and essential relationship with God. A wonderful pastor advised me many

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frustrated woman working remotely
Nicky Smith

How a Cloud Phone System Solves 3 Problems of Working Remotely

The Era of Working Remotely has arrived — and it is here to stay! In the foreseeable future, hundreds of millions of employees will spend at least part of their week working from a home office. In fact, Gartner projects that a whopping 51% of global knowledge workers will be remote by the end of 2021 — up from 27% in 2019   This is great news for employees who can avoid the time, stress, and cost of commuting. However, it is not great news for some employers who are running into three problems related to working remotely.   Below, we highlight

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changes ahead sign - how COVID-19 changed the world
Neil Matson

How Covid-19 Changed the World

So, your business was humming along nicely. Then, all of a sudden, COVID-19 reared its ugly head and threw the world into a tizzy. Almost overnight, companies were scrambling to find solutions to run their business remotely. The idea of having your employees work remotely is not a new concept, nor is having your team work from home for various reasons like inclement weather, illness, or lack of daycare. We’ve all been there – your toddler is sick and you need to stay at home with them. Or, you live in the south and there is a light dusting of

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working using a virtual phone system
Nicky Smith

8 Massive Benefits of Working Remotely with a Virtual Phone System

The pandemic has ushered into a new era of remote working. Until early 2020, remote working was generally viewed as an optional perk. But since then, it has shifted into a fundamental necessity. A survey found that 40% of remote workers would consider quitting if forced to return to the office fulltime. In response to this change in work habits, organizations of all sizes and across all sectors —private, public, and non-profit — have pivoted towards tools and technologies that enhance remote work by making it more efficient and productive; and at the same time, boost remote worker engagement and

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man surprised with his business phone service
Neil Matson

4 Surprising Features in Our Cloud Business Phone Service (Hint: They Have Nothing to Do with Phone Calls!)

Surprises come in two versions. There is the “wow, how exciting and wonderful!” variety. And then there is the “oh please let this be a bad dream that I’m about to wake up from!” kind (otherwise known as the “birthday party from hell”).  Well, here at Carolina Digital Phone we are all about giving our customers delightful surprises. We are pleased to highlight four surprising features that are included in our all-in-one cloud business phone service. Why are they “surprising”? Because they have nothing to do with making and receiving phone calls, and because they are 100% free! Surprising Cloud

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woamn using a small business phone system
Nicky Smith

Why Switching to a VoIP Small Business Phone System is a HUGE Money Saver

While some larger organizations can afford to waste money (at least for a little while), most small businesses do not have much margin for error. This is why a small business phone system is vital! If they fail to keep a close eye on the bottom line, then they eventually will fold. According to the Bureau of Labor Statistics: Approximately 20 percent of small businesses fail within 12 months of launching. A further 10 percent disappear within 24 months. Another 20 percent are gone within 36 months. Yet another 20 percent bid farewell within 60 months. By the end of

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Nicky Smith

Is Hosted VoIP Right for your Business?

If you are planning on upgrading your business phone system you have surely come across hosted VoIP. What exactly is it, and how can your company benefit from a hosted VoIP from Carolina Digital Phone? Voice over Internet Protocol, known as VoIP, converts phone calls into a series of data packets and transmits calls to the public telephone network. Unlike on-premises telephone systems, hosted VoIP provides your business complete phone service from a local, trusted VoIP provider over your existing internet connection avoiding the costly copper phone lines. Instead of owning and maintaining an on-premise server, a hosted VoIP solution

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man using VoIP for a hybrid workplace
Mitchell Smith

Why Your Hybrid Workplace Needs VoIP & Unified Communications

Before the pandemic, there were generally two types of workers. There were those who worked in the corporate office, and there were those who worked in their home office. Now though, there is a third type of worker that HR experts say will dominate the workforce landscape for the foreseeable future: the hybrid worker. This individual spends time in both environments (e.g. Monday and Wednesday in the corporate office; Tuesday, Thursday and Friday in their home office). The term for this configuration is “hybrid workplace,” and the engine that makes it function for hybrid workers and their employers alike is

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bandwidth usage icons
Mitchell Smith

FAQ: “How Much Bandwidth Do We Need for Cloud-Based Phones?”

When upgrading from a conventional landline phone system to a state-of-the-art cloud-based phone system, one of the most important factors to consider is how much bandwidth will be required. Bandwidth refers to the capacity of the connection to transfer an amount of data in a specific period of time. This is usually expressed as megabits per second, or Mbps. For example, an internet connection with a bandwidth of 25 Mbps is capable of transferring 25 million bits of data per second.  Why is choosing the optimal bandwidth so important? Because if the bandwidth is insufficient (i.e. if it is “too

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Nicky Smith

How to Sell Management on a New IP-Based Phone System

An Internet Protocol (IP)-based phone system is much more than a few new phones plugged into your network. It transforms your phone system into a next-generation communications hub, complete with cutting-edge technologies that let your organization deliver better customer service while cutting costs. An IP-based phone system piggybacks on your IP-network, connecting to the public-switched telephone network (PSTN) via your internet connection. Use this checklist to sell management on a new IP-based phone system: Reduce the cost of phone charges.IP telephony can significantly reduce the cost of your long-distance charges. It also reduces the number of circuits to the PSTN

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Benefits of Cloud-based PBX System

Carolina Digital Phone’s systems feature these business-critical telephone services: 1 Easy to set up and use. – Your internet control panel with Carolina Digital Phone hosted cloud telephone systems is designed for simplicity. Set up call forwarding numbers, add new users and phones, and pull reports all from one intuitive web console. You won’t need an IT professional just to make routine changes to your cloud based phone system. 2 Cut your monthly phone bills – Placing calls using our cloud telephone system allows us to offer you exceptionally low monthly rates for unlimited calling in the US & Canada.

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Nicky Smith

Cherishing & Celebrating: What I Will be Doing this Independence Day

Anyone who knows me is aware that I am fiercely patriotic. I always have been, and I always will be. And that is why Independence Day is always a very special occasion for me and my family. It is an opportunity for us to reflect on the immense gratitude that we feel to all of the men and women — past and present — who have served and defended our country in various ways; some of whom made the ultimate sacrifice. We owe these heroes a debt that we can never repay, and we honor them in our hearts, thoughts,

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Nicky Smith

The IP Desktop Phone Is Here to Stay

While many of us are used to our hard-wired phones and the reliability they offer in communications, this channel does not offer easy integration into the all-IP network. A number of companies have already made the move to deploy IP phones in order to leverage VoIP capabilities in the enterprise, yet the recession halted some of that spending. You may not realize just how big of a business it is, though. According to the latest statistics, there are one billion people using VoIP services by the end of 2017. Given that there are only 7.5 billion people in the world,

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Nicky Smith

CEOs & Business Owners: How to Save $28,104 (or More) Each Year

In today’s relentlessly competitive, fast-moving, and highly uncertain business landscape, the need for CEOs and business owners to find efficiencies and “get more for less” is not just a strategic priority. It is a fundamental necessity. You need to save money. Yet despite this urgent requirement, a surprising number of CEOs and business owners — through no personal fault or failing of their own — are wasting tens of thousands of dollars a year. How? By having their IT Director perform double-duty as their “telephone services guru”. Sound far-fetched? Let’s do the math: According to payscale.com, the average total salary

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stop robocalls phone screen
Nicky Smith

How to Stop Robocalls

If you are searching for a way to stop robocalls, then you are not alone. In 2020, nearly 4 billion robocalls targeted consumers and businesses across the U.S. And if you thought that the pandemic might have at least put a dent in the global robocall machine, think again. Scammers increased their efforts during COVID-19, with the most common robocalls claiming to provide financial relief, testing and treatments.  Of course, this is in addition to standard robocall fare that has been going on for several years, such as those that falsely claim an intended victim’s identity has been stolen, that

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woman on phone at computer using phone system features
Nicky Smith

10 Cloud Phone System Features that Will Massively Improve Your Customer Service

Every successful business leader knows that “if we fail to take care of our customer, a competitor will.” Consider these eye-opening statistics: 17% of customers will walk away after just one bad experience, while 59% will leave after a handful of bad experiences. (Source: PWC) Companies that lead in customer service out-perform laggards by nearly 80% (Source: Forrester) Customers who rate a company’s service as “good” are 38% more likely to recommend that company to family members, friends, colleagues, and associates. (Source: Qualtrix XM Institute)  While there are many ways for organizations to improve customer service, among the most effective

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business people on phone
Neil Matson

8 Reasons Why a Cloud Phone System is a Game Changer for Remote Working

Before the coronavirus crisis, remote working was surging. Now, it is here to stay and will become even more common in the months and years ahead. If your company isn’t gearing up for remote working solutions, you’ll be left behind by your competition. Here are 8 reasons why a cloud phone system is a transformative game-changer for remote working: 1. Remote workers can make and receive calls — as well as access many other functions such as chat, SMS, and presence — simply by plugging in an IP phone to their computer or laptop. Using a landline is not necessary.

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cyberattacks - best practices - blurred people in background behind 3 different phones and business card
Matthew Hutton

How We Protect Our Customers from Cyberattacks + Best Practices on Staying Safe

At Carolina Digital Phone, we take the safety of our customers VERY seriously. That is why we implement the following cybersecurity measures to protect our customers from cyberattacks: Our hosted cloud phone system runs on private and highly secure LAN data networks. These networks are protected by end-to-end encryption mechanisms. Including Transport Layer Security/TLS, Secure RTP for transmitting media, robust password protection for managed routers, and secure web-based dashboard access. In addition, our servers do NOT connect to the public Internet.  Our expert team continuously installs and configures security patches and updates. We conduct 24/7 monitoring to proactively detect unusual

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happy businesswoman with papers talking on smartphone while sitting on table in office - workplace flexibility
Joan Wilkerson

Workplace Flexibility: 7 Ways that a Cloud Phone System Makes it Happen

In today’s uncertain, fast-paced, constantly-changing and relentlessly competitive business landscape, having a flexible workplace is crucial for success — and in the long run, survival. But how can organizations optimize workplace flexibility, so they can embrace rather than resist change? The answer is simple: upgrade to a cloud phone system. Below, we highlight seven critically important ways that a cloud phone system drives workplace flexibility: Location Flexibility The most well-known — and indeed, the most valuable — way that a cloud phone system makes workplace flexibility happen is by enabling employees to access the system from anywhere. For example, employees can

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north carolina area code map
Nicky Smith

Slow Adoption of New Area Code 743 in the Piedmont Triad, North Carolina

Back in 2015, North Carolina approved a second area code (743) for Piedmont Triad. This was primarily down to the fact that there was no more availability for (336) numbers. In North America, each three-digit dialing code can only be used approximately 8 million times. The trouble faced by most states is simply that they have exhausted the options for the initially designated area code. Since the introduction of the 743 dialing code, there has been a prolonged rate of adoption, and it’s not difficult to see why. We are going to take a closer look at the people most

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flexible workplace - woman on phone
Nicky Smith

Flexible Workplace: 3 Essential Tools that Every Organization Needs

Motivational and self-help guru Brian Tracy has said that to succeed, it is necessary to “be clear about your goal, but flexible about the process of achieving it”. Indeed, these wise words are as applicable to organizations as they are to individuals. This is more true than ever in today’s business landscape where a flexible workplace is not just a profitable competitive advantage, but a basic requirement for long-term survival.   Below, we highlight three essential tools for a flexible workplace that every organization needs to thrive instead of struggle:  Cloud Phone Systems for a Flexible Workplace A cloud phone system

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softphone vs. deskphone
Nicky Smith

Softphone vs. Deskphone: Which is Best for Your Organization?

Deciding to make the switch from a conventional phone system to a cloud (a.k.a. VoIP) phone system is a smart move when you consider all of the advantages, which include: Significant initial and year-over-year cost savings. A wide range of enterprise-grade Unified Calling (UC) features such as voicemail-to-email, auto attendant, live call transfer, and more. Seamless scalability. No maintenance, update and upgrade costs. No technical support costs. Reliability and uptime (if the power goes out locally, the system will automatically shift to another area of the state/country where power is operational). The freedom to provide employees with a softphone or

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Business Phone Systems Boost Customer Service
Nicky Smith

4 Powerful Ways that Cloud Business Phone Systems Boost Customer Service

It is widely understood — frankly, it is axiomatic by this point — that good customer service is important. However, the enormous impact and influence of customer service on today’s business landscape is truly eye-opening. Consider the following: 52% of customers have made an additional purchase from a company after a positive customer service experience. (Source: Dimensional Research) 86% of consumers are willing to spend up to 25% extra for better customer service. (Source: Squaretalk) 61% of customers have switched brands due to poor customer service. And nearly 50% have done so within the last year. (Source: Microsoft) The moral

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office phone systems
Neil Matson

5 Ways that Cloud Office Phone Systems Cut Costs

These days, the need for businesses to “do more with less” is not just important: it’s essential! And that’s why a growing number of companies — from small firms to large enterprises — are upgrading to cloud (a.k.a. VoIP) office phone systems. Here are the 5 biggest reasons why 1. No PBX Costs With Office Phone Systems Conventional phone systems require an on-site private branch exchange (PBX). These are extremely expensive. While the exact amount depends on the size of the organization, generally the cost is about $1,000 per employee. So, a company with 15 employees would have to spend

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successful office workers
Neil Matson

10 Tips to Engage, Motivate and Energize Your Remote Workers

Right now, tens of millions of people who would otherwise be working in a corporate office are working from home. This is a good thing. If the COVID-19 pandemic happened 20 years ago, remote working would be far less viable of an option. Yes, people had internet at home back then, too. But connectivity speeds were much slower, and many were still using dial-up modem technology. Imagine taking 15 minutes to download a presentation (and even longer to upload one). And as for real-time video conferences: forget about it! However, the fact that millions of people are working remotely right

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3cx dashboard and phone
Nicky Smith

Is 3CX Really Free?

No, nothing is ever really free, even if it might seem that way at first glance. Many businesses today are making the move to cloud-based telephone services, and you might be tempted to do the same. Most cloud-based services run on either SIP trunking or VoIP protocol, basically using virtual connections, instead of wires and cables and using existing internet connection cables to convert audio into data to be transported. This can have many advantages. Landlines are quickly becoming a thing of the past. You might not have one at home at all. But, at work, having a phone is

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nicky smith
Nicky Smith

North Carolina Named “2020 State of the Year”

While 2020 was a very challenging year for obvious reasons, there were some bright spots as well. And one of the most encouraging and uplifting stories was North Carolina being named “2020 State of the Year” by Business Facilities Magazine. This is the first time — but certainly will not be the last time — that North Carolina has earned Business Facilities’ top honor. A title that has been bestowed annually since 2007. North Carolina earned top 10 rankings in several key categories for the “2020 State of the Year”: Best Business Climate Workforce Development Manufacturing Employment Foreign Direct Investment

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How Businesses in America will Thrive after the COVID-19 Crisis american shirt under business suit
Nicky Smith

How Businesses in America will Thrive after the COVID-19 Crisis

Building Back A Better America America is a very different place than it was just a couple of weeks ago. When the COVID-19 virus first emerged, we were all told to wash our hands properly and follow typical guidance for stopping the spread of viruses. Now we’re told to stay at home. While there have been many crises over the years, this has changed life as we know it significantly, and all in a short space of time. It’s truly an unbelievable turn of events. But as with any crisis, we will make it through the other side. The lessons

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mergers and acquisitions - why bigger is not always better
Nicky Smith

Acquisitions in the Hosted VoIP Industry

Why Bigger is Not Always Better Bill Gates once said that “success is a lousy teacher because it seduces people into thinking that they can’t lose.” Well, to this we would add that success is sometimes not just a lousy teacher for people — it can also be a lousy teacher for companies, too. Take for example the consolidation that is happening in the VoIP industry. A growing number of relatively small companies are being acquired by larger organizations. On the surface, this seems like a good thing. After all, bigger is supposed to be better, right? But if we

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IT Professionals - an open letter - IT worker on laptop in front of data stack
Matthew Hutton

IT Professionals Are Fed Up with Being the “Phone System Guru”

Dear IT Professionals: Let’s start with this: there has been a lot of talk about “essential workers” during the pandemic — and for good reason. But you, Mr. or Ms. IT Professional, are essential ALWAYS. In fact, if you weren’t on the job, end-users would experience chaos and customers would get irate. Basically, the entire organization would grind to a halt. Things would get ugly in a hurry. And speaking of ugly… Let’s talk about your other job. You know, the one that you never applied for: serving as the organization’s “Phone System Guru.” You are the go-to person for

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support questions
Eric Lyon

5 Support Related Questions You MUST Ask a Potential Cloud Phone System Vendor

Best Technical Support is Always LOCAL When it comes to choosing a cloud phone system for your organization, naturally you will focus on things like features, functionality, installation/implementation, quality, scalability, flexibility, security, and of course, price and total cost of ownership. All of these factors are essential and need to be part of the evaluation process. However, there is another critical aspect that you simply cannot afford to overlook — because doing so means that your investment in a new cloud phone system will turn out to be regrettable instead of rewarding. What is this all-important piece of the puzzle?

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rich call data smartphone
Nicky Smith

We’re Improving Our Cloud Phone System with Rich Call Data for Smartphones

At Carolina Digital Phone, we are constantly working on ways to improve our advanced and affordable cloud phone system. Today, we are thrilled to give you a sneak preview of an innovation that will be available to ALL of our customers at NO ADDITIONAL COST in the coming months: rich call data for smartphones. With this new feature, our customers who contact customers, suppliers, or any other party that has a smartphone will be able to: Display their logo or any other image (e.g. headshot) on the receiving party’s Caller ID screen. This can significantly increase the chances of a

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Nicky Smith

Creating Time Frames

Time Frames determine specific hours of certain days or a span of days when features such as answering rules, call queues or auto attendants will be active. For example, Monday-Thursday 5 pm-8 am, or July 7–July 25. It is a good idea to have one or more time frames ready before creating your answering rules. This feature may not be available to ALL users of our cloud-based hosted platform. You must have the role of Office Manager to create and change a timeframe.  Give your time frame a name that matches the time frame and usage; e.g., weekends forward to a cell

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cloud based security
Nicky Smith

How Secure is Your Company’s Communication Strategy Right Now?

Let’s face it, COVID-19 has changed our daily routine a lot, this includes our communications strategy. We have adapted rapidly and generally with good results. Cloud-based communications have become an integral part of how we do business. While switching to a work from home setup brings many challenges, like finding a suitable workspace and juggling home-schooled kids and pets, one area we tend to ignore is security. The proliferation of phishing schemes and Zoombombing has increased seemingly overnight. For companies both large and small, learning how to implement security needs to be a primary concern for companies needing to change

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Nicky Smith

The Secret to Success is Customer Satisfaction

When was the last time you took the pulse of your customers? If you don’t recall, now would be a good time to take a look at your relationship with your customers. Over half of consumers have simply taken their business elsewhere after receiving less than satisfactory customer service according to a report from Microsoft. That’s a lot of unhappy customers when you should be concerned with your customer satisfaction. So, what should customer satisfaction look like? It’s not rocket science. It’s all about being available to provide assistance and guidance for the people that help you pay the bills.

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cloud phone WFH challenges
Chris Villa

Solve 5 Big WFH Challenges with a Cloud Telephone System

Even before the pandemic, remote working was on the rise with an estimated 55% of people telecommuting full-time, and thus the rise in WFH challenges. However, these days everyone who can work from home is working from home; if not full-time, then at least part-time. What’s more, a recent survey by Gartner found that 74% of CFOs plan on permanently shifting at least 5% of previously on-site employees to remote positions post-COVID 19, and several companies such as Facebook, Twitter, Shopify, Square, Box and Slack have already told employees that, if they wish, they never have to return to the

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Nicky Smith

Four Rules for a Happier Life

We live in a complex and unpredictable world. Lately, our world has been even more stressful and out of control than ever – or so it seems. In tumultuous times, I center myself with some simple guidelines that I apply to my personal as well as business life. I am sharing these rules for a happier life in the hope that you may apply them to your everyday life and benefit from them. Rule for a happier life 1: Laugh and the World Laughs With You Try this – make an effort every day to make someone smile. It doesn’t

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the survival of small business depends on digital
Nicky Smith

Survival of Small Business Depends on Digital

It is no surprise that small and medium-sized businesses across the globe have suffered due to the global coronavirus pandemic. What is becoming evident, based on research, is that the companies that are surviving and prospering are making a concerted push toward upgrading their digital technologies to survive. This means survival of small business depends on digital. What the Experts say 2020 Small Business Digital Maturity study According to a new 2020 Small Business Digital Maturity study from IDC, 70 percent of small businesses are speeding up their push to switch to digital in the face of hurdles coming from

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government building greensboro nc
Nicky Smith

Why County Governments are Choosing Our Hosted VoIP Solution

As noted by GovTech.com, county governments across the country are increasingly leading the way when it comes to deploying advanced technologies that matter and make a difference to everyday citizens. And one of the most important ways they are demonstrating technological, governance, and civic leadership is by switching to a hosted VoIP phone system (a.k.a. cloud phone system). At Carolina Digital Phone, we have extensive experience working closely with both large and small county governments to help them reap the advantages of a hosted VoIP phone system. Here are some of the most compelling benefits: https://www.youtube.com/watch?v=VYCnyN6RxCQ 1. Significant Year-Over-Year Cost

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cloud contact center - Businessman typing on keyboard at call center
Eric Lyon

5 Reasons Your Business Needs a Cloud Contact Center

Recently, we highlighted that during the coronavirus pandemic many businesses with legacy (on-premise) contact centers are struggling to pivot to a remote working setup. As a result, they are being inundated with unhappy customers who, instead of speaking to a human being, are being put on hold and told that “their call is very important” over, and over, and over again. Fortunately, the solution to this anti-customer bottleneck is simple and proven: switch to a cloud contact center. Here are the five key advantages: Instant Scalability Business Continuity Boost Employee Performance Increase Customer Satisfaction Strengthen Security 1. Instant Scalability Adding

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20 Years Strong, Carolina Digital Phone, Most Reliable, Best Value

Local Service and Support, Most Reliable, Best Value, and Easy Setup We will start by providing you with a free comprehensive assessment of your current telephone services, including actionable steps you can take to improve it. Our sales engineers know their way around older telephone systems, and can help you discover what you might be missing with your current system. Be assured that you will NOT experience any disruption to your current phone system during our assessment. Next, we will provide advice on how a cloud-based telephone system supports your remote workers, and how you can leverage advanced features like

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last puzzle piece
Nicky Smith

Here’s Why Cloud Phone Systems Are Now Essential

Cloud-based phone systems have been viewed as important and valuable for a while now. However, in the last few months with the coronavirus pandemic, this perception has evolved, and a growing number of businesses of all sizes — from startups to enterprises — now believe that cloud phone systems are essential. What is the reason for this mindset shift? It’s all about flexibility. We have entered the Era of Uncertainty, which means that the ability to adapt is arguably a business’s most vital core competence and competitive advantage. Cloud phone systems drive flexibility on several levels, including: Capacity Flexibility: With

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new exceptional
Neil Matson

Would You Rather Live in The New Normal or The New Exceptional?

We’ve all heard that we are living in “The New Normal.” It’s a term tossed about by the news media and anyone else trying to wrap their heads around how much the world has changed seemingly overnight thanks to the worldwide coronavirus pandemic and, not too long ago, the recession of 2007-2009 – often referred to as “The Great Recession.” The dictionary defines the word normal as “conforming to the standard or the common type; usual; average.” As a business owner, do you want the label of average? Being average doesn’t make much of an impact nor does it drive

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cybercrime through the internet
Nicky Smith

5 Reasons Cloud Phone Systems Are More Secure Than Landline Phone Systems

Security is a top-of-mind concern these days and for good reason. The costs of a data breach can be significant — and in some cases enormous. For example, the Target breach in 2013 ultimately ended up costing the company a cool $162 million. And who can forget the Epsilon breach back in 2011? The price tag for that incident? Four (cue Dr. Evil voice) BILLION dollars. Of course, most data breaches aren’t as staggeringly expensive as these notorious cases. However, all breaches are costly and can take several weeks, months, or even years to investigate and clean up. And we

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frustrated on hold
Nicky Smith

Why Customers HATE Having their Call Transferred & What to Do About It

A survey by Consumer Reports found that a whopping 70 percent of customers become highly upset — and some outright hate it — when they hear the following phrase (or a variation): “I need to transfer your call.” – People hate having their call transferred.  What’s behind this dread and loathing? Surely, it can’t be the simple act of transferring a call. After all, customers don’t have to lift a finger, and transfers are instant. There must be something else that infuriates customers. It’s not that customers inherently hate having their call transferred, it’s that they hate what usually happens

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phone receiver heart
Neil Matson

Make BLF Your New BFF!

In the business world, there too are many acronyms to try to remember them all. The same goes for electronics. But there are a few that will make your workday so much easier. One is “BLF” which stands for Busy Lamp Field on your IP business telephone. While it doesn’t sound very sexy, the BLF indicator just might be your new BFF (Best Friend Forever). The BLF has been around for quite some time but is more useful now than ever on cloud-based phones. On most modern telephones, the BLF is usually a small Light Emitting Diode (LED). Great, another

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Total Computer Solutions – A Trusted Resource

Carolina Digital Phone endorses and highly recommends Total Computer Solutions as a valuable resource for technical support. We are very happy to have them as a trusted partner. — Nicky Smith, CEO Carolina Digital Phone The analysts and staff at Total Computer Solutions (TCS) are experienced, capable, and care about your organization’s success. They understand that a reliable IT infrastructure can elevate your bottom line and give you a competitive advantage in your industry. Genuine concern for you and your organization paired with their expertise in the use of Microsoft cloud and on-premise solutions makes TCS unique. TCS helps provide

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voip features
Nicky Smith

Cloud Phone System Feature Spotlight: Music-on-Hold

First things first: we all know that customers don’t like being placed on hold, and some of them downright hate it. But what you may not know is WHY customers find this experience so dreadful. As with many things in life, this reaction has less to do with reality and more to do with perception. It’s All in the Mind Research has revealed that what rankles people so much about waiting on hold isn’t actually waiting: it’s that they have nothing to do, which makes them feel that they’re waiting much longer than they truly are. For example, a customer

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top 10 list
Nicky Smith

10 Reasons to Why Your Business Should Move to the Cloud

Businesses have been using telephones as a tool since the telephone was invented. While there have been advances in the telephone industry over the years, the basic concept has not changed much for over a hundred years. It wasn’t until well into the 20th century that we began to move away from the analog telephone. Not until the beginning of the 21st century, have we seen a major shakeup to the business phone industry. While the essential function of business telephones has remained the same — connecting people and services over a long distance, the method of sending that information

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robot operator
Neil Matson

Cloud Phone System Feature Spotlight: Auto Attendant

One of the most important — and also the most loved — features of a cloud-based phone system is Auto-Attendant. Much more than an answering machine, Auto-Attendant is an automated, sophisticated, customizable, and VERY easy-to-use virtual receptionist. Key Benefits Here are some benefits of Auto-Attendant that will make your team wonder how they managed without it: Answer calls with a professional and customized company greeting. You’ll never miss a call again, even during busy times and after hours. Route incoming calls based on business hours, date, date range, or specific caller ID. For example, you can automatically direct calls from

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crisis and opportunity sign
Neil Matson

5 Secrets of Turning a Crisis into an Opportunity for Success

At the height of World War II, Sir Winston Churchill said, “Never let a good crisis go to waste.” Think about it. On the surface, what possible good could arise from a crisis? The answer is that it gives us an urgency to examine and rethink how things are working and how we can improve. With that in mind, here are five ways companies can learn and benefit from the coronavirus crisis: Embrace and Encourage Working From Home Naturally, some businesses cannot implement a distributed workforce. However, allowing some employees to work at least partially from a home office is

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