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Welcome to our News Blog!

From How-To’s and Tips, to Inspiring Stories and Solution Guides, and more – the Carolina Digital Phone blog has it all!

Blogs, Insights, and Announcements from Carolina Digital Phone

Nicky Smith

Secrets of Business Phone Systems in Charlotte

If you are researching business phone systems in Charlotte, then here are 3 things that you need to know NOW — so that you don’t regret your decision and investment LATER: 1. A Voice Over Internet Protocol (VoIP) phone system is categorically superior to a landline phone system. There are several reasons for this, including: 2. You do NOT — repeat do NOT — have to pay North Carolina sales tax for your VoIP business phone system. Believe it or not (and you should believe it because it’s the truth!), but you don’t have to pay North Carolina state sales

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net promoter score
Nicky Smith

The Easiest Way to Increase Net Promoter Score (NPS)

The Net Promoter Score (NPS) lets companies gauge how customers view them. It separates respondents into three categories: promoters, passives, and detractors. Unlike other performance indicators, NPS looks at overall customer sentiment, giving greater insight into customer satisfaction. NPS is a globally recognized benchmark measuring customer loyalty. It does not focus on satisfaction with a specific brand, service, or interaction. It does not focus on satisfaction with a specific brand, service, or interaction. However, any individual interaction impacts NPS as well. Many Fortune 1000 companies use Net Promoter Scores to measure customer satisfaction. This method determines the likelihood of customers

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This isn't just a team; it's a community of experts dedicated to providing unparalleled business telephone solutions. Their collective enthusiasm and localized focus shine through, encapsulating why the Carolina Digital Phone Team is the go-to choice for businesses looking for personalized, reliable, and community-centered services.
Nicky Smith

Why the Carolina Digital Phone Team is Your Best Bet for Business Telephone Services: It’s All About Community

In today’s digital age, having a reliable business telephone system isn’t just an option—it’s a necessity. Amidst the clutter of countless service providers, the Carolina Digital Phone Team emerges as a beacon of personalized, dependable service. Why? Because we’re not just providers; we’re your neighbors. We understand that our community is the backbone of our success, and we’re committed to giving back in the best way we know how—by offering unmatched communication solutions tailored for local businesses. From our quick and easy on-site installations to our round-the-clock local support, we’re not just another service provider; we’re a community-centric team committed to helping your business—and our shared community—flourish.

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Nicky Smith

Why Cloud Phone Systems for Healthcare Make Sense

HealthcareDIVE notes hospitals are under relentless pressure to find efficiencies that reduce operational costs without compromising patient care standards. In simpler terms: they need to do more with less. And that’s why hospitals across the country have switched to a cloud telephone system. In this article, we will take a look at some key reasons that cloud phone systems for healthcare make sense. Substantial Year-Over-Year Cost Savings With a cloud telephone system, hospitals eliminate a lot of costly equipment. Gone is the need to purchase, support, and maintain costly PRIs, bonded T1s, or other trunk lines. While these are required

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Joan Wilkerson

Secrets to Improve Employee Efficiency

What is Employee Efficiency? Employee efficiency is a crucial factor in the success of any organization. It refers to how long it takes an employee to perform a unit of service compared to the theoretical time it should take. This measure allows businesses to assess the effectiveness of their workforce and identify areas for improvement. Each company may have benchmarks for measuring efficiency. These are typically based on industry standards, best practices, or internal targets. These benchmarks serve as a reference point for evaluating employee performance. These standards vary depending on the nature of the work being done. Measuring employee

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Neil Matson

Yealink – The Best Choice for Business Telephone Equipment in NC

When upgrading from a landline phone system to a flexible, future-proofed, and feature-rich VoIP phone system (a.k.a. cloud phone system), a key question you need to answer is: “What business phone equipment should we select?” At Carolina Digital Phone, for many years we have recommended — and continue to strongly recommend — Yealink digital phones. That’s because Yealink designs them to work with all kinds of business phone systems. That way, you are not locked into one business phone service provider. The reasons why we suggest Yealink as the digital phone solution are: selection, call quality, ease of use, reliability,

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Neil Matson

Here’s How to Find the Most Reliable Cloud Phone System

When it comes to evaluating and choosing a cloud phone system, there are a lot of things to consider. Be sure to think about things like auto attendant, unlimited calling, mobile device apps for remote teams, video conferencing, and instant messaging. Then there are things like voicemail transcriptions, team messaging, toll-free numbers, and a list of advanced features to consider. Yet, in the big picture and long run, there is one factor that — more than any other — will determine whether your experience is profitable and rewarding, or costly and regrettable: RELIABILITY. Sounds simple, right? Well yes…and no. The

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Nicky Smith

Finding a Hickory, NC VoIP Provider

A Brief History of Hickory, NC Hickory, North Carolina, nestled in the foothills of the majestic Blue Ridge Mountains, is a vibrant city with a rich history and a promising future. Boasting a unique blend of natural beauty and urban amenities, Hickory offers its residents and visitors a warm and welcoming community. The city’s dedication to innovation and progress is evident in its advanced manufacturing industry, which has helped shape its identity as the “Furniture Capital of the World.” Beyond its industrial prowess, Hickory cherishes its cultural heritage, with a thriving arts scene and an array of cultural events celebrating

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Neil Matson

VoIP Business Communications Systems Disaster Recovery: How Does It Work?

There are many significant and game-changing benefits of a VoIP business communication system. Among the benefits are total mobility, scalability, flexibility, and, significant up-front and ongoing cost savings. However, as a business owner or decision-maker you know there is one crucial benefit that stands above and apart from the rest: disaster recovery. How Does VoIP Disaster Recovery Work? VoIP phone systems use a broadband internet connection transferring both audio and video (for videoconferencing). If the internet connection goes offline for any reason — such as natural disasters like hurricanes and floods — then an automatic failover process kicks in and

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Nicky Smith

High Point, NC – Best Telephone Service for Local Businesses

High Point, North Carolina is a bustling city with a rich history and a thriving business community. High Point is conveniently located near major cities like Greensboro, Winston-Salem, and Charlotte. The city offers a range of services to business owners, including reliable and efficient business telephone systems. Whether you operate a small startup or a large corporation, you need a reliable phone system for effective communication. Exploring the Options for Phone Service in the Area When it comes to phone service options in the High Point, NC area, business owners and residents have a variety of choices to meet their

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Nicky Smith

Seamless VoIP Scalability

In today’s agile business landscape, we cannot underrate the importance of a scalable system. It is not a question of whether you will need to respond to change. Rather, it is a matter of when, how fast, and to what extent. VoIP (Voice over Internet Protocol) is becoming the go-to solution for businesses of all sizes. VoIP offers many benefits for organizations. These include lower costs, better teamwork, and scalability. This makes it possible to add or remove users as their needs change without interrupting service or adding fees. First, the Bad News Traditional landline phone systems are anti-scalable. This

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Nicky Smith

Looking for the Best Greensboro VoIP Provider? Ask These 3 Critical Questions

As a business owner or other decision-maker in your company, you probably know that when searching for the best Greensboro Voice Over Internet Protocol (VoIP) provider, sometimes Google isn’t your friend. Well, it is…and it isn’t. Google is friendly in that all you have to do is type “best Greensboro VoIP provider” (or something similar). Once you click search, you get many options that could be significantly better than traditional phone service. Googling is free, fast, and you don’t even have to say please and thank you. But, Google doesn’t do a great job when it comes to evaluating one

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Nicky Smith

Dentists are choosing Cloud-based Telephone Services for their Practice

Effective communication with clients is essential for any business, and even more so for service-based industries like dentistry. Choosing the right telephony system is thus a crucial step towards success. Many dental practices opt for cloud-based telephone facilities – a transition that all modern dental offices should consider. Given the significance of telephone systems in the current business landscape, it is crucial to analyze all aspects of this decision. Here is a comprehensive guide for dentists on everything they need to know about cloud phone systems. Dental Office Phone system A dental office phone system is an essential part of

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black rotary telephone beside beige manekin
Nicky Smith

5 VoIP Features that will make your daily calls more efficient

In today’s fast-paced digital world, communication stands as the backbone of successful operations. VoIP technology has emerged as a beacon of innovation, offering a range of features that can supercharge daily communications. Among these, there are five standout VoIP features poised to elevate the efficiency of your daily calls.

First, ‘Call Analytics’ provides real-time insights into call performance, helping businesses identify areas of improvement. Next, ‘Interactive Voice Response (IVR)’ systems guide callers through automated menus, ensuring they reach their intended department or personnel without delay. Then there’s ‘Call Forwarding’, which ensures you never miss an important call, redirecting it to alternative numbers or devices. ‘HD Voice Quality’ guarantees clarity in every conversation, eliminating misunderstandings. Lastly, ‘Multi-Device Support’ allows users to switch seamlessly between devices, ensuring uninterrupted communication regardless of location.

By embracing these cutting-edge VoIP features, businesses and individuals alike can enhance the quality, reach, and efficiency of their daily calls, ensuring they remain connected in the most optimized manner possible.

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Boost Your Business with Hosted VoIP & Call Queue: Carolina Digital Phone's Game Changer for Inbound Calls
Nicky Smith

Boost Your Business with Hosted VoIP & Call Queue

Elevate your business communication to the next level with Carolina Digital Phone’s Hosted VoIP and Call Queue system. This game-changing technology ensures that every inbound call is handled efficiently, enhancing customer satisfaction while providing a scalable and cost-effective solution. It’s the innovative edge your business needs in today’s competitive marketplace.

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Joan Wilkerson

Unlocking the Power of Charlotte Hosted PBX: A Must-Read Guide

There are some things that only folks from Charlotte, North Carolina understand. For example, Cheerwine won’t make you tipsy, regardless of how much you drink. Barbecue sauce without vinegar is unacceptable. The only honest answer to “When does the humidity finally stop around here?” is “never.”  If you don’t know much about hosted PBX, (aka, VoIP or Voice Over Internet Protocol) phone service, we do! Carolina Digital is a proud North Carolina Based VoIP company providing unparalleled customer service to customers big and small since the 1980s. When it comes to VoIP systems and cloud phones, we’ve been there since

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Nicky Smith

Hosted Phone Service With Mobile Connectivity

If you are looking for the perfect hosted phone service with mobile connectivity with full unified communications features that work with your Android or iPhone, look no further. You have found the best cloud-based telephone service available nationwide. Carolina Digital Phone’s national footprint and geo-redundant cloud-based service make your business easier and more effective to manage. We replace your existing and possibly outdated on-premise phone equipment with a feature-rich cloud-based PBX. That means your desk and smartphones work together and can manage them from your browser and mobile app. Cloud phone systems make it easier for your customers to contact

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woman smiling on phone
Nicky Smith

How to Choose a Cloud-Based Phone Service for Your Business

Cloud services have drastically changed the modern business landscape. With easy access to business-critical services over the internet, it’s made running your company cost less and more accessible. However, choosing the right services can be quite a challenge, especially with the overwhelming number of choices available. One of the most widely-used cloud services today is VoIP or Voice over Internet Protocol telephone service. Whether it’s long-distance calling solutions or focusing solely on local service support, there are many options to pick from when it comes to choosing the ideal cloud-based telephone service for your business. In this article, we’re going

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Joan Wilkerson

7 Reasons VoIP is the Perfect Phone System for Financial Advisors

The financial services industry market in the U.S. is booming. Assets under management (AUM) are projected to hit $57.03 trillion in 2023 and show an annual growth rate (CAGR 2023-2027) of 9.12%, resulting in a market volume of $80.87 trillion by 2027. However, with more growth comes stiffer competition. According to the U.S. Bureau of Labor Statistics (BLS), there were more than 330,300 financial advisors in the U.S. in 2021. By 2031, that number increases by 50,900. That represents a 15% rate of job growth. That is much higher than the average growth rate for all occupations at 7%. As such,

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Nicky Smith

A Short Education – What is VoIP?

What is VoIP? Are you curious about the wonders of VoIP? Well, let us fill you in! VoIP, short for Voice over Internet Protocol, is a technology that allows voice calls to be made over the Internet using digital signals. Gone are the days of relying on traditional telephones and circuit-switched networks. With VoIP, the future of communication is here! So, how does VoIP work its magic? It’s quite simple. Instead of relying on analog signals like traditional phones, VoIP converts your voice into digital signals. Those signals are then sent over your high-speed internet connection. This means that you

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Nicky Smith

Auto Attendant Best Practices

To ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider several different factors, including everything from the format and length of the greeting message to the number of menu options and the order they are placed in. That said, read on to discover eight of the best practices for implementing an auto attendant. Always Provide the Option to Speak to a Real Person We’ve all been frustrated by automated systems and sometimes just want to speak with a human.  So, it should be no surprise that rule number

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Sam Bugge

The 5 R’s of Our Legendary Customer Service

Some companies believe customer service is merely one aspect of what they do. And then there are some companies whose commitment to customer service is part of their DNA. At Carolina Digital Phone, for more than 20 years we have earned a reputation for customer service that, from what our customers, partners, and peers tell us, is unrivaled in the marketplace. To us, delivering exceptional customer service is not just what we do. It is WHO WE ARE. At Carolina Digital Phone, we know that providing a smooth and memorable customer journey is crucial to our success. We strive to

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Neil Matson

7 Facts That Make VoIP the Best Telephone System for a Small Office

One of the most important investments a small office will make is a phone system. Make the right decision, and the path to value and ROI will be short and straightforward. But make the wrong decision, and get stuck with an expensive, inflexible liability. To help ensure that a small office phone system is profitable and rewarding — instead of costly and regrettable — here are 7 reasons why you should focus on Voice Over Internet Protocol (VoIP) as your choice for a small office telephone system: 1. Substantial Up-front and Ongoing Cost Savings For large multi-site enterprises, cutting costs

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Neil Matson

Which Apps Slow Down iPhone the Most

We understand how frustrating it can be when your device is not performing as it should. There are several factors that could contribute to this issue, such as outdated software, insufficient storage space, and background applications consuming too many system resources. We are here to help you identify and resolve these issues so that you can get back to using your device to update the world on what you are up to. Below are some general tips on factors that can affect the performance of your iPhone. Please note that the impact on your device’s performance may vary depending on

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Matthew Hutton

Getting a Free Internet Phone Number for Your Business? Watch Out! 

We all love getting free stuff. From extra perks and upgrades at hotels to having your friendly mechanic throw in some extras because, well, it’s just a nice thing to do.  Yet, there are times when things that appear to be “free” and are advertised as such, are riddled with problems and risks. And if you’re thinking of getting a free Internet phone number for your business from a service like Google Voice, then you definitely want to heed this warning. Here are the five reasons why a (so-called) free internet phone number for your business is actually a costly

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Chris Villa

Stop Using Your Personal Phone for Work – You Need VoIP

In theory, all employees would be supplied with a corporately-owned smartphone for work-related communications. But in practice, this simply isn’t feasible for many companies, because the cost is enormous to provide each individual with a separate phone. And frankly, it’s not even desirable by many employees, who would much rather use their sleek and stylish late-model iPhone vs. something that was leading edge back when people were flocking to see The Wolf of Wall Street. And so, by financial necessity as well as personal preference, millions of employees use their personal phone for work; especially if they are remote/hybrid workers.

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Joan Wilkerson

7 Benefits of a Private School Cloud Phone System

Increasing competition — especially from charter schools — means that many of today’s private schools are under immense, and in some cases unprecedented pressure to reduce overhead and operating costs. That is where a VoIP-based private school cloud phone system enters the picture and makes a transformative short and long-term difference. Below, we highlight the top 7 reasons why a private school cloud phone system (aka Voice over Internet Protocol or VoIP phone system) makes sense operationally and financially: #1: Substantial Cost Savings With a private school cloud phone system, there is no expensive hardware to buy, which results in

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Matthew Hutton

When to Disable SIP ALG to Fix VoIP Issues

SIP ALG is a technology that is available on most commercial routers, which is a networking device that forwards traffic to the Internet, or between local area networks (LANs). The “SIP” part refers to Session Initiation Protocol. This is an underlying service that powers all VoIP activity. For example, SIP registers devices, ensures call presence, and governs call audio. The “ALG” part refers to Application Layer Gateway. This is a network address translation (NAT) tool that changes private IP addresses and ports into public IP addresses and ports. It functions as a proxy to re-establish the destination addresses in data

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air condition repair
Nicky Smith

Carolina Digital Phone Hosted Cloud Phone System for HVAC Companies

Carolina Digital Phone’s Hosted Cloud Phone System for HVAC Companies It is predicted that the HVAC systems market will experience a 5.6% CAGR during the next several years. North America accounts for the largest market share. According to projections by Extrapolate, the market is expected to reach a valuation of USD 273 billion by 2032. This is due to the increasing adoption of modern infrastructure worldwide. Additionally, the growing demand for energy-efficient solutions, as well as technological advancements in the HVAC industry, are some of the major factors driving growth. HVAC VoIP provides Ongoing Growth To stay competitive, many HVAC

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Nicky Smith

Why a Cloud Telephone System is Perfect for Seasonal Businesses

While all businesses have ebbs and flows, seasonal businesses such as those in the tourism, hospitality, landscaping, gardening, home improvement, and recreation industries have high peaks — and deep valleys. As long as people are at home and not working, businesses such as ski resorts, golf courses, summer camps, and food trucks have to plan accordingly. A cloud telephone system is a perfect solution for seasonal businesses.  Because of the flexibility, it offers a variety of features and benefits that can help them make the most of their off-season while still being prepared for when things get busy. Here are

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Nicky Smith

5 Things to Look for in a Winston-Salem Hosted PBX Company

Photo by Ian McIlwraith on Unsplash 5 Things to Look for in a Winston-Salem Hosted PBX Company We all know that having the right information, at the right time, can make all the difference between rewarding decisions, and those that are regrettable decisions.   For example, when you’re in Winston-Salem during rush hour, then you want to do your best to avoid East 5th Street. While you’re at it, avoid North Church Street, North Liberty Street, 3rd Street, and Trade Street Northwest. Seriously, don’t get us started on Trade Street Northwest. Or, if you’re in the mood for some KILLER baked

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cloud pbx phone system
Nicky Smith

Cloud Phone Systems Save Money Compared to On-Premises Systems

It’s NOT Too Good to be True: Cloud Phone Systems Save Money Though we’d rather not admit it, we’ve all suffered the misery of purchasing something that was so inexpensive that it seemed too good to be true — but we went ahead and bought it anyway, only to discover that the little voice in our head was 100% right. For example, how many of us have bought an ultra-cheap toaster, only to have it break down in a matter of months, weeks — or sometimes even days? And how many times have we booked a bargain basement motel room,

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Chris Villa

Everything You Need to Know about Hosted PBX Service

As a small business owner, you will be happy to know that you can get all the big business telephone features without extra costs or worries – all you need to do is to use a Cloud-Based Hosted PBX from Carolina Digital Phone. A good network connects all of your staff and to your customers, regardless of location. Reach employees at headquarters, remote offices, home offices, and on the go can easilly via a single telephone number. With the good quality Cloud-based Hosted PBX solution from Carolina Digital Phone, all you will need is an IP phone and a connection

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Neil Matson

6 Ways to Reduce Spam Likely Flags on Your Calls

The reputation of your phone number is crucial for outbound call centers. If you are using new numbers or ones previously noted as spam, it can set off red flags for carriers and blocking apps. This is especially true in light of STIR/SHAKEN regulations. As a result, you may not be able to reach potential customers interested in what you have to offer – ultimately resulting in decreased revenue.

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Neil Matson

If Your Business Isn’t Working Remotely, You’re Doing It Wrong

In recent years, remote working has become increasingly popular among both small businesses and large enterprises. Yet, some managers and business owners have been reluctant to implement remote working (or hybrid remote working which is a mix of home-office/in-office), because they don’t see the advantages and mistakenly see the move as a downgrade. However, research has revealed that the opposite is true: remote working, when it is structured, deployed, supported, and managed properly, delivers significant benefits: These benefits include: Reduced costs & increased profitability Businesses save an average of $22,000 per year in overhead costs for each full-time remote worker.

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Nicky Smith

Business Telephone Equipment in NC: 3 Things You Need to Know

Business telephone equipment typically refers to things like a phone system (sometimes referred to as a PBX/private branch exchange), handset phones, headsets (sometimes referred to as softphones), hubs for conference calls, and so on. If you are searching for business telephone equipment in NC, then here are 3 things that you want to know: 1. You Best Option is a Cloud-Based Phone System Software and services that run on the internet instead of locally on a computer — better known as “the cloud” — are everywhere these days, and there is no slowdown in sight. By 2025, Gartner estimates that

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counties and government agencies can see significant cost savings realized by government entities through the adoption of Carolina Digital Phone's efficient communication solutions
Nicky Smith

Local Expertise: Why Carolina Digital Phone is the Low-cost Hosted Solution Your Government Entity Needs Today

Explore the potential of cloud-based telephony with Carolina Digital Phone, the leading provider of cost-efficient, scalable, and localized communication solutions for government entities, cities, townships, and counties. With over 20 years of industry experience, Carolina Digital Phone promises high-quality services that are not only budget-friendly but also capable of adapting to the evolving needs of the community. It’s more than a cost-saving initiative; it’s an investment into the future of your community.

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Nicky Smith

How to Take a Vacation When You Run a Small Business

Work-related stress is a common issue among Americans, with 83% reporting suffering from it. For small business owners, this stress can have a significant impact on their personal and professional lives. This affects their outlook on the future and requires them to dedicate more time to resolving work-related issues. One of the best ways to reduce stress and bring balance back into your life is by taking a vacation. This can it help you relax and recharge. Additionally, it provides an opportunity to gain perspective and return with a newfound enthusiasm for your work. However, when you’re running a small

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Nicky Smith

How to Find the Best Business Phone Service in Alamance, NC

Searching for the best business phone service in Alamance, NC should be easy, right? You simply head out to Mr. Google’s Neighborhood, and within a second you find plenty of options throughout Alamance County. Problem solved. Or…not quite! When shopping for a business phone service in Alamance County, there are a few key factors to consider. First, you’ll want to look at the features provided by each provider and determine which ones best fit your needs. Do you need long-distance calling capabilities? Voicemail? Advanced call forwarding features? Different providers offer different packages, so it’s important to make sure you ’re

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Nicky Smith

The State of Communication In The Workplace

Effective communication is a vital aspect of any organization. It helps to foster strong working relationships, promote teamwork, and improve overall performance. Communication in the workplace is not solely limited to verbal interactions but also extends to non-verbal cues such as facial expressions, body language, and written messages. The primary types of workplace communication include formal and informal communication. Formal communication is highly structured, while informal communication is more relaxed, and often takes place between colleagues outside of work-related contexts. Effective communication is reached when information is shared, accurately, and timely, and feedback is received appropriately. Communication is critical to

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Joan Wilkerson

9 Business Trends to Watch in 2023

The following sponsored content by Carolina Digital Phone is for informational purposes only and does not reflect the official policy or position of the company. The author’s research and understanding of the subject matter is presented, but readers are advised to conduct their own research and seek professional advice before making any business decisions. Carolina Digital Phone does not guarantee the accuracy or endorse any specific products or services mentioned. The company is not responsible for any losses, damages, or liabilities arising from the use or reliance of the information provided. The world is constantly evolving and so is the

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Neil Matson

10 Signs It’s Time to Upgrade Your VoIP Service

VoIP (Voice over Internet Protocol) has revolutionized communication for businesses, offering cost-effective and feature-rich solutions. However, as technology advances and your business grows, it’s crucial to evaluate your VoIP service periodically. In this article, we explore ten signs indicating it may be time to upgrade your VoIP service. 1. Poor Call Quality If you frequently face issues like choppy audio, dropped calls, or delays during conversations, it’s a clear sign that your current VoIP service is struggling to deliver adequate call quality. Oftentimes, this is a result of slow Internet speeds. However, most Internet providers offer multiple tiers of speed

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Mitchell Smith

7 Reasons Why VoIP is the Perfect Phone System for Multiple Locations

If you are planning on adding locations, then you want to ensure that your phone system supports your growth vs. blocks it. Below are 7 reasons why voice over internet protocol (VoIP) is the perfect phone system for multiple locations: 1. Significant Cost Savings The first and most important reason why a VoIP (a.k.a. cloud-based) phone system is the best phone system for multiple locations is simple: you will dramatically reduce your telecommunication costs. Instead of spending thousands (or tens of thousands) of dollars to purchase, install, and maintain an on-site phone system at each location, you just plug in

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Matthew Hutton

FAQ: Can You Use Your Laptop with VoIP?

In the Voice Over Internet Protocol (VoIP) world, some questions have somewhat complicated answers (VoIP technology can be pretty detailed!), and some questions have “well, it depends…” answers. But there are also some questions that have very short, simple, and standard answers. And on top of the list is the inquiry: “Can you use a laptop with VoIP?” In a word: YES! How to Use Your Laptop with VoIP There are two ways — again, nice and simple — to use your laptop with VoIP. The first way is with an IP phone (sometimes referred to as a digital phone).

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Nicky Smith

How Does Inflation Affect Businesses & Advice on Controlling Costs

After two years of lockdowns, supply chain issues, and other pandemic-related restrictions, businesses can finally start moving forward in the “new normal,” right? Wrong! Because while the worst of Covid seems behind us, there is now another threat to confront: the highest levels of inflation in 40 years. The costs of living are up as is the cost of borrowing. In this article, answer the question: How does inflation affect businesses? We also provide practical tips on cutting costs. Understanding the Basics Essentially, inflation occurs when prices go up. As a result — and this is the crucial thing to

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Nicky Smith

4 Reasons Why VoIP is Right for Start Up Businesses

Flash quiz: what do Apple, Amazon, and Google have in common? They were all born in a garage. Beginnings don’t get much humbler than that! Now, we can’t say that your start up will one day become a billion-dollar unicorn. But we can say that your success — and frankly, your survival — depends on getting the right technology, for an affordable price. A VoIP phone system (Voice over Internet Protocol) should be on the top of your “shopping list.” Here are 4 reasons why VoIP is right for start up businesses: 1. You Will Save Thousands in Up Front

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Matthew Hutton

What is the Bandwidth Required for VoIP?

Here at Carolina Digital Phone, one of the most important (and common) questions we get asked from prospective customers is: what is the bandwidth required for VoIP? Other common questions asked are about download speed and overall internet speed. In a moment, we dive into these questions. First, let’s take a step back and look at some bandwidth basics.   What is Bandwidth, Anyway? The term bandwidth is used all over the place. But just what does it actually mean in simple terms? Essentially, bandwidth is a measurement of the maximum capacity of a communication link (wired or wireless) over a

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Nicky Smith

Advantages of VoIP Hosted Phone System

Introduction Do you want to save money on business phone systems and still get the most advanced features? Voice over Internet Protocol or VoIP hosted phone systems can offer a wide range of advantages that traditional landline phones cannot. With the right VoIP provider, businesses can enjoy lower costs, better voice quality, portability, advanced features, and greater accessibility. In this article, we’ll explore the benefits of VoIP systems so you can make an informed decision about whether it’s right for your business. Small businesses are continuously devising strategies to gain an edge over their competitors. Technology has taken leaps and

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Nicky Smith

Capturing the Mobile Workforce with UcaaS

Employees use an average of about 2.3 devices – Of which 25% are mobile devices. When employees are able to work from anywhere, untethered from their desks, they can accomplish more. According to IDC, the global market intelligence and advisory firm, the U.S. mobile worker population is growing at a steady pace and will increase from 78.5 million in 2020 to 93.5 million in 2024.  it’s estimated that mobile workers will account for 72 percent of the American workforce. Supported by unified communications as a service (UCaaS) technologies, work is no longer a place so much as it is a

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dialing yealink phone
Nicky Smith

10 Essential Questions to Ask Hosted Cloud Phone System Vendors

Your business has decided that upgrading from a costly, inflexible and restrictive on-premise phone system to an agile, advanced and affordable hosted cloud phone system is the way to go. However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this decision, here are 10 essential questions to ask hosted cloud phone system vendors: 1. Do you specialize in installing and supporting hosted cloud phone systems? You want to steer clear of vendors that “dabble” in hosted cloud, while they juggle other business lines. 2. Do you

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We do not outsource our technical support.
Neil Matson

 4 Reasons We Do NOT Have a Technical Support Outsource Strategy

Just like our customers, here at Carolina Digital Phone, we are focused on ways of being more efficient, productive, and leaner. This is an incredibly competitive field, and “doing more with less” is not just helpful for success, but it is necessary for long-term survival. However, there is one thing that we will NEVER have, regardless of the alleged cost savings: a technical support outsourcing strategy. Below, we highlight the 4 key reasons why we have not, do not, and will never have a technical support outsourcing strategy: 1. There is no substitute for rapid, responsive, and LOCAL service. We

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Matthew Hutton

Protect your Business Reputation Against Spam Robocalls

Why Spam Robocalls Are On The Rise The frequency of robocalls has increased during the pandemic, causing disruption to daily life. Despite the pandemic ending, Spam Robocalls continue to rise due to their profitability and legal loopholes resulting from court decisions. Costly repairs during a struggling economy can be disastrous. To avoid scam robocalls, use call-blocking apps and do not answer unknown numbers. File complaints to relevant authorities and use call authentication tools. Opt out of marketing calls and texts to reduce spam robocalls. Follow these steps to fight back against spammers. Definition of Robocalls Robocalls are a type of

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Nicky Smith

5 Ways Accounting Firms Can Benefit From VoIP

Tax season is here, which means that accounting firms need to be at their very best. Below, we highlight 5 Key Ways VoIP Can Help Accounting Firms to outperform and outpace their competition now and into the future: Total Mobility for Accounting Firms Among the biggest and most important ways that VoIP (short for Voice over Internet Protocol) phone systems can help accounting firms maximize productivity, efficiency, and client service is by enabling total mobility. All employees can make and receive calls from anywhere, simply by using an app on their smartphone. When an employee makes outgoing calls with the

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Neil Matson

How to Improve First Call Resolution

While there are many metrics determining overall customer experience and satisfaction, among the most important is first call resolution (FCR). The immediate goal of most call centers is delivering great customer service and saving on costs. Let’s explore how to improve first call resolution. To start, let us take a step back and answer a few fundamental questions: What is first call resolution? What is good first call resolution? How meaningful is first call resolution? Decrease Customer Churn Customers frequently attempt to handle their inquiries through self-service options. If unsuccessful, they contact support with the expectation of prompt resolution. If

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Neil Matson

Boost Your Bottom Line With A Business Texting Service

Regardless of your business, your long-term success takes more than just your love of what you do and your ambition. It is basically a question of whether or not you are making sales. Having the right tools to be competitive in today’s high-tech world is critical. Sales play an integral role in businesses. They help stimulate local economic growth, support communities and encourage corporate social responsibility. Ultimately, sales are the driving force that makes this achievable. Thinking about how to boost sales and execute your vision? Texting services provide a solution for both startups and established businesses. Let’s explore business

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Neil Matson

How to Use VoIP to Streamline Your Business Communications

Voice over Internet Protocol (VoIP) is a cloud-based phone system technology that enables businesses to make internet calls using a phone. It is quickly becoming the preferred choice for businesses that are looking to streamline their communication and reduce their costs. In this article, we will discuss the benefits of VoIP, how to choose the right VoIP provider, setting up VoIP, and getting the most out of it. What is VoIP? VoIP is a type of technology that allows voice and multimedia communications to be sent over the internet. It works by converting analog audio signals into digital data packets,

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construction project
Nicky Smith

Hosted Cloud Phone System for the Construction Industry

Construction companies are increasingly using hosted cloud phone systems to improve communication, track materials and coordinate designs between teams. This helps them manage projects better and keep up with the fast pace of the industry. Across the U.S., nearly 753,000 firms in the construction industry employ more than 7.8 million people. This includes carpenters, electricians, project managers, site managers, masons, plumbers, welders, glaziers, surveyors, engineers, architects, and the list goes on.  Collectively, they build over $1.8 trillion worth of structures each year. Strong, Ongoing Growth Construction projects which were canceled in the past have restarted. Low-interest rates mean the construction

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Neil Matson

A Closer Look at Call Center Metrics in Our Hosted Call Center Solution

When selecting a call center or contact center platform, there may be certain terms or features of which you are unsure. Many platforms display these details in feature lists but do not explain them in detail. First, let’s talk about call centers vs contact centers. A call center is a facility that offers customer service via phone calls, managed by personnel known as call center agents. A contact center is a department that offers customer service across multiple communication channels.   Various industries, including healthcare, financial services, e-commerce, retail, technology, business process consulting, and business services use call center phone

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Neil Matson

Local Service is a MUST for Your Small Business Phone System

The last few years have been dominated by a focus on “essential” things, such as essential workers, essential services, and essential sectors. Businesses have had to consider this when it comes to their phone systems. Let’s start by looking at the different options available for business phone service. What Features Should I Consider When Choosing a Business Phone System? There are several features to consider when shopping for advanced business phone systems. Look for a business phone service provider that offers an intuitive user experience, reliable and secure calling options, and integrates with the other tools used by your staff.

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Neil Matson

Unlocking the Potential of Cloud-Based Technology

Recent technological advances have revolutionized the modern workplace, accelerating employee productivity and enhancing communication between businesses and customers. This makes it simpler for smaller firms to compete with larger rivals, greatly reducing entry barriers. Cloud-based telephone tools for remote employees are rapidly becoming more popular and accessible. This prompts businesses to update their hiring strategies. This technology enables businesses to greatly broaden their options. Telework is exploding in popularity due to the latest technological solutions that enable remote employees to collaborate on projects from various areas. This technology enables businesses to greatly broaden their possibilities. The change lets them enter

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