Blog, Insights, and Announcements from Carolina Digital Phone

Cloud Phone Systems Save Money Compared to On-Premises Systems

It’s NOT Too Good to be True: Cloud Phone Systems Save Money Though we’d rather not admit it, we’ve all suffered the misery of purchasing something that was so inexpensive that it seemed too good to be true — but we went ahead and bought it anyway, only to discover that the little voice in our head was 100% right. For example, how many of us have bought an ultra-cheap toaster, only to have it break down in a matter of months, weeks — or sometimes even days? And how many times have we booked a bargain basement motel room,

Nicky Smith June 20, 2023

Everything You Need to Know about Hosted PBX Service

As a small business owner, you will be happy to know that you can get all the big business telephone features without extra costs or worries – all you need to do is to use a Cloud-Based Hosted PBX from Carolina Digital Phone. A good network connects all of your staff and to your customers, regardless of location. Reach employees at headquarters, remote offices, home offices, and on the go can easilly via a single telephone number. With the good quality Cloud-based Hosted PBX solution from Carolina Digital Phone, all you will need is an IP phone and a connection

Chris Villa June 19, 2023

6 Ways to Reduce Spam Likely Flags on Your Calls

The reputation of your phone number is crucial for outbound call centers. If you are using new numbers or ones previously noted as spam, it can set off red flags for carriers and blocking apps. This is especially true in light of STIR/SHAKEN regulations. As a result, you may not be able to reach potential customers interested in what you have to offer – ultimately resulting in decreased revenue.

Neil Matson June 16, 2023

If Your Business Isn’t Working Remotely, You’re Doing It Wrong

In recent years, remote working has become increasingly popular among both small businesses and large enterprises. Yet, some managers and business owners have been reluctant to implement remote working (or hybrid remote working which is a mix of home-office/in-office), because they don’t see the advantages and mistakenly see the move as a downgrade. However, research has revealed that the opposite is true: remote working, when it is structured, deployed, supported, and managed properly, delivers significant benefits: These benefits include: Reduced costs & increased profitability Businesses save an average of $22,000 per year in overhead costs for each full-time remote worker.

Neil Matson June 15, 2023

Business Telephone Equipment in NC: 3 Things You Need to Know

Business telephone equipment typically refers to things like a phone system (sometimes referred to as a PBX/private branch exchange), handset phones, headsets (sometimes referred to as softphones), hubs for conference calls, and so on. If you are searching for business telephone equipment in NC, then here are 3 things that you want to know: 1. You Best Option is a Cloud-Based Phone System Software and services that run on the internet instead of locally on a computer — better known as “the cloud” — are everywhere these days, and there is no slowdown in sight. By 2025, Gartner estimates that

Nicky Smith June 13, 2023

counties and government agencies can see significant cost savings realized by government entities through the adoption of Carolina Digital Phone's efficient communication solutions

Local Expertise: Why Carolina Digital Phone is the Low-cost Hosted Solution Your Government Entity Needs Today

Explore the potential of cloud-based telephony with Carolina Digital Phone, the leading provider of cost-efficient, scalable, and localized communication solutions for government entities, cities, townships, and counties. With over 20 years of industry experience, Carolina Digital Phone promises high-quality services that are not only budget-friendly but also capable of adapting to the evolving needs of the community. It’s more than a cost-saving initiative; it’s an investment into the future of your community.

Nicky Smith June 10, 2023

How to Take a Vacation When You Run a Small Business

Work-related stress is a common issue among Americans, with 83% reporting suffering from it. For small business owners, this stress can have a significant impact on their personal and professional lives. This affects their outlook on the future and requires them to dedicate more time to resolving work-related issues. One of the best ways to reduce stress and bring balance back into your life is by taking a vacation. This can it help you relax and recharge. Additionally, it provides an opportunity to gain perspective and return with a newfound enthusiasm for your work. However, when you’re running a small

Nicky Smith June 8, 2023

How to Find the Best Business Phone Service in Alamance, NC

Searching for the best business phone service in Alamance, NC should be easy, right? You simply head out to Mr. Google’s Neighborhood, and within a second you find plenty of options throughout Alamance County. Problem solved. Or…not quite! When shopping for a business phone service in Alamance County, there are a few key factors to consider. First, you’ll want to look at the features provided by each provider and determine which ones best fit your needs. Do you need long-distance calling capabilities? Voicemail? Advanced call forwarding features? Different providers offer different packages, so it’s important to make sure you ’re

Nicky Smith June 6, 2023

The State of Communication In The Workplace

Effective communication is a vital aspect of any organization. It helps to foster strong working relationships, promote teamwork, and improve overall performance. Communication in the workplace is not solely limited to verbal interactions but also extends to non-verbal cues such as facial expressions, body language, and written messages. The primary types of workplace communication include formal and informal communication. Formal communication is highly structured, while informal communication is more relaxed, and often takes place between colleagues outside of work-related contexts. Effective communication is reached when information is shared, accurately, and timely, and feedback is received appropriately. Communication is critical to

Nicky Smith May 31, 2023

9 Business Trends to Watch in 2023

The following sponsored content by Carolina Digital Phone is for informational purposes only and does not reflect the official policy or position of the company. The author’s research and understanding of the subject matter is presented, but readers are advised to conduct their own research and seek professional advice before making any business decisions. Carolina Digital Phone does not guarantee the accuracy or endorse any specific products or services mentioned. The company is not responsible for any losses, damages, or liabilities arising from the use or reliance of the information provided. The world is constantly evolving and so is the

Joan Wilkerson May 26, 2023

10 Signs It’s Time to Upgrade Your VoIP Service

VoIP (Voice over Internet Protocol) has revolutionized communication for businesses, offering cost-effective and feature-rich solutions. However, as technology advances and your business grows, it’s crucial to evaluate your VoIP service periodically. In this article, we explore ten signs indicating it may be time to upgrade your VoIP service. 1. Poor Call Quality If you frequently face issues like choppy audio, dropped calls, or delays during conversations, it’s a clear sign that your current VoIP service is struggling to deliver adequate call quality. Oftentimes, this is a result of slow Internet speeds. However, most Internet providers offer multiple tiers of speed

Neil Matson May 25, 2023

7 Reasons Why VoIP is the Perfect Phone System for Multiple Locations

If you are planning on adding locations, then you want to ensure that your phone system supports your growth vs. blocks it. Below are 7 reasons why voice over internet protocol (VoIP) is the perfect phone system for multiple locations: 1. Significant Cost Savings The first and most important reason why a VoIP (a.k.a. cloud-based) phone system is the best phone system for multiple locations is simple: you will dramatically reduce your telecommunication costs. Instead of spending thousands (or tens of thousands) of dollars to purchase, install, and maintain an on-site phone system at each location, you just plug in

Mitchell Smith May 23, 2023

FAQ: Can You Use Your Laptop with VoIP?

In the Voice Over Internet Protocol (VoIP) world, some questions have somewhat complicated answers (VoIP technology can be pretty detailed!), and some questions have “well, it depends…” answers. But there are also some questions that have very short, simple, and standard answers. And on top of the list is the inquiry: “Can you use a laptop with VoIP?” In a word: YES! How to Use Your Laptop with VoIP There are two ways — again, nice and simple — to use your laptop with VoIP. The first way is with an IP phone (sometimes referred to as a digital phone).

Matthew Hutton May 18, 2023

How Does Inflation Affect Businesses & Advice on Controlling Costs

After two years of lockdowns, supply chain issues, and other pandemic-related restrictions, businesses can finally start moving forward in the “new normal,” right? Wrong! Because while the worst of Covid seems behind us, there is now another threat to confront: the highest levels of inflation in 40 years. The costs of living are up as is the cost of borrowing. In this article, answer the question: How does inflation affect businesses? We also provide practical tips on cutting costs. Understanding the Basics Essentially, inflation occurs when prices go up. As a result — and this is the crucial thing to

Nicky Smith May 15, 2023

4 Reasons Why VoIP is Right for Start Up Businesses

Flash quiz: what do Apple, Amazon, and Google have in common? They were all born in a garage. Beginnings don’t get much humbler than that! Now, we can’t say that your start up will one day become a billion-dollar unicorn. But we can say that your success — and frankly, your survival — depends on getting the right technology, for an affordable price. A VoIP phone system (Voice over Internet Protocol) should be on the top of your “shopping list.” Here are 4 reasons why VoIP is right for start up businesses: 1. You Will Save Thousands in Up Front

Nicky Smith May 11, 2023

What is the Bandwidth Required for VoIP?

Here at Carolina Digital Phone, one of the most important (and common) questions we get asked from prospective customers is: what is the bandwidth required for VoIP? Other common questions asked are about download speed and overall internet speed. In a moment, we dive into these questions. First, let’s take a step back and look at some bandwidth basics. What is Bandwidth, Anyway? The term bandwidth is used all over the place. But just what does it actually mean in simple terms? Essentially, bandwidth is a measurement of the maximum capacity of a communication link (wired or wireless) over a

Matthew Hutton May 9, 2023

Advantages of VoIP Hosted Phone System

Introduction Do you want to save money on business phone systems and still get the most advanced features? Voice over Internet Protocol or VoIP hosted phone systems can offer a wide range of advantages that traditional landline phones cannot. With the right VoIP provider, businesses can enjoy lower costs, better voice quality, portability, advanced features, and greater accessibility. In this article, we’ll explore the benefits of VoIP systems so you can make an informed decision about whether it’s right for your business. Small businesses are continuously devising strategies to gain an edge over their competitors. Technology has taken leaps and

Nicky Smith May 4, 2023

Capturing the Mobile Workforce with UcaaS

Employees use an average of about 2.3 devices – Of which 25% are mobile devices. When employees are able to work from anywhere, untethered from their desks, they can accomplish more. According to IDC, the global market intelligence and advisory firm, the U.S. mobile worker population is growing at a steady pace and will increase from 78.5 million in 2020 to 93.5 million in 2024. it’s estimated that mobile workers will account for 72 percent of the American workforce. Supported by unified communications as a service (UCaaS) technologies, work is no longer a place so much as it is a

Nicky Smith May 3, 2023

10 Essential Questions to Ask Hosted Cloud Phone System Vendors

Your business has decided that upgrading from a costly, inflexible and restrictive on-premise phone system to an agile, advanced and affordable hosted cloud phone system is the way to go. However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this decision, here are 10 essential questions to ask hosted cloud phone system vendors: 1. Do you specialize in installing and supporting hosted cloud phone systems? You want to steer clear of vendors that “dabble” in hosted cloud, while they juggle other business lines. 2. Do you

Nicky Smith May 2, 2023

We do not outsource our technical support.

4 Reasons We Do NOT Have a Technical Support Outsource Strategy

Just like our customers, here at Carolina Digital Phone, we are focused on ways of being more efficient, productive, and leaner. This is an incredibly competitive field, and “doing more with less” is not just helpful for success, but it is necessary for long-term survival. However, there is one thing that we will NEVER have, regardless of the alleged cost savings: a technical support outsourcing strategy. Below, we highlight the 4 key reasons why we have not, do not, and will never have a technical support outsourcing strategy: 1. There is no substitute for rapid, responsive, and LOCAL service. We

Neil Matson May 1, 2023

Protect your Business Reputation Against Spam Robocalls

Why Spam Robocalls Are On The Rise The frequency of robocalls has increased during the pandemic, causing disruption to daily life. Despite the pandemic ending, Spam Robocalls continue to rise due to their profitability and legal loopholes resulting from court decisions. Costly repairs during a struggling economy can be disastrous. To avoid scam robocalls, use call-blocking apps and do not answer unknown numbers. File complaints to relevant authorities and use call authentication tools. Opt out of marketing calls and texts to reduce spam robocalls. Follow these steps to fight back against spammers. Definition of Robocalls Robocalls are a type of

Matthew Hutton April 24, 2023

5 Ways Accounting Firms Can Benefit From VoIP

Tax season is here, which means that accounting firms need to be at their very best. Below, we highlight 5 Key Ways VoIP Can Help Accounting Firms to outperform and outpace their competition now and into the future: Total Mobility for Accounting Firms Among the biggest and most important ways that VoIP (short for Voice over Internet Protocol) phone systems can help accounting firms maximize productivity, efficiency, and client service is by enabling total mobility. All employees can make and receive calls from anywhere, simply by using an app on their smartphone. When an employee makes outgoing calls with the

Nicky Smith March 24, 2023

How to Improve First Call Resolution

While there are many metrics determining overall customer experience and satisfaction, among the most important is first call resolution (FCR). The immediate goal of most call centers is delivering great customer service and saving on costs. Let’s explore how to improve first call resolution. To start, let us take a step back and answer a few fundamental questions: What is first call resolution? What is good first call resolution? How meaningful is first call resolution? Decrease Customer Churn Customers frequently attempt to handle their inquiries through self-service options. If unsuccessful, they contact support with the expectation of prompt resolution. If

Neil Matson March 23, 2023

Boost Your Bottom Line With A Business Texting Service

Regardless of your business, your long-term success takes more than just your love of what you do and your ambition. It is basically a question of whether or not you are making sales. Having the right tools to be competitive in today’s high-tech world is critical. Sales play an integral role in businesses. They help stimulate local economic growth, support communities and encourage corporate social responsibility. Ultimately, sales are the driving force that makes this achievable. Thinking about how to boost sales and execute your vision? Texting services provide a solution for both startups and established businesses. Let’s explore business

Neil Matson March 15, 2023

How to Use VoIP to Streamline Your Business Communications

Voice over Internet Protocol (VoIP) is a cloud-based phone system technology that enables businesses to make internet calls using a phone. It is quickly becoming the preferred choice for businesses that are looking to streamline their communication and reduce their costs. In this article, we will discuss the benefits of VoIP, how to choose the right VoIP provider, setting up VoIP, and getting the most out of it. What is VoIP? VoIP is a type of technology that allows voice and multimedia communications to be sent over the internet. It works by converting analog audio signals into digital data packets,

Neil Matson March 13, 2023

Hosted Cloud Phone System for the Construction Industry

Construction companies are increasingly using hosted cloud phone systems to improve communication, track materials and coordinate designs between teams. This helps them manage projects better and keep up with the fast pace of the industry. Across the U.S., nearly 753,000 firms in the construction industry employ more than 7.8 million people. This includes carpenters, electricians, project managers, site managers, masons, plumbers, welders, glaziers, surveyors, engineers, architects, and the list goes on. Collectively, they build over $1.8 trillion worth of structures each year. Strong, Ongoing Growth Construction projects which were canceled in the past have restarted. Low-interest rates mean the construction

Nicky Smith March 9, 2023

A Closer Look at Call Center Metrics in Our Hosted Call Center Solution

When selecting a call center or contact center platform, there may be certain terms or features of which you are unsure. Many platforms display these details in feature lists but do not explain them in detail. First, let’s talk about call centers vs contact centers. A call center is a facility that offers customer service via phone calls, managed by personnel known as call center agents. A contact center is a department that offers customer service across multiple communication channels. Various industries, including healthcare, financial services, e-commerce, retail, technology, business process consulting, and business services use call center phone

Neil Matson March 1, 2023

Local Service is a MUST for Your Small Business Phone System

The last few years have been dominated by a focus on “essential” things, such as essential workers, essential services, and essential sectors. Businesses have had to consider this when it comes to their phone systems. Let’s start by looking at the different options available for business phone service. What Features Should I Consider When Choosing a Business Phone System? There are several features to consider when shopping for advanced business phone systems. Look for a business phone service provider that offers an intuitive user experience, reliable and secure calling options, and integrates with the other tools used by your staff.

Neil Matson February 28, 2023

Unlocking the Potential of Cloud-Based Technology

Recent technological advances have revolutionized the modern workplace, accelerating employee productivity and enhancing communication between businesses and customers. This makes it simpler for smaller firms to compete with larger rivals, greatly reducing entry barriers. Cloud-based telephone tools for remote employees are rapidly becoming more popular and accessible. This prompts businesses to update their hiring strategies. This technology enables businesses to greatly broaden their options. Telework is exploding in popularity due to the latest technological solutions that enable remote employees to collaborate on projects from various areas. This technology enables businesses to greatly broaden their possibilities. The change lets them enter

Neil Matson February 22, 2023

Become a Better Business with Hosted Voice

A hosted telephone service can offer numerous benefits for businesses of all sizes. These benefits include increased flexibility, scalability, cost savings, improved productivity, enhanced customer experience, increased disaster recovery, and improved collaboration. With a hosted telephone service, businesses can access their phone system from anywhere with an internet connection, adding new lines and features as needed, and paying only for what they need. Additionally, a hosted telephone service offers features like virtual receptionists, call routing, and conference calling, which can help improve the customer experience and increase employee productivity. In the event of a disaster or emergency, a hosted telephone service can ensure that your phone system continues to operate, protecting your business from missed calls and lost data.

Nicky Smith February 11, 2023

Portrait of successful businesswoman using laptop in cafe while working remotely

Preparing for a New Era: The Evolution of Hybrid Work in 2023 and Beyond

Companies all over the world are calling for their team members to come back into the office, but employees are sticking to their guns in 2023 and beyond. Their answer is a firm “thanks, but no thanks.” Such sentiment is particularly true among Gen Z and Millennial hybrid workers. The two demographics will make up 75% of our workforce by 2030. Clearly, there’s no denying that remote work will be part of how we do business going forward! For those organizations considering whether to maintain their current workplace and hiring strategies or to switch up their communication and collaboration solutions,

Neil Matson February 10, 2023

Say Hello to a Cloud-Based Phone System

Out With the Old A cloud-based telephone system provides numerous benefits over a premise-based phone system. Cost savings is the first and most notable benefit. A cloud-based phone system eliminates the need for on-premise hardware, as all communication takes place over the internet. This results in substantial savings on upfront costs as well as ongoing maintenance expenses. But that’s not all. A cloud-based system – often referred to as VoIP or Voice over Internet Protocol – provides added flexibility, scalability, and features compared to premise-based phone systems that simply can’t keep up with the pace of business today. With a

Neil Matson February 6, 2023

Burned by RingCentral? Here is What You Can Do About It

If you have been let down by RingCentral, then you are definitely not alone. A quick search reveals that numerous current and former RingCentral customers feel the same way. Here is a brief snapshot of some of the grievances: A RingCentral complaint posted on the Better Business Bureau’s website (342 complaints currently posted): “RingCentral could not fix our technical issue even after multiple communication. They took 1 week to respond every time we sent them information. We had a contract from September 2019 to September 2020 and after that term, we started to have technical issues. We decided to find

Nicky Smith February 1, 2023

Why North Carolina is a Great Place to Start a Small Business

If you own or are planning on launching a small business, North Carolina is the place! From its climate and workforce to cost-effective infrastructure and living expenses – we’ve put together a list of resources to help you.

Neil Matson January 17, 2023

How Martin Luther King changed the world as we know it today

The life and legacy of Martin Luther King Jr. is an inspiring testament to the power that comes with the courage to stand up against oppression. MLK was a leader in the civil rights movement who fought for racial equality in America, often at great personal risk. His fearless spirit encouraged others to pursue justice and demanded change from those in positions of authority who refused to recognize basic human rights. Martin Luther King used words as a powerful tool in his fight for civil liberties and social progress. His “I Have A Dream” speech remains one of the most

Nicky Smith January 15, 2023

Understanding CaaS and VoIP: What They Mean for the Future of Communication

With the rise of UCaaS (Unified Communications as a Service) and VoIP (Voice over Internet Protocol), it’s essential to understand how these two forms of communication will shape our future work environment.

Neil Matson January 6, 2023

7 Advantages of Hybrid Work

Hybrid work is set to become the norm in 2023, so now is the time for businesses to start thinking about how hybrid work could benefit them. It may just be the key to future success. If you still question the benefits of hybrid work, we have put together 7 Advantages of hybrid work to help you understand the positives.

Neil Matson January 5, 2023

3 BIG Mistakes When Choosing the Right Phone System for Your Business — and How to Avoid Them

When it comes to choosing the right phone system for your business, you definitely want to make a smart decision that allows you to take the shortest path to value and ROI. To ensure this outcome, here are 3 BIG mistakes and how to avoid them: Mistake #1 When Choosing the Right Phone System for Your Business: Not Focusing on SERVICE Frankly, this article could begin and end with this mistake alone, because it is so important to know about and avoid. Here is how the trap is set: a smooth, fast-talking phone company sales rep (or sometimes a whole

Nicky Smith December 29, 2022

Why Carolina Digital Phone is Your Best Choice for VoIP

With roots going back to the late 1980s, Carolina Digital has been a proud North Carolina Based company providing unparalleled customer service to customers big and small.

Neil Matson December 27, 2022

5 Things to Look for in a Business Phone Service Provider

5 Essential Things to Look for in a Business Phone Service Provider

To help you separate contenders from pretenders when looking for the right business phone service provider, here are five essential things to look for: #1: LOCAL Customer Service Nothing is going to impact your experience and ROI more than whether or not you will get outstanding LOCAL customer service. Any business phone service provider that does provide this should be completely avoided. During your research and due diligence, go beyond what a business phone service provider says about themselves. Take a look at what their customers say about them. Also, make sure that all reviews and testimonials are verified and

Nicky Smith December 27, 2022

A Different Kind of Holiday Message from Our Founder Nicky Smith

I realize that, typically, holiday messages are a few generic lines wishing you the best of the season (and maybe accompanied by people wearing ugly Christmas sweaters). But this year, I am going to do something a little bit different.

Nicky Smith December 22, 2022

How to Get a Business Telephone Line

One of the most common — and also the most important — questions that we get asked by our (soon-to-be) customers is: “How do we get a VoIP business telephone line from Carolina Digital Phone?” Below, we highlight at a high-level what the process generally looks like from initial consultation, through to adoption and implementation — ultimately allowing our customers to take the shortest path to value and ROI: Phase 1: Perform a Needs and Goals Analysis We begin by asking our customers what they like — and also what they dislike — about their current landline business telephone line

Nicky Smith December 22, 2022

How Old Technology Is Causing Modern Headaches

Despite STIR/SHAKEN call authentication being used widely to combat Spam and Robocalls, rival authorities are causing more legitimate calls to be flagged. Additionally, older legacy technology in the form of TDM (Time Division Multiplexing) services have been around since the 80’s, and don’t seem to be going away anytime soon.

Neil Matson December 14, 2022

Having A Disaster Recovery Plan for Business Communications

Even though we can’t always control everything, there are ways to protect our business from outside forces. This could be anything from natural disasters to cybercrime. However, instead of idly waiting for something bad to happen, we must take proactive measures. By doing this, we decrease the chances of our company being impacted by negative circumstances.

Mitchell Smith December 13, 2022

How to Start a Telehealth Practice: 5 Tips

Telehealth services are becoming increasingly popular among patients. Healthcare IT News reports that three-quarters of patients plan to use telehealth in 2022 and beyond. Its convenience and increased accessibility to care are some of the motivations behind telehealth’s favorability. Consequently, starting a telehealth practice is beneficial since you can rest assured that a market exists for it. Still, like establishing a business, there are certain tips to follow for success. Below are a few: Familiarize yourself with state telehealth laws The first step is to read your state’s telehealth practice laws. Although telehealth is legal across states, some have specific regulations.

Nicky Smith December 5, 2022

3 coworkers talking in secrecy about cloud-based telephone service

3 Things Landline Phone Companies DON’T Want You to Know About Cloud-Based Telephone Service

In theory, businesses should give their customers the facts and tell them the truth, so that they can make informed and successful decisions. But as we all know, in reality, this doesn’t always happen. Some businesses spin, bend, or outright “invent” the truth in a desperate, unethical attempt to acquire and keep customers. Unfortunately, we have received numerous reports over the years of landline phone companies engaging in this type of behavior, when they feel threatened by reputable companies that offer cloud-based telephone service. The bad news is that we cannot demand that these landline phone companies change their behavior.

Nicky Smith December 2, 2022

Widespread Outage Temporarily Shuts Down 988 Mental Health Hotline — Text & Chat Still Available

There are reports across the country that as of early December 1, 2022, the recently-introduced 988 mental health hotline is, according to a recorded announcement, “experiencing a service outage.” Currently, there is no official timeline for when the hotline will be restored. However, individuals in distress can still connect with a mental health counselor by texting 988, or by starting a chat at 988lifeline.org. We urge anyone who is struggling to immediately take advantage of this free and confidential service. All counselors are trained and experienced and rely on established best practices and clinically-approved methods to give individuals the support

Nicky Smith December 1, 2022

Man reading his digital phone service bills

7 Digital Phone Service Fees You Should NEVER Pay

It is well-established that digital phone service is much more affordable than conventional landline service. Most businesses that switch see immediate savings of 25% per month, though many enjoy savings of 50% or even more. Getting more for less is always a good strategy — especially these days with tight budgets and relentless competition. However, it is important to keep in mind that not all digital phone service companies offer the same value. Some advertise low prices, but behind-the-scenes they tack on all kinds of extra fees. Is this unethical? Absolutely. Is it illegal? Probably not. In most cases, the

Nicky Smith December 1, 2022

man saving money with digital phone for business

4 Ways that a Digital Phone System for Business Pays for Itself (and Then Some!)

As we all know, the best investments in life are those that “pay for themselves.” Here are 4 reasons why a VoIP digital phone for business belongs in this category: 1. A Digital Phone System for Your Business Dramatically Lowers Remote Worker Telecommunication Costs Installing a business-grade landline in a home office can cost around $600. On top of this, ongoing fees can be as high as $100 per month (and in some cases more). That means the telecommunication costs for just ONE remote worker can cost your business $1800 in the first year, and then $1200 every year after

Nicky Smith November 28, 2022

Transform your business communications – Move to a cloud-based phone system

Ready to improve your business communications? A modern cloud-based phone system helps you do that by optimizing your workflow, reducing costs, and providing a host of other valuable benefits. Whether you’re looking to streamline operations or enhance customer service, a cloud-based phone system is the intelligent choice for businesses of all sizes and industries. Carolina Digital Phone helps businesses like yours upgrade their existing telephone systems so they can increase productivity, streamline the customer experience and reduce costs without the need to maintain an on-premise phone system. Getting started is simple and can improve your bottom line almost immediately. 1.

Neil Matson November 25, 2022

How to Look at Thanksgiving a Little Differently — and Change Your Life

Another Thanksgiving has arrived. Usually, we all use this occasion to take stock of all that we have to be grateful for. My list is long and includes my incredible family, my amazing team here at Carolina Digital Phone, and our loyal customers. I’m also deeply thankful for my friends and all of my professional and personal relationships. Hopefully, everyone reading this also has a long list of people and things that they are grateful for. I’ve always loved the James Allen quote: “No duty is more urgent than giving thanks.” May we all fulfill this duty without fail! But

Nicky Smith November 23, 2022

Why Insurance Companies are Choosing Hosted Cloud

The idea of insurance companies as old-fashioned enterprises with rows (upon rows) of filing cabinets underneath buzzing fluorescent lights is no longer valid. That’s because today, insurance companies are embracing technology-led solutions — and a core solution is a hosted cloud phone system.

Nicky Smith November 22, 2022

What You Need to Know About the New Campaign Registry Limits and Requirements for SMS Campaigns

We wanted to let you know about some changes to The Campaign Registry (TCR) that are now in effect. As part of these updates, TCR is requiring additional details for existing registrations, as well as new limits on brands and senders. These changes will impact all providers who are registering campaigns and brands through TCR.

Neil Matson November 16, 2022

5 Things Everyone Should Know About Veterans Day + a Personal Story

Many people are thankful to our Veterans, but they do not go out of their way to demonstrate their gratitude. I don’t necessarily think that this is due to a lack of patriotism, but instead a lack of information. That is, many people just don’t know what to do. Let’s fix that! According to Military.com, here are some great ways to thank a Veteran: Volunteer at a Veterans organization. If you are in Greensboro, you can contact the Greensboro Vet Center and inquire about ways that you can help. Buy a meal for a homeless Veteran. Across the country, there

Nicky Smith November 8, 2022

voip business phone systems myths and facts

Debunking *7 Myths about Cloud Business Phone Systems

Are you a small to medium business owner tired of slogging through the myths and misinformation surrounding cloud-based digital phone services? Look no further! In this blog, we’ll debunk 7 common misconceptions about cloud-based digital phone service and show you why it’s the right solution for your business.

Neil Matson November 4, 2022

Business Continuity With Hosted VoIP

Downtime is always an inconvenience In addition to disaster preparedness for your business telephone system, it is important to have a disaster plan in place for all aspects of your organization. Do you have backup generators? Are files and documents backed up offsite? Is there a plan in place for employees to work remotely if necessary? Making sure these questions are answered before disaster strikes can make the difference between quickly bouncing back or potentially going out of business entirely. Are you prepared if disaster strikes your business? Don’t wait until it’s too late – consider implementing a cloud-based phone

Neil Matson October 28, 2022

7 Ways That Business VoIP Revolutionizes Hybrid Work

Prior to 2020, hybrid work was relatively uncommon. In actuality, most employees had never experienced this way of working — or even dreamed that it was possible. But now, hybrid work has gone from the sidelines to the mainstream. A whopping 83% of employees prefer hybrid work over entirely in-office or remote work. And 74% of businesses that have not already implemented a hybrid working model plan on doing so in the near future. As a result of this shift, businesses need to re-examine their telecommunications infrastructure and identify tools that drive — rather than block — hybrid work. And

Nicky Smith October 21, 2022

Why is My Number Displaying as Spam?

With spam call blockers on the rise, many legitimate companies are finding themselves unfairly targeted. For organizations that depend on phone calls for their success, there’s nothing worse than their business telephone number being flagged for spam. After all, it can be challenging to get your prospective clients to pick up at the best of times; if your caller ID is suggesting you could be a spam call, then it’ll be all the more difficult. If your calls are getting through, then sooner or later, your operations will begin to suffer. The growing number of call-blocking software and systems has

Nicky Smith October 19, 2022

Business Man Choosing Digital Phone Company

Switching to a Digital Phone Company? Avoid this MASSIVE Mistake or Else!

Back in 1603, a principle of contract law emerged that shifted the responsibility for discovering defects from the seller to the buyer: Caveat Emptor. If your Latin is a little rusty, this translates as “Let the Buyer Beware.” Fast forward about five centuries, and the principle of Caveat Emptor is very much alive and well for all kinds of transactions and purchases, including when it comes to switching to a digital phone company. Basically, the advice — and frankly, the warning — to heed is that you must conduct your due diligence BEFORE you sign on the dotted line. Otherwise,

Nicky Smith October 18, 2022

MASSIVELY Improve Customer Service with VoIP: 8 Ways

Before we look at how to MASSIVELY improve customer service with VoIP, let’s take a moment to reflect on an old saying in the business world that goes: “if you don’t take care of your customers…then someone else will.” And these days, this advice is more crucial than ever. Consider the following: 89% of consumers are more likely to make another purchase after a positive customer service experience. [source] 68% of consumers say that they would pay more for products/services from a company that offers good customer service. [source] Consumers who rate a company’s service as “good” are 38% more

Nicky Smith October 11, 2022

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