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Blogs, Insights, and Announcements from Carolina Digital Phone

excellent customer satisfaction
Nicky Smith

The “3 R’s” of Our Customer Service Commitment

Recently, we published an article highlighting the unfortunate fact that North State is being acquired by Segra. Why “unfortunate”? Because not only do we expect to see many hard working and loyal North State employees get laid off in the coming months, but also because this is probably going to be bad news for North State’s customers in High Point, Thomasville, Archdale, Randleman, Jamestown, Trinity, Greensboro and Kernersville. We expect they will lose the “small business” relationship and dynamic they had with North State once the acquisition is complete (and probably well before that). In light of this development, we

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old school phone
Nicky Smith

Cloud-based PBX – Top 7 Marketing Advantages Compared to a Traditional Telephone System

A hosted cloud-based VoIP system or hosted PBX services provide many significant advantages over the purchase or use of a traditional telephone system because they furnish advanced telephone system features as a service over the internet. Many of those advanced features are expensive to deploy as part of a telephone system. Hosted PBX service is delivered with equipment located on the premises of the provider. This means a business does not need to invest in a telephone system to take advantage of its rich features and capabilities. In most cases, only phones will need to be purchased or leased which

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payment methods laid out
Nicky Smith

How Much Does an Office Phone System Cost?

Most small businesses are looking for ways to save money or reduce costs. Even those that are doing well, are keen to spend money wisely and never want to spend more than they need to. One significant expense that you might wonder if you could do without is your office phone system. A PBX phone system, on average, will cost between $800 and $1000 per user. These are the most popular choice for businesses that have over 40 employees, with different departments and offices, which need multiple lines and the ability to direct calls accordingly. A key system is often

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1040 income tax return scaled
Nicky Smith

Carolina Digital Phone’s Hosted Cloud Phone System for Accounting Firms

Driven by strong economic growth, rising equity markets, and an increase in auditing, regulatory and compliance burden, the U.S. accounting industry is booming. According to research by IBISWorld, over 95,000 accounting organizations employ nearly 560,000 people, and generate over $114 billion in annual revenues. Industry Disruption At the same time, the accounting industry is under relentless pressure — from within and without — to adapt to an array of factors. As noted by Forbes: “Fee pressures, rising staff labor costs, and lack of quality staff will force [accounting] firms to carefully examine their mix of services, industry concentrations, and their

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local small businesses
Nicky Smith

Local Hosted Cloud Company

In business, one of the main key factors to success is to keep costs down and to keep all expenses to a minimum without compromising on any quality down the line. Costs vary from brand to brand but when it comes to the main factors of business, it boils down to the very vital concept of communication which includes digital, telephone communication and internet. These three major methods of communication can bring costs up incredibly high especially if your company is within the realms of sales. It may just be possible though, to have less outgoings by switching a phone

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contact center handling customer calls
Nicky Smith

Why Businesses are Switching to Our Hosted Cloud Contact Center Solution

In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: One-third of customers say that they would consider switching companies after just one instance of bad customer service. (Source: American Express) 56% of customers say they have stopped doing business with a company because of a poor customer service experience. (Source: Microsoft) 40% of customers who receive poor customer service say they actively try and prevent others from choosing the offending business. (Source: Dimensional Research) The Growth of Contact Centers To ensure they deliver customer experience that is remembered

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static on television scaled
Nicky Smith

Static on the Phone Line

Static on the phone line used to be a pretty common problem. Most of us have experienced poor quality calls at some time. You might have even experienced the bizarre phenomenon of being able to call the other side of the world without any issue. Speaking on a perfectly clear line, hearing them as well as you could if they were sat next to you on the sofa, but being completely unable to hear when you call someone that lives down the road. There’s often no rhyme or reason to why some calls are filled with static, buzzing and dropouts,

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network outage
Nicky Smith

My Internet is Out! What can I do?

4 Ways to Keep Your Hosted Phone VoIP System Running During an Internet Outage While it doesn’t happen frequently, there are occasions when your business may temporarily lose internet connectivity due to issues with your Internet Service Provider (ISP), or problems/damage to underground cables. However, this does NOT mean that you will lose access to your hosted VoIP phone system! Here are four methods that will keep your phone system “on the grid” while your ISP or the phone company works on repairs: 1. Use Automatic Failover Automatic failure uses an on-premise router (which we install and configure for you)

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antique old phone
Nicky Smith

5 Signs that it’s Time to Upgrade Your Business Phone System to the Cloud

There are many situations in life when all signs point to a change for the better. When we heed these signs, we’re always rewarded. When we ignore these signs, we always regret it — and wish we had a time machine to “know then what we know now.” With this in mind, if your business is seeing any or all of the following signs, then it’s time to elevate your business phone system to the cloud — so you can enjoy rewards, instead of lament regrets: 1. You’ve outgrown your current on-premise phone system. Your business isn’t static and unchangeable.

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robot fixing
Nicky Smith

My Telephone Equipment just Died

Traditional phone lines have had their time. They are over. Dead. Sure, they have had advantages in the past, and you might be fond of your on-premise PBX and equipment. But, if you want to take your company into the future, taking your telephone systems into the cloud can be a big step forward. Do You Like Wasting Money? The average on-premise PBX lasts for around ten years, less with hard use, or a lack of care. During this time, phone lines go down, cables and wires need maintaining, office equipment needs servicing, and IT support is needed to correct

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Side by Side Comparisons – Carolina Digital Phone vs Jive, 8×8, Twilio and Nextiva

In business, one of the main key factors to success is to keep costs down and to keep all expenses to a minimum without compromising on any quality down the line. Costs vary from brand to brand but when it comes to the main factors of business, it boils down to the very vital concept of communication which includes digital, telephone communication and internet. These three major methods of communication can bring costs up incredibly high especially if your company is within the realms of sales. It may just be possible though, to have less outgoings by switching a phone

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Side by Side Comparison – Carolina Digital Phone vs RingCentral

Are you having a hard time choosing a cloud-based telephone provider? If so, you are not alone. So many people find themselves in the same position that you are in right now, but this review should help you to make your decision. The Benefits of RingCentral Some of the major benefits that RingCentral are able to offer include voicemails, greetings, internet faxing, audio conferences, a cloud-based PBX, call recording, call forwarding and even an auto-receptionist too. This is ideal if you operate a small business because you can essentially get everything you could ever need through one service. RingCentral also

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Side by Side Comparison – Carolina Digital Phone vs Zultys

[vc_row][vc_column][vc_column_text css=”.vc_custom_1575331540821{margin-bottom: 0px !important;}”]If you are stuck choosing between Carolina Digital Phone and Zultys, then you have come to the right place. Here you can find out everything you have always wanted to know while also being given all of the information you need to make a great choice. So without further ado, let’s get started. Benefits of Carolina Digital Phone The benefits of opting to go with Carolina Digital Phone are well and truly endless. They have a dial-by-name directory, an intro greeting and even a post-welcome greeting too. For conferences, you have leader login options with the chance

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Capturing the Mobile Workforce with Unified Communications

Employees use an average of about 2.3 devices – Of which 25% are mobile devices. When employees are able to work from anywhere, untethered from their desks, they can accomplish more. According to IDC, the global market intelligence and advisory firm, the U.S. mobile worker population is growing at a steady pace, increasing from 96 million four years ago, and expected to reach 105 million in 2020. By next year, it’s estimated that mobile workers will account for 72 percent of the American workforce. Supported by unified communications as a service (UCaaS) technologies, work is no longer a place so

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geo-redundancy
Nicky Smith

How Our Geo-Redundancy Infrastructure Drives High Availability

At Carolina Digital Phone, we know how essential it is for our customers to communicate with anyone, from anywhere, and at any time. That is why we utilize a state-of-the-art geo-redundancy infrastructure to drive high availability. Below, we explain how this technology works, and why it is so beneficial for our customers. What is Geo-Redundancy? Geo-redundancy involves distributing key infrastructure components (e.g. servers) across several data centers, which are located in different geographic regions. As a result of this setup, if one component falls below acceptable performance standards due to heavy usage or fails due to a local power outage,

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closed thanksgiving day
Nicky Smith

Happy Thanksgiving from Carolina Digital Phone

As we mark another Thanksgiving Day, I would like to take this time to share some of the things that I’m grateful for: Our Customers Our customers are the lifeblood of our company — always have been, and always will be. We are so thankful for their support, loyalty and friendship. It means the world to us, and inspires us every day to do even better. Our Team How do you deliver the industry’s best customer service? You do it with the industry’s best team! Everyone who works at Carolina Digital Phone is dedicated, professional, hard working, and always willing

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North Carolina Based Carolina Digital Phone Voted #1 Best in Overall Customer Satisfaction
Nicky Smith

Don’t let Your Telephone System Cause Poor Customer Service

This just in; customer service is fundamental to success! Okay, so that might not be news (at least we would hope not), but did you realize that businesses currently lose around $75 billion to poor customer service? Many companies perform so badly here that around 67% of customers are becoming what’s known as ‘serial switchers.’ As if that weren’t worrying enough, 51% of consumers report that one negative experience is enough to stop them from ever doing business with a company again! In an age where more companies are concerning themselves with 24/7 web chats and speedy social media replies, phone calls are

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Three quarters of small businesses have been significantly affected by internet outages
Nicky Smith

Effects of Internet Downtime to Your Organization

You only have to glance around you at a coffee shop to notice that we’re more heavily dependent on technology than ever before. While many of us use our phones to catch up with friends and keep abreast of the news, businesses rely on the internet for a whole host of reasons. Even the briefest window of downtime can have a ripple effect, costing organizations both financially and in terms of their reputation and brand image. Did you know that around 60% of IT executives have to contend with downtime at least once a month? With downtime a real threat

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call center agent at desk
Nicky Smith

Does Your Business Need to Switch to a Hosted Cloud Call Center?

In theory (which is always an ominous way to start an article) a call center is supposed to help businesses save money, improve productivity, increase compliance and governance, and most importantly: enhance customer experience and satisfaction. However, many businesses that use a conventional premises-based PBX to support their call center aren’t reaping these rewards. Here are the three key challenges they face, and how they can permanently solve them by switching to a hosted cloud call center: Excessive Overhead Costs Premises-based call centers are very costly to operate. Reps and agents must be housed on-site, which drives up leasing, infrastructure

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winter storm power lines power outage
Nicky Smith

Having A Disaster Recovery Plan for Business Communications

There are situations beyond our control that can have a negative effect on business operations. This includes natural disasters, as well as malicious hacks. Nevertheless, rather than sitting back and doing nothing, you need to make sure that you are prepared. You can take active steps to make sure that your business does not suffer. This is what having a disaster recovery plan is all about. Unfortunately, a lot of people do not realize the importance of this until it is too late. At this point, businesses have probably already lost revenue, customers, and pivotal data. In this blog post,

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auto attendants
Nicky Smith

Best Practices for Implementing an Auto Attendant

In order to ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider a number of different factors, including everything from the format and length of the greeting message to the number of menu options and the order they are placed in. With that being said, read on to discover eight of the best practices for implementing an auto attendant.  1. Always provide the option to speak to a real person There is nothing worse than calling a business and having to guess what sort of response is going

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robocalls
Nicky Smith

Agreement Reached on Robocall Prevention Legislation

On Friday, November 15, 2019, it was announced that an agreement had been reached on legislation to fight back against the growing number of robocalls in the US. Six legislators have been working around the clock to try and move the proposed bills through the legislative process. Friday’s announcement was a considerable step in the right direction, with many believing that this new act can be signed into law by the President in the upcoming months.  The Pallone-Thune TRACED Act The new legislation is called the Pallone-Thune TRACED Act, and it actually combines two different acts that previously passed through

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2019 Member Triad Business Journal Leadership Trust
Nicky Smith

New Member of the Triad Business Journal Leadership Trust

Nicky Smith, President of Carolina Digital Phone, Invited to Join Triad Business Journal Leadership Trust Triad Business Journal Leadership Trust is an Invitation-Only Community for Top Business Decision Makers in the Triad  PRESS RELEASE: GREENSBORO, NORTH CAROLINA— Nicky Smith, President and Founder of Carolina Digital Phone Inc. has been invited to join Triad Business Journal Leadership Trust, an exclusive community for influential business leaders, executives and entrepreneurs in the Triad (Winston-Salem, Greensboro and High Point, NC). Nicky was chosen for membership by the Triad Business Journal Leadership Trust Selection Committee due to his experience, leadership and influence in the local

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google reviews
Nicky Smith

Why You Should Post Good Reviews on Businesses You Do Business With

The age of technology has given us a world of information at our fingertips, for some of us though we take for granted the importance of the information we do have available to us and how we can add to this to make it more beneficial. In today’s world, we seem to follow the same patterns when it comes to the internet; we use it to either prove a point, or we use it to make one publicly. The trouble with this is, we have become a world of complainers, and what we need is to support each other. While

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woman smiling on phone
Nicky Smith

How to Choose a Cloud-Based Phone Service for Your Business

Cloud services have drastically changed the modern business landscape. With easy access to business-critical services over the internet, it’s made running your company cost less and more accessible. However, choosing the right services can be quite a challenge, especially with the overwhelming number of choices available. One of the most widely-used cloud services today is cloud-based. Whether it’s long-distance calling solutions or focusing solely on local service support, there are many options to pick from when it comes to choosing the ideal cloud-based telephone service for your business. In this article, we’re going to discuss some of the top criteria

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office desk
Nicky Smith

Driving the Growth of Cloud-Based Phone Services in North Carolina

Over the last few decades, growth in the cloud-based (VoIP) phone service industry has been massive. Here are some of the statistics:  By 2020, VoIP will have approximately 204.8 billion subscribers worldwide. (Source: Future Marketing Insights) VoIP is the fastest-growing industry in the world. (Source: IBISWorld) Total revenues for U.S. VoIP service providers reached $14 billion in 2019 (Source: IBISWorld)   VoIP is now the #1 telephone choice by U.S. businesses. (Source: Software Advice) 70% of businesses have already deployed Unified Communications (UC) in the cloud, or plan to do so in the near future. (Source: InformationWeek) The hosted VoIP industry

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Law books
Nicky Smith

Cloud Technology in the Legal Industry

According to research by IBISWorld, the law firm industry in the U.S. has grown over the past five years at an annual growth rate of 2.3%, and in 2019 surpassed $330 billion in total revenue. There are over 440,000 law firms that support over 1.3 million jobs, with operators ranging from sole practitioners with a local and regional focus, to large multi-service firms with a state-wide or national footprint.  Industry Disruption Despite the fact that the law firm industry is growing — largely due to the strengthening overall economy in the years since the Great Recession of 2007/2008 — it

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mechanic working on car engine
Nicky Smith

Cloud-Based Telephone System for Auto Repair Shops

According to research by IBISWorld, the size of the auto repair industry in the U.S. has surged to $69 billion dollars a year, driven by more than 271,000 businesses — from single-location shops to large nationwide franchises — who collectively provide over 577,000 jobs in communities and cities from coast to coast. No Slowdown in Sight Market research firm Future Market Insights highlights that the U.S. auto repair industry is projected to expand at a 5.8% CAGR through 2027 due to a convergence of factors, such as: An increase in the average age of vehicles due to technological advancements. An

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air condition repair
Nicky Smith

Carolina Digital Phone Hosted Cloud Phone System for HVAC Companies

Carolina Digital Phone’s Hosted Cloud Phone System for HVAC Companies The HVAC industry in the U.S. is booming! According to research by IBISWorld, total revenues in 2019 surpassed $97 billion on the strength of more than 112,000 HVAC businesses of all sizes — from small local contractors to large multi-state enterprises, who collectively employ over 518,000 people right here in the U.S. Ongoing Growth Between 2014 and 2019, the HVAC industry has enjoyed a 2.4% CAGR — and there is no sign of a slowdown. On the contrary, a report from Grand View Research predicts that the U.S. HVAC industry

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antique old phone
Nicky Smith

5 Signs It’s Time To Upgrade Your Business Communications

Communication is vital in any business. Whether you are talking to customers or internally to employees, ensuring your company has an efficient and reliable local service provider is essential to make sure business operations run smoothly. Fortunately, communications technology has been advancing in recent years and in turn, giving your company more options for improving systems such as office phone solutions, Voice over Internet Protocol (VoIP) and extending flexibility within your organization through virtual office solutions. If you’re one of the many businesses that have felt trapped in current communications contracts or are unsure where to turn to compare services

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roof nailing worker
Nicky Smith

Hosted Cloud Phone System for the Roofing Industry Contractors

Carolina Digital Phone’s Hosted Cloud Phone System for the Roofing Industry According to research by IBIS World, the market size for roofing contractors has surged to $41.9 billion a year, which represents a 5.2% increase from 2014 levels. What’s more, the industry is projected to grow 2.1% through 2020, and a survey by RoofingContractor.com found that 82% of both residential and commercial roofing contractors anticipate higher sales over the next three years. It’s a great time to be in the roofing industry! Communication Challenges Despite the optimistic outlook and strong, growing demand — especially for storm-resistant, durable, and energy-efficient roofing

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construction project
Nicky Smith

Hosted Cloud Phone System for the Construction Industry

Across the U.S., nearly 700,000 firms in the construction industry employ more than 10 million people — carpenters, electricians, project managers, site managers, masons, plumbers, welders, glaziers, surveyors, engineers, architects, and the list goes on — who collectively build over $1.3 trillion worth of structures each year. Strong, Ongoing Growth Many of the construction projects that were stalled or cancelled during the Great Recession have since resumed, which combined with historically low interest rates are fueling ongoing growth and expansion. According to ResearchAndMarkets.com, the U.S. construction industry is expected to enjoy a compound annual growth rate (CAGR) of 4.9% through

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spectrum ask spectrum twitter account
Nicky Smith

Spectrum Nationwide Internet Outage

October 9, 2019: Today Spectrum has experienced a nationwide outage effecting millions of businesses and residential customers in North Carolina, South Carolina, Kentucky, Georgia, Ohio and many mid-western states. When calling Spectrum their Tier 1 Support Team will deny they have a problem, but after being transferred to a higher level technician they will tell you they are having a massive outage and do not have an estimated time for recovery. A recent Tweet from @Ask_Spectrum says they “do not have an estimated time of repair”. Additional Resources can be found at https://outage.report/us/spectrum and also https://downdetector.com/status/spectrum/map/

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cloud pbx phone system
Nicky Smith

Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems

It’s NOT Too Good to be True: Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems Though we’d rather not admit it, we’ve all suffered the misery of purchasing something that was so inexpensive that it seemed too good to be true — but we went ahead and bought it anyway, only to discover that the little voice in our head was 100% right. For example, how many of us have bought an ultra cheap toaster, only to have it break down in a matter of months, weeks — or sometimes even days? And how many

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safety security and emergency notification alerting
Nicky Smith

What is IP Strobe Lighting and How Does it Work?

Hosted Cloud Frequently Asked Question: What is IP Strobe Lighting and How Does it Work? Recently, we looked at the basics of IP Paging, and how it is ideal for organizations such as corporations, schools, retailers, manufacturers, and more that need to broadcast announcements to multiple employees in one or more areas. However, what if your organization operates in a noisy environment such as a warehouse or call center, in a noise sensitive environment such as a courthouse or hospital, or needs to ensure compliance with ADA and OSHA regulations? That is where IP Strobe Lighting enters the picture! What

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north carolina area code map
Nicky Smith

Slow Adoption of New Area Code 743 in the Piedmont Triad, North Carolina

Back in 2015, North Carolina approved a second area code (743) for Piedmont Triad. This was primarily down to the fact that there was no more availability for (336) numbers. In North America, each three-digit dialing code can only be used approximately 8 million times. The trouble faced by most states is simply that they have exhausted the options for the initially designated area code. Since the introduction of the 743 dialing code, there has been a prolonged rate of adoption, and it’s not difficult to see why. We are going to take a closer look at the people most

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business voip systems
Nicky Smith

Top Considerations in Choosing a Cloud Service Provider

Cloud phone systems play an increasingly influential role in communications and customer engagement. With more and more businesses looking to benefit from modern hosted cloud services, it’s crucial to know what you’re looking for when shopping around for the best provider. If you’re on a mission to upgrade or update your telecommunications systems, here are 5 important considerations to bear in mind. Top considerations when choosing a cloud service provider Every business owner wants to achieve the best outcomes, and this often depends on making the right decisions. There is an ever-growing number of cloud service providers out there, so

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business voip systems
Nicky Smith

Advantages of Using a Cloud Phone System

Business cloud systems are becoming a popular option for modern businesses on an international scale. We at Carolina Digital Phone are proud to be able to deliver the best VoIP service that North Carolina business owners can access. Our system is designed to be simple to use, easy to set up and have scalability built-in. With fantastic customer reviews, we are confident that we can provide the ultimate solution that you need. However, you might still be wondering whether this is the right choice for you. Here are just some of the advantages that you can gain from switching to

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contact technical support
Nicky Smith

Need Technical Support? Getting In Touch With Us is EASY

Recently, we highlighted that the biggest missing piece of the Google Voice for business puzzle is a severe lack of technical support. Basically, there isn’t any. Businesses that run into problems or need guidance on how to use a calling feature have two undesirable options: Wade through pages and pages of online help, and hope that they find the answers they need (and further hope that they have the in-house technical expertise to understand and apply a bug fix, workaround, configuration change, etc.). Post their problem on a crowdsourcing platform, and (yet again) hope that someone can give them a

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carolina digital phone next generation business communications
Nicky Smith

Six Tips for Small Business VoIP

In the 21st century, communication is the key to success in business. Whatever the nature, size and scope of your enterprise you need to be able to make the outbound calls that secure new business and facilitate healthy operations while ensuring that when your clients need you, you’re never more than a phone call away. And in the digital age, more and more businesses are choosing to eschew traditional telecoms networks for VoIP (Voice over Internet Protocol) services to facilitate their business communications. If you’re considering changing over to VoIP for the first time, you risk walking into a potential

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hosted voip telephone
Nicky Smith

Business Considerations for Hosted Cloud

Making the change to a cloud based service could be one of the best things you decide to do for your business. However, there are some business considerations you will need to make to ensure this is the right decision for you at this time. Do You Need More Flexibility? Compared to traditional phone lines, cloud allows for more flexibility. This is because cloud services enable just about any company to easily adapt to future changes. A traditional phone system will usually require the purchase of additional hardware, but a cloud system could safeguard you already. Do You Need Disaster

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old telephone system
Nicky Smith

Disadvantages of an In-House VoIP System

VoIP, or Voice over IP, allows users to make phone calls over Local Area Networks, in other words, the internet. This means that conversations can take place anywhere in the world where there’s an internet connection available. However, there are some disadvantages of VoIP to be aware of before deciding to use it in-house. The Disadvantages of an In-House VoIP System Are As Follows: Reliable Internet Connection Required Power Outages/Emergencies Latency The Emergency Services struggle to trace calls to a VoIP system More About The Disadvantages of an In-House VoIP System You Must Have An Internet Connection You can’t operate

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angry phone user
Nicky Smith

Coalition of 12 telephone companies agree to fight robocalls

North Carolina attorney general Josh Stein announced a coalition of 12 telephone companies and 51 attorneys general to adopt a program to fight unwanted robocalls. This program includes 8 principles to protect phone users from unwanted robocalls and make it easier to prosecute unlawful robocall perpetrators. Josh Stein, NC Attorney General: “Robocalls are the greatest frustration I hear about from North Carolinians,” said Josh Stein. “Last month, my office announced a robocall petition and within days, we’d heard from thousands of people who have been harmed or harassed by these unwanted and illegal calls. Today, I’m proud to lead this

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press 911
Nicky Smith

n11 Numbers

An N11 code or N11 number (said as n-one-one) is a special abbreviated dialing telephone number within the North American Numbering Plan, which allows access to special services. Each of these eight numbers prevents 10,000 telephone numbers (from N11-0000 to N11-9999) from being used. Only non-geographic area codes, such as toll-free 800/888/877/866/855/844 numbers and 900 numbers may use N11 as the telephone exchange prefix, since the area code must always be dialed for these numbers. Usage is generally assigned as follows: 2-1-1: community services, United Way. This service is not available via Carolina Digital Phone Service. Please visit the United Way web site http://www.211.org/ for more information. 3-1-1: in some areas used by municipal government services,

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virtual pbx
Nicky Smith

Virtual PBX Will Help Your Business Grow

If you are looking for a way to grow your business, increase efficiency and essentially ensure that your company is firing on all cylinders, then a Virtual PBX solution or Hosted VoIP from a local company like Carolina Digital Phone could be the answer. With this option, you will be able to say goodbye to your telephone system and opt for a virtual service instead. This works through VoIP technology, so there’s no need for a phone line, which means that you are immediately saving costs. You won’t miss out on the crucial solutions you need either. Everything from voicemail

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google voice for business
Nicky Smith

The Biggest Missing Piece of the Google Voice Puzzle

As we recently highlighted, there are 10 reasons why Google Voice is NOT a business telecommunications solution — and the recent integration of Google Voice with G Suite doesn’t change this. In case you’d like a recap, here are the 10 reasons: No Business Caller ID No Technical Support Number Porting Limitations SMS Problems Feature Limitations (e.g. no toll-free numbers, no vanity numbers, no hunt groups, etc.) Blocked Calls Quality Issues Privacy Concerns Voicemail Confusion No Implementation Help Any of these reasons — let alone all 10 of them — is enough to disqualify Google Voice as a legitimate, reliable

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teamwork with cogs
Nicky Smith

How to Budget for a Cloud Phone System Migration

Are you currently exploring cloud phone service migration in your business? If so, then it’s important to make sure that you understand how to budget for this effectively. There are lots of ways to make sure that you are keeping this under control and approaching it the right way. One of the best ways to make sure that you are budgeting the right way is to take an inventory of hardware as well as software. Remember a budget is basically an inventory of all the items as well as the associated costs. If you do not include all the items,

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law books gavel scales
Nicky Smith

How Hosted Cloud Service Can Make Your Law Office More Professional

Communication is key for forward-thinking legal firms. While many law offices focus on attracting local clients, they don’t always opt for local service providers, and this can come at a cost. Local cloud service providers offer cutting-edge, enterprise-grade telecommunications systems and features with the added bonus of a personal touch. If you’re looking to update or upgrade your cloud phone service, there are several benefits to opting for local cloud providers for law offices. The benefits of cloud phone service for law offices Law offices deal with a range of clients day in, day out, and they also liaise with

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classroom raising hands
Nicky Smith

How Carolina Digital Phone can Help your Schools Save Money On Telephone Services

As it stands, school districts across the country are dealing with a budget squeeze. Teachers across the board want to work in an environment where they feel they can remain connected, communicating within their building and outside it. For this to be effective, teachers and schools need a phone system that works efficiently, is dynamic and isn’t going to let them down in a time of crisis. It’s one of the biggest reasons that schools are starting to adapt to cloud phone systems. Educators are facing a challenge where they need to keep up with the times while continuing to

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Dentists are choosing Cloud-based Telephone Services for their Practice

Communication with the clients is one of the most important aspects of running any modern business but is especially crucial when working in a service-based sector such as dentistry. As such, implementing the right type of telephony system is a vital step en route to success. A growing number of dental practices are turning their attentions to cloud-based telephone facilities, and is a switch that all modern dental offices should consider. Given the importance of telephone systems in modern business, it’s imperative that you analyze all key aspects of the decision. Here’s everything modern dentists should know about cloud phone

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google voice images
Nicky Smith

Google Voice for Business: The Positives and Negatives

Great communication is one of the fundamental features of any modern business, which is why all companies naturally want to incorporate the best tech features to achieve the smoothest possible operations on a 24/7 basis. Given that Google is a global tech giant that influences virtually every aspect of your digital communications, Google Voice instantly stands out as one of the leading candidates. As with any software or business investment, though, it’s imperative to weigh up the positive and negative features in order to make a calculated decision for the good of your venture. Here’s all you need to know.

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computer lab
Nicky Smith

What is IP Paging and How Does it Work?

Many organizations such as manufacturers, retailers, schools, car dealerships, medical offices — and the list goes on — need to broadcast messages to multiple employees. Naturally, phoning each individual employee is tedious, time consuming, ineffective, and can even be hazardous if the message is of an emergency or urgent nature. Fortunately, that is where IP Paging enters the picture and avoids all of these problems. What is IP Paging? IP Paging uses specially-designed speakers, which is attached to a hosted cloud phone system just like any other endpoint. Each speaker has a unique and designated extension. When supervisors, managers, or

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VoIP Explained

https://digitalphone.io/wp-content/uploads/2019/09/voip-explained-by-carolina-digital-phone.mp4 VoIP Explained Made for business Start with unlimited calling, unlimited conferencing, toll-free numbers, and customizable caller ID. Access more functionality later, such as texting, online meetings, even faxing, without changing systems. Simple to set up and use Have your whole office up and running in a day or less. Respond easily to business fluctuations or customize your phone system using your online account. Mobile any time With Carolina Digital Phone, call, and text from your business number on any mobile device. Incoming calls automatically go through the same business call-routing flows you set up for the office.

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local small businesses
Nicky Smith

4 Reasons to Choose a Local Cloud Service Vendor

We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right cloud service vendor, this wisdom needs an adjustment: “think global and buy local.” Let’s start with the first part of this advice: think global. What this means is that small and mid-sized businesses should ensure that they get the same enterprise-grade telecommunications features enjoyed by large multinational firms, such as: auto attendant, live call forwarding, call transfer, automatic call distribution, online message access, call queuing, call announce, company directory, hold music, voice and fax email messages, message notification,

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A Short Education. What is VoIP

What is VoIP? VoIP or Voice over Internet Protocol is a form of digital telephone service in which calls are sent and received over the internet. To utilize Voice over IP phone systems, all users need is a high speed Internet connection and a VoIP service provider. VoIP service providers offer many highly advanced, next generation calling, texting, video, and conferencing features. Often these features are included, and are valuable assets every step of the way throughout your specific communications needs. Traditionally, many of the calling features now included with VoIP phone services were exercised by a human being operating

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10 Essential Questions to Ask Hosted Cloud Phone System Providers

Why your business will be better with a Hosted VoIP system from Carolina Digital Phone. Your business has decided that upgrading from a costly, inflexible and restrictive on-premise phone system to an agile, advanced and affordable hosted cloud phone system is the way to go. However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this decision, here are 10 essential questions to ask hosted cloud phone system vendors: 1. Do you specialize in installing and supporting hosted cloud phone systems? You want to steer clear of

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Which One is Right for You?

Cloud-based PBX vs. Installed On Premise VoIP Server with SIP Trunks. Which One is Right for You? Business needs, growth plans, and in-house expertise will influence your decision. Once you’ve made the decision to replace your legacy phone system with a Voice over IP (VoIP) solution, you must decide whether a hosted service or an on-site installation is better for your small business. Both delivery methods have unique pros and cons, and, like most technologies, one type is not inherently better than the other. Some small businesses will prefer the ease and scalability of a hosted VoIP service, while others will

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making a phone call
Nicky Smith

Benefits of Adding a Toll-Free Number to Your Cloud Phone System

While a lot of business communication these days has shifted to email, chat and instant messaging, rumors that the phone has died have been greatly exaggerated. Here are some eye-opening statistics: Calls to businesses are expected to surpass 169 billion per year by 2020, and are 10-15 times more likely to generate a successful sale or follow-up activity vs. digital form submissions. (Source: BIA/Kelsey) 65% of customers prefer to contact a business by phone, while only 24% are satisfied with only a web form. (Source: Invoca) 75% percent of customers believe that calling is the most effective way to get

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20 Years Strong, Carolina Digital Phone, Most Reliable, Best Value

Local Service and Support, Most Reliable, Best Value, and Easy Setup Your free, no-obligation 30-minute consultation is as easy as 1, 2, 3: We will start by providing you with a free comprehensive assessment of your current telephone services, including actionable steps you can take to improve it. Our sales engineers know their way around older telephone systems, and can help you discover what you might be missing with your current system. Be assured that you will NOT experience any disruption to your current phone system during our assessment. Next, we will provide advice on how a cloud-based telephone system

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kermit the frog
Nicky Smith

It’s Easy Being Green: How a Cloud Phone System Makes Your Business Environmentally Friendly

It’s Easy Being Green: How a Cloud Phone System Makes Your Business Environmentally Friendly Reducing your business’s carbon footprint does more than just help protect the environment for future generations — it also demonstrates your community and social leadership, and helps you impress the growing number of consumers who are choosing eco-friendly companies. For example: 81% of consumers feel strongly that companies should help improve the environment. (Source: Conference Board Global Consumer Confidence Survey) 50% of consumers consider a company’s environmental reputation as they make product choices. (Source: Shelton Group) 33% of consumers choose to buy goods and services from

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