Welcome to our blog!

From How-To’s and Tips, to Inspiring Stories and Solution Guides, and more – the Carolina Digital Phone blog has it all!

Don’t forget to subscribe to our Newsletters.

Subscribe:

Blogs, Insights, and Announcements from Carolina Digital Phone

How Businesses in America will Thrive after the COVID-19 Crisis american shirt under business suit
Nicky Smith

How Businesses in America will Thrive after the COVID-19 Crisis

Building Back A Better America America is a very different place than it was just a couple of weeks ago. When the COVID-19 virus first emerged, we were all told to wash our hands properly and follow typical guidance for stopping the spread of viruses. Now we’re told to stay at home. While there have been many crises over the years, this has changed life as we know it significantly, and all in a short space of time. It’s truly an unbelievable turn of events. But as with any crisis, we will make it through the other side. The lessons

Read More »
mergers and acquisitions - why bigger is not always better
Nicky Smith

Acquisitions in the Hosted VoIP Industry

Why Bigger is Not Always Better Bill Gates once said that “success is a lousy teacher because it seduces people into thinking that they can’t lose.” Well, to this we would add that success is sometimes not just a lousy teacher for people — it can also be a lousy teacher for companies, too. Take for example the consolidation that is happening in the VoIP industry. A growing number of relatively small companies are being acquired by larger organizations. On the surface, this seems like a good thing. After all, bigger is supposed to be better, right? But if we

Read More »
IT Professionals - an open letter - IT worker on laptop in front of data stack
Matthew Hutton

IT Professionals Are Fed Up with Being the “Phone System Guru”

Dear IT Professionals: Let’s start with this: there has been a lot of talk about “essential workers” during the pandemic — and for good reason. But you, Mr. or Ms. IT Professional, are essential ALWAYS. In fact, if you weren’t on the job, end-users would experience chaos and customers would get irate. Basically, the entire organization would grind to a halt. Things would get ugly in a hurry. And speaking of ugly… Let’s talk about your other job. You know, the one that you never applied for: serving as the organization’s “Phone System Guru.” You are the go-to person for

Read More »
support questions
Eric Lyon

5 Support Related Questions You MUST Ask a Potential Cloud Phone System Vendor

Best Technical Support is Always LOCAL When it comes to choosing a cloud phone system for your organization, naturally you will focus on things like features, functionality, installation/implementation, quality, scalability, flexibility, security, and of course, price and total cost of ownership. All of these factors are essential and need to be part of the evaluation process. However, there is another critical aspect that you simply cannot afford to overlook — because doing so means that your investment in a new cloud phone system will turn out to be regrettable instead of rewarding. What is this all-important piece of the puzzle?

Read More »
rich call data smartphone
Nicky Smith

We’re Improving Our Cloud Phone System with Rich Call Data for Smartphones

At Carolina Digital Phone, we are constantly working on ways to improve our advanced and affordable cloud phone system. Today, we are thrilled to give you a sneak preview of an innovation that will be available to ALL of our customers at NO ADDITIONAL COST in the coming months: rich call data for smartphones. With this new feature, our customers who contact customers, suppliers, or any other party that has a smartphone will be able to: Display their logo or any other image (e.g. headshot) on the receiving party’s Caller ID screen. This can significantly increase the chances of a

Read More »
Nicky Smith

Creating Time Frames

Time Frames determine specific hours of certain days or a span of days when features such as answering rules, call queues or auto attendants will be active. For example, Monday-Thursday 5 pm-8 am, or July 7–July 25. It is a good idea to have one or more time frames ready before creating your answering rules. This feature may not be available to ALL users of our cloud-based hosted platform. You must have the role of Office Manager to create and change a timeframe.  Give your time frame a name that matches the time frame and usage; e.g., weekends forward to a cell

Read More »
cloud based security
Nicky Smith

How Secure is Your Company’s Communication Strategy Right Now?

Let’s face it, COVID-19 has changed our daily routine a lot, this includes our communications strategy. We have adapted rapidly and generally with good results. Cloud-based communications have become an integral part of how we do business. While switching to a work from home setup brings many challenges, like finding a suitable workspace and juggling home-schooled kids and pets, one area we tend to ignore is security. The proliferation of phishing schemes and Zoombombing has increased seemingly overnight. For companies both large and small, learning how to implement security needs to be a primary concern for companies needing to change

Read More »
Nicky Smith

The Secret to Success is Customer Satisfaction

When was the last time you took the pulse of your customers? If you don’t recall, now would be a good time to take a look at your relationship with your customers. Over half of consumers have simply taken their business elsewhere after receiving less than satisfactory customer service according to a report from Microsoft. That’s a lot of unhappy customers when you should be concerned with your customer satisfaction. So, what should customer satisfaction look like? It’s not rocket science. It’s all about being available to provide assistance and guidance for the people that help you pay the bills.

Read More »
cloud phone WFH challenges
Chris Villa

Solve 5 Big WFH Challenges with a Cloud Telephone System

Even before the pandemic, remote working was on the rise with an estimated 55% of people telecommuting full-time, and thus the rise in WFH challenges. However, these days everyone who can work from home is working from home; if not full-time, then at least part-time. What’s more, a recent survey by Gartner found that 74% of CFOs plan on permanently shifting at least 5% of previously on-site employees to remote positions post-COVID 19, and several companies such as Facebook, Twitter, Shopify, Square, Box and Slack have already told employees that, if they wish, they never have to return to the

Read More »
Nicky Smith

Four Rules for a Happier Life

We live in a complex and unpredictable world. Lately, our world has been even more stressful and out of control than ever – or so it seems. In tumultuous times, I center myself with some simple guidelines that I apply to my personal as well as business life. I am sharing these rules for a happier life in the hope that you may apply them to your everyday life and benefit from them. Rule for a happier life 1: Laugh and the World Laughs With You Try this – make an effort every day to make someone smile. It doesn’t

Read More »
the survival of small business depends on digital
Nicky Smith

Survival of Small Business Depends on Digital

It is no surprise that small and medium-sized businesses across the globe have suffered due to the global coronavirus pandemic. What is becoming evident, based on research, is that the companies that are surviving and prospering are making a concerted push toward upgrading their digital technologies to survive. This means survival of small business depends on digital. What the Experts say 2020 Small Business Digital Maturity study According to a new 2020 Small Business Digital Maturity study from IDC, 70 percent of small businesses are speeding up their push to switch to digital in the face of hurdles coming from

Read More »
government building greensboro nc
Nicky Smith

Why County Governments are Choosing Our Hosted VoIP Solution

As noted by GovTech.com, county governments across the country are increasingly leading the way when it comes to deploying advanced technologies that matter and make a difference to everyday citizens. And one of the most important ways they are demonstrating technological, governance, and civic leadership is by switching to a hosted VoIP phone system (a.k.a. cloud phone system). At Carolina Digital Phone, we have extensive experience working closely with both large and small county governments to help them reap the advantages of a hosted VoIP phone system. Here are some of the most compelling benefits: https://www.youtube.com/watch?v=VYCnyN6RxCQ 1. Significant Year-Over-Year Cost

Read More »
cloud contact center - Businessman typing on keyboard at call center
Eric Lyon

5 Reasons Your Business Needs a Cloud Contact Center

Recently, we highlighted that during the coronavirus pandemic many businesses with legacy (on-premise) contact centers are struggling to pivot to a remote working setup. As a result, they are being inundated with unhappy customers who, instead of speaking to a human being, are being put on hold and told that “their call is very important” over, and over, and over again. Fortunately, the solution to this anti-customer bottleneck is simple and proven: switch to a cloud contact center. Here are the five key advantages: Instant Scalability Business Continuity Boost Employee Performance Increase Customer Satisfaction Strengthen Security 1. Instant Scalability Adding

Read More »

20 Years Strong, Carolina Digital Phone, Most Reliable, Best Value

Local Service and Support, Most Reliable, Best Value, and Easy Setup We will start by providing you with a free comprehensive assessment of your current telephone services, including actionable steps you can take to improve it. Our sales engineers know their way around older telephone systems, and can help you discover what you might be missing with your current system. Be assured that you will NOT experience any disruption to your current phone system during our assessment. Next, we will provide advice on how a cloud-based telephone system supports your remote workers, and how you can leverage advanced features like

Read More »
last puzzle piece
Nicky Smith

Here’s Why Cloud Phone Systems Are Now Essential

Cloud-based phone systems have been viewed as important and valuable for a while now. However, in the last few months with the coronavirus pandemic, this perception has evolved, and a growing number of businesses of all sizes — from startups to enterprises — now believe that cloud phone systems are essential. What is the reason for this mindset shift? It’s all about flexibility. We have entered the Era of Uncertainty, which means that the ability to adapt is arguably a business’s most vital core competence and competitive advantage. Cloud phone systems drive flexibility on several levels, including: Capacity Flexibility: With

Read More »
new exceptional
Neil Matson

Would You Rather Live in The New Normal or The New Exceptional?

We’ve all heard that we are living in “The New Normal.” It’s a term tossed about by the news media and anyone else trying to wrap their heads around how much the world has changed seemingly overnight thanks to the worldwide coronavirus pandemic and, not too long ago, the recession of 2007-2009 – often referred to as “The Great Recession.” The dictionary defines the word normal as “conforming to the standard or the common type; usual; average.” As a business owner, do you want the label of average? Being average doesn’t make much of an impact nor does it drive

Read More »
cybercrime through the internet
Nicky Smith

5 Reasons Cloud Phone Systems Are More Secure Than Landline Phone Systems

Security is a top-of-mind concern these days and for good reason. The costs of a data breach can be significant — and in some cases enormous. For example, the Target breach in 2013 ultimately ended up costing the company a cool $162 million. And who can forget the Epsilon breach back in 2011? The price tag for that incident? Four (cue Dr. Evil voice) BILLION dollars. Of course, most data breaches aren’t as staggeringly expensive as these notorious cases. However, all breaches are costly and can take several weeks, months, or even years to investigate and clean up. And we

Read More »
frustrated on hold
Nicky Smith

Why Customers HATE Having their Call Transferred & What to Do About It

A survey by Consumer Reports found that a whopping 70 percent of customers become highly upset — and some outright hate it — when they hear the following phrase (or a variation): “I need to transfer your call.” – People hate having their call transferred.  What’s behind this dread and loathing? Surely, it can’t be the simple act of transferring a call. After all, customers don’t have to lift a finger, and transfers are instant. There must be something else that infuriates customers. It’s not that customers inherently hate having their call transferred, it’s that they hate what usually happens

Read More »
phone receiver heart
Neil Matson

Make BLF Your New BFF!

In the business world, there too are many acronyms to try to remember them all. The same goes for electronics. But there are a few that will make your workday so much easier. One is “BLF” which stands for Busy Lamp Field on your IP business telephone. While it doesn’t sound very sexy, the BLF indicator just might be your new BFF (Best Friend Forever). The BLF has been around for quite some time but is more useful now than ever on cloud-based phones. On most modern telephones, the BLF is usually a small Light Emitting Diode (LED). Great, another

Read More »

Total Computer Solutions – A Trusted Resource

Carolina Digital Phone endorses and highly recommends Total Computer Solutions as a valuable resource for technical support. We are very happy to have them as a trusted partner. — Nicky Smith, CEO Carolina Digital Phone The analysts and staff at Total Computer Solutions (TCS) are experienced, capable, and care about your organization’s success. They understand that a reliable IT infrastructure can elevate your bottom line and give you a competitive advantage in your industry. Genuine concern for you and your organization paired with their expertise in the use of Microsoft cloud and on-premise solutions makes TCS unique. TCS helps provide

Read More »
voip features
Nicky Smith

Cloud Phone System Feature Spotlight: Music-on-Hold

First things first: we all know that customers don’t like being placed on hold, and some of them downright hate it. But what you may not know is WHY customers find this experience so dreadful. As with many things in life, this reaction has less to do with reality and more to do with perception. It’s All in the Mind Research has revealed that what rankles people so much about waiting on hold isn’t actually waiting: it’s that they have nothing to do, which makes them feel that they’re waiting much longer than they truly are. For example, a customer

Read More »
top 10 list
Nicky Smith

10 Reasons to Why Your Business Should Move to the Cloud

Businesses have been using telephones as a tool since the telephone was invented. While there have been advances in the telephone industry over the years, the basic concept has not changed much for over a hundred years. It wasn’t until well into the 20th century that we began to move away from the analog telephone. Not until the beginning of the 21st century, have we seen a major shakeup to the business phone industry. While the essential function of business telephones has remained the same — connecting people and services over a long distance, the method of sending that information

Read More »
robot operator
Neil Matson

Cloud Phone System Feature Spotlight: Auto Attendant

One of the most important — and also the most loved — features of a cloud-based phone system is Auto-Attendant. Much more than an answering machine, Auto-Attendant is an automated, sophisticated, customizable, and VERY easy-to-use virtual receptionist. Key Benefits Here are some benefits of Auto-Attendant that will make your team wonder how they managed without it: Answer calls with a professional and customized company greeting. You’ll never miss a call again, even during busy times and after hours. Route incoming calls based on business hours, date, date range, or specific caller ID. For example, you can automatically direct calls from

Read More »
crisis and opportunity sign
Neil Matson

5 Secrets of Turning a Crisis into an Opportunity for Success

At the height of World War II, Sir Winston Churchill said, “Never let a good crisis go to waste.” Think about it. On the surface, what possible good could arise from a crisis? The answer is that it gives us an urgency to examine and rethink how things are working and how we can improve. With that in mind, here are five ways companies can learn and benefit from the coronavirus crisis: Embrace and Encourage Working From Home Naturally, some businesses cannot implement a distributed workforce. However, allowing some employees to work at least partially from a home office is

Read More »
arts nc logo
Neil Matson

Helping the Arts Community in North Carolina

Carolina Digital Phone, a locally homegrown business based in Greensboro North Carolina is committed to helping Arts of North Carolina in uniting people and communities to strengthen and celebrate a creative North Carolina. The arts and culture industry, an essential economic driver as well as a vital cultural asset for North Carolina, has been devastated by COVID-19. Along with airlines, restaurants and sports, the arts and cultural sector took the first major financial blow dealt by the coronavirus. In the earliest days of the crisis, nearly all performances and festivals were canceled, and museums shut their doors to comply with

Read More »
hi tech business desktop
Nicky Smith

Why BYOD for VoIP is a Must!

When you’re hosting a party, the acronym that fills your heart with joy is “BYOB,” which stands for “Bring Your Own Beer” (or other preferred adult beverage). But if your company is planning on upgrading to a cloud phone system, there’s a different acronym that is even more worthy of your love: BYOD. BYOD stands for “bring your own device,” and it allows your company to enjoy three massive advantages: 1. If you have pre-existing compatible phones, routers, and POE switches, then you can integrate these into the cloud phone system. This will save you a significant amount of money

Read More »
workplace social distance
Nicky Smith

Is Your Business Hot-Desking? Then You Need a Cloud Phone System

As we emerge from the COVID-19 lockdown, millions of people are preparing to return to the corporate office (and many have already started the migration). However, we are likely to see a significant shift in the workplace landscape: the popularity of hot desking. What is Hot-Desking? Hot desking refers to a layout in which employees don’t have assigned workstations or offices. Instead, when they’re in the corporate environment (as opposed to their home office), they simply sit at any available desk and start working. It’s similar to hotel business centers or shared workspaces like WeWork, Impact Hub, etc. Post-Conavirus Hot-Desking

Read More »
distance learning
Nicky Smith

Study: Most School Districts Failing to Support Students During COVID-19 — and How We Can Help

On the educational landscape, typically students fear getting an “F” on an assignment or test. However, an eye-opening new study reveals that most school districts around the country are not making the grade during the coronavirus pandemic. The study carried out by the Center on Reinventing Public Education (CPRE), looked at the policies of 477 school systems across the U.S. and discovered that only 33% of districts expected teachers to remotely provide instruction, track student engagement, and monitor academic progress for all students. The gap was especially pronounced in economically disadvantaged communities. As the study’s lead researchers soberly concluded: “This

Read More »
evolution phone
Neil Matson

A Brief History of VoIP and Why You Need it Now

Since the beginning of recorded history, communication has been an essential part of everyday life. From individuals to major corporations, hospitals, and schools, being able to share information is critical. But we’ve come a long way since cave drawings, the adaption of the modern alphabet, and smoke signals. A communications revolution began with the invention of the telegraph in the 1840s and the telephone around 1876. It wasn’t until well into the 20th century that we began to move away from the analog telephone. With the creation of ARPANET in 1969 and the internet in the 1970s, a new communications

Read More »
reopen business sign
Nicky Smith

Do This Before You Reopen Your Business

As businesses worldwide begin coming out of their coronavirus induced hibernation, the world is a very different place. Having a plan for reopening your business is imperative. Also critical is having a plan to communicate with your customers what to expect. Even before they walk in your door, your customers are faced with a laundry list of do’s and don’ts. They must be made aware of any services you may have (temporarily) modified or discontinued as well as precautions you are taking and procedures they must adhere to. It’s not enough to make sure your business has taken the necessary

Read More »
dog phone funny
Nicky Smith

The #1 Mistake Businesses Make When Buying a Cloud Phone System

Learning from our own mistakes is smart. But learning from the mistakes of others is wise — and also a heck of a lot less painful, tragic, awful…you get the picture. If your business has decided to switch from your conventional landline phone system to a cloud phone system, here is the biggest and costliest mistake that others have made, but that you can wisely avoid: underestimating the importance of OUTSTANDING SERVICE. Factors like features, functionality, scalability, and price are vital considerations and must not be ignored. But without a doubt, service is going to determine more than anything else

Read More »
cloud computing
Neil Matson

What NOT to do When You Move to the Cloud

Cloud migrations have been increasing rapidly in the wake of the COVID-19 pandemic. Recently, companies have been moving more data, services, and applications to the cloud as a means to become more streamlined and productive. Businesses migrating information to the cloud is not a new trend. The move toward cloud adoption, however, has been picking up steam during the worldwide lockdown with some interesting results: A major shift to remote working Reduction in capital investment Innovative business models adapting to a major shift in consumer habits Welcome to the Cloud Worldwide demand for cloud services is swelling as more people

Read More »
computer phone connected
Nicky Smith

Take a Good Look at Your Remote Work Infrastructure or You’ll Be Sorry

Many municipalities were caught off-guard when the COVID-19 pandemic required them to make a swift change to remote work. Businesses at all levels, but particularly in local government, were forced to address a host of concerns from a shortage of secure infrastructure and increased risks of cyber-attacks to untrained staff managing critical information without the help of their IT team. Let’s take a look: Infrastructure Without pre-planning for a teleworking-friendly structure, many offices were ill-prepared for the stay-at-home orders at the outset of the pandemic. Lacking reliable communication and collaboration tools like VoIP or a committed hosting platform, many didn’t

Read More »
video meeting no pants
Nicky Smith

5 Things Leaders Never Do In A Video Meeting

Now that it has been a few months since the COVID-19 pandemic forced many of us to change our daily routines, it’s time for a refresher course in video conferencing etiquette. If sweatpants have become your new office attire, and your daily commute has moved to a stroll from the bedroom to the kitchen to the sofa, you don’t want to let your guard down. Even though we may have become accustomed to working from home that doesn’t give us a pass from looking presentable for the onslaught of web meetings we still must attend on a weekly and often

Read More »
blm greensboro strong
Neil Matson

Greensboro Strong – Support Local Businesses

Carolina Digital Phone is proud to be a locally owned Greensboro NC business. We share in the struggles of our neighbors, friends, family, and community as a whole. While we welcome peaceful protesters working towards a change, we will never welcome violence and hatred. Randomly attacking local businesses that are already struggling to stay afloat only causes more injustice. We are posting these images to show support for our hometown businesses and the community affected by a few random acts of destruction and looting during otherwise peaceful protests for change. These businesses are not just our customers. They are our

Read More »
future proof
Nicky Smith

How to Future-Proof Your Business

The global demand for cloud-based communication has been increasing at a rapid pace recently. It is estimated that the global cloud PBX market will grow at a compound annual growth rate of nearly 13%, reaching a value of 6.36 billion dollars by 2027. If you don’t switch to cloud communications, your competition will have an advantage. Many organizations have either already switched or are beginning the move to cloud technology. The benefits of switching your business to cloud include increased flexibility, improved performance, and lower cost. Nevertheless, there are still businesses that have not taken the final step to convert

Read More »
we're open
Neil Matson

Charting a Course to Safely Restart the North Carolina Economy

With signs that the worst of the coronavirus pandemic may finally be receding into our rearview mirror, it’s time to focus our attention on restarting North Carolina’s economy. But where do we start on the roadmap to recovery? Certainly, we don’t want to do anything to fuel the second wave of potentially more severe infections or mortality. However, we need to recognize the catastrophic economic hardship inflicted on businesses and workers. A slow road into a recession is one thing. It’s different to go from a record low unemployment rate to slamming on the brakes and losing 36 million jobs

Read More »
dice with digital options
Nicky Smith

Is Your Business Delivering the 3 R’s of HIGHLY PROFITABLE Phone-Based Customer Support?

We all know that in recent years, an increasing number of customers — especially millennials — want text-based customers support, such as live web chat, email, mobile SMS, and online knowledge portals. Long Live the Phone However, this doesn’t mean that customers are anti-phone. On the contrary, research by customer feedback platform company Usabilla found that 55 percent of customers prefer speaking to a live agent or representative because doing so is faster, easier, and ultimately more beneficial; particularly if they have a complex challenge to solve or detailed questions to ask. What’s more, a survey by CRM system leader

Read More »
woman working in kitchen
Nicky Smith

Is the Kitchen Table the New Work Cubicle?

Will your morning commute from home to the office be forever replaced with a bleary-eyed stroll from the bedroom to the kitchen in your fuzzy slippers? Maybe — the COVID-19 pandemic has forced businesses to rethink how to manage their employees and remain productive, and a physical office setting isn’t a necessity anymore.   Notable employers like Twitter and Facebook are giving notice to workers that they will be able to work from home permanently. Others, like Barclays and Nationwide have announced intentions to reduce their office space. “We’ve been investing in our technological capabilities for years, and those investments really

Read More »
businessman phone coins stacked
Nicky Smith

5 Reasons Why a Cloud Phone System is FAR BETTER than a Landline+Smartphone for Your Remote Workers

Regardless of the size of your business, there’s a very good chance that you either have some staff working from home right now, or you’ll have some staff working from home in the near future (if not exclusively, then partially). This has nothing to do with social distancing, and everything to do with the fact that remote working is generally cheaper for employers and generally preferred by employees. Plus it’s good for the environment. However, if you think that a conventional landline+smartphone is sufficient for your remote workers, then think again! Here are 5 reasons why a cloud phone system

Read More »
business opening up
Nicky Smith

How COVID-19 Makes Small Businesses Better

Is your company ready for not just survival but growth as we enter the “new normal” after COVID-19? Withstanding the weeks of change and uncertainty have given businesses some challenges, to say the least. But as multiple states reopen in phases, there are some promising lessons we can learn. It would be quite a stretch to suggest there is a “silver lining” in a pandemic. There will, however, be innovative, and newly discovered ways to bounce back from this event. Many businesses can exceed their recovery expectations and emerge stronger. Moving ahead, we will know how to be prepared for

Read More »
cloud blurred background
Nicky Smith

Still Unsure About Switching to a Cloud Telephone System? Read This Now!

If you are a business owner or executive, then obviously you want to find ways to save money — especially these days with so much uncertainty about the future. Switching from a landline telephone system to a cloud telephone system will save your business anywhere from around 20%-50% per year (and possibly more). Plus, your staff — regardless of whether they are in a home office or workplace location — will have access to a full range of enterprise-grade calling features like voicemail-to-email and auto attendant that will help them be more productive and efficient. On top of this, your

Read More »
closeup smartphone
Neil Matson

10 Great Things You May Not Know About Our Softphone App

There is growing — but cautious — optimism that the very worst of the coronavirus pandemic is behind us, and we can start looking forward to a summer filled with fishing, golf, barbecues with family and friends, and other things that make life worth living. And speaking of inspiring news, here are 10 great things that you may not know about our softphone app: It is offered FREE to all of our valued customers. There is no additional charge of any kind. It is available for iOS and Android devices (smartphones and tablets). It installs quickly, and the streamlined clutter-free

Read More »
thermal scan
Nicky Smith

You Must Have Thermal Analytics For Your Business To survive

As the world advances toward reopening from the COVID-19 pandemic, your business needs to be prepared. Carolina Digital Phones has solutions to your communication needs through our dependable, affordable Voice over Internet Protocol (VoIP) telephone services. Our partners at AT&T IoT (Internet of Things) are preparing integrated solutions for businesses with public spaces in need of real-time monitoring of body temperature through Thermal Analytics. In the new economy, being able to monitor a large number of people without bringing your company to a halt will ensure your business or institution runs smoothly without major bottlenecks or delays. Being able to

Read More »
work at home with dog
Nicky Smith

The Time for Action is Now: A Wake-Up Call for Business

This week, Twitter announced that many of their employees will be allowed to work from home not just for the duration of the coronavirus pandemic shutdown, but forever. Other companies are grappling with when to reopen their physical offices and, how many of their employees to allow to work remotely. Barclays and JPMorgan Chase & Co may not bring all employees back at the same time. Austin, Texas-based Dell Computers says that more than 50% of their more than 160,000 employees may never return to the office. The decision by Twitter and other employers signals a growing shift in attitude

Read More »
growth chart
Neil Matson

If Your Business Isn’t Working Remotely, You’re Doing It Wrong

In recent years, remote working has become increasingly popular among both small businesses and large enterprises. Yet, some managers and business owners have been reluctant to implement remote working (or hybrid remote working which is a mix of home-office/in-office), because they don’t see the advantages and mistakenly see the move as a downgrade. However, research has revealed that the opposite is true: remote working, when it is structured, deployed, supported, and managed properly, delivers significant benefits: These benefits include: Reduced costs and more profitability: Businesses save an average of $22,000 per year in overhead costs for each full-time remote worker.

Read More »
number 1 stamp
Neil Matson

Why Carolina Digital Phone is the Best at What We Do

With roots going back to the late 1980’s, Carolina Digital has been a proud North Carolina Based company providing unparalleled customer service to customers big and small. Nicky Smith, our company’s founder and CEO, has always been very philanthropic and pro-North Carolina business. Our vast knowledge of the Voice over Internet Protocol (VoIP) industry sets us apart from the competition. Other companies may venture into the VoIP world with little or no experience or poor infrastructure to support their service. At Carolina Digital Phone, VoIP is all we do. We have an extensive understanding of how the technology works, as

Read More »
doctor video call
Nicky Smith

Five Facts to Learn from Telehealth Early Adopters

Medical institutions and professionals are constantly looking for ways of evolving and being able to give the best possible healthcare and treatment to patients. The need for more readily accessible healthcare is growing. One in five adults in the United States is believed to live with some sort of mental illness or mental health problem. For three years running, life expectancy has dropped in the US, which only serves to highlight the need for greater access to behavioral care and treatment in day to day life. Telehealth is one of the greatest tools available to behavioral healthcare providers when it

Read More »
first bank thank you
Nicky Smith

Why my Local Community Bank is the best!

When the going gets tough, local businesses get going As a longtime business owner in the Triad, I have always been a big supporter of backing local companies and following the principle of “give where you live.” But as we all know, relationships are a two-way street. And right now, as we grapple with this unprecedented crisis caused by COVID-19, I am seeing local businesses step up and give back to their customers in ways that are both practical, and inspirational. As the saying goes: In bad times, you find out who your real friends are. Since the beginning of

Read More »
video conference
Nicky Smith

Video Conference Security is More Important Than Ever

In today’s current climate, video conference security has become more important than ever before. More people are remote working in light of the coronavirus lockdown. Getting used to remote working isn’t easy. You need to get your routine figured out and you need to get used to the different tools you will be using while working from home. It’s a big shift! And, this is represented effectively when it comes to the different statistics out there in regards to collaboration tools and the usage of online video context. Let’s take a look at the case of Zoom… We only need

Read More »
VPN, Personal Online Security, Virtual Private Network
Nicky Smith

7 Tips to Increase at-Home Virtual Private Network (VPN) Speed

A virtual private network (VPN) encrypts traffic between a device (e.g. computer, laptop, tablet, or smartphone) and a network. Since hackers don’t have the encryption key, they can’t snoop and steal data. That’s the good news. The bad news is that because millions of people are working from home right now due to the coronavirus pandemic, VPNs are getting overloaded with traffic. Reports show that the global use of some VPNs has increased by 165 percent since March 11. This is causing some remote workers to experience sluggish data connectivity speeds, which is making it frustrating (and sometimes impossible) to

Read More »
crowded office
Nicky Smith

The Remote Working Era has Arrived. Is Your Business Ready?

While we aren’t out of the woods yet, there are some glimmers of hope that we may have past the peak of the coronavirus pandemic. However, once the recovery takes root and starts to gain momentum, some things aren’t going to go back to the way they were. And one of the most significant shifts is going to be around the concept of remote working. That Was Then… Before the coronavirus pandemic, remote working was already surging in popularity. Here are some of the statistics (all of which were compiled prior to the crisis): 55% of workers now telecommute full-time.

Read More »
start 2020
Nicky Smith

Local Economy Reboot 2.0

As COVID-19 continues to sweep across the United States, government bodies, commercial organizations and individuals are already looking forward to how we’ll build a new future. The impact of COVID-19 may be unprecedented in living memory, but the compassionate and courageous response is nothing new. Like everyone, my outlook has been changed by COVID-19. As we’ve seen the speed at which a previously unknown threat can affect our country, it’s natural to feel shocked and wary. Now that we find ourselves reaching the peak of the outbreak, however, these initial emotions have given way to altogether more positive ones: optimism,

Read More »
economic recovery
Nicky Smith

There is good news. You just need to look for it.

Most of us have more time on our hands than ever before. We’re locked down in our homes, with nothing to do. We’re probably reading the news more than we ever have been, actively searching for updates on the coronavirus and information on how many people have died and when we will be able to resume to normal life again. It can be easy to become wrapped up in all of the doom and gloom that is on the television and the internet. However, there are plenty of great news stories out there at the moment; you simply need to

Read More »
wave american flag fireworks
Nicky Smith

COVID-19 Crisis: 3 Reasons Why America Will Triumph

The look on people’s faces is asking the same thing: How could this happen so rapidly? In just a few weeks, we have gone from being advised to wash our hands properly — which, frankly, is something that we should always be doing regardless — to being ordered to stay in our homes for all but the most vital activities, like buying essential groceries or going to the drug store. True, our nation has faced larger catastrophes before. But we have never experienced so much remarkable change in such a small period of time. This isn’t merely dizzying. It’s staggering.

Read More »
queen england
Nicky Smith

Positive News Stories You May Have Missed During The Coronavirus Outbreak

In a rare move – one that has only been done four times for the monarch – the Queen delivered a speech to the country amid the Coronavirus pandemic. Speaking from Windsor Castle in a pre-recorded message where only one camera person wearing protective clothing was present, the Queen rallied the country saying we will ‘succeed’ in overcoming Covid-19 and thanked NHS staff and key workers for their tireless sacrifice. One of the most stirring comments was one of hope from the 93-year-old Queen: ‘We should take comfort that while we may have more still to endure, better days will

Read More »
zoom staff meeting
Nicky Smith

Cloud-based Phone and Zoom

Working from home has quickly become the new normal for many people. Remote working has been an effective way for people to continue to run their businesses, even in these uncertain times. It’s been a great time to discover new ways of working and new tools, allowing everyone to stay connected and keep business running as usual, for now at least. One of the most popular applications right now is Zoom.us – an app that’s being used to conduct video meetings all over the world, and even political business in some countries! Video conferencing helps to keep meetings going, as

Read More »
working from home desk
Nicky Smith

COVID-19 Reveals the Benefits of Remote Work Solutions

Since it first emerged in China last year, the coronavirus has spread rapidly across the globe. To slow the spread of this disease, many U.S. states and municipal governments have either ordered or recommended that individuals stay home as much as possible and avoid contact with others. This has interrupted work for many businesses, who are now looking for remote work solutions. But this isn’t the only situation when telework solutions can benefit your company, and recent events have highlighted the many advantages of being a remote teleworker or offering this opportunity to your employees. 3 Major Advantages of Remote Work Solutions 1. Improved

Read More »
america comeback covid
Nicky Smith

America 2.0 – When The Global Pandemic Is Over

Right now, we are living in uncertain times resulting from a global pandemic. There is fear and even panic resulting from this virus and the resulting aftermath. Many are sick, some have died, many more are at risk, food and savings are scarce for some people, some have lost their jobs or at least their income, and schools are shut down. No one is unaffected by the turmoil. While we are struggling through the changes and adjustments needed to fight this virus, we may have difficulty seeing an end. We may be longing to go back to a time before

Read More »
Nicky Smith

10 Reasons NOT to Choose Google Voice for Your Business

Now that it is integrated with G Suite, there is a lot of buzz these days about using Google Voice as a business telecommunications solution. Unfortunately, some businesses that have headed in that direction have found the experience frustrating, costly and regrettable. Here are 10 key reasons why: 1. No Business Caller ID Every business knows that caller ID is an absolute must have feature. In fact, it shouldn’t even be called a “feature” at all. It’s a basic staple that simply can’t not be an option. This is not 1992 anymore. There are three major problems with Google Voice

Read More »


Over 20 Years Of Service
Our Customers Love Us!