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Blogs, Insights, and Announcements from Carolina Digital Phone

non profit heart
Nicky Smith

5 Reasons Why Nonprofit Organizations are Switching to a Cloud Telephone System

Ask anyone who works in (or volunteers for) a non-profit organization (NPO) what they need more than anything else to fulfill their life-changing — and in some cases, life-saving — mandate, and they’ll basically give you the same answer in a variety of ways: THEY NEED MORE TECHNOLOGY RESOURCES. NPOs: Not Just Important — but Essential The notion that nonprofit organizations don’t need the same advanced tools as private businesses is simply not true. In fact, it’s arguable that nonprofit organizations need technology resources even more urgently, because so many people in the community are counting on them each day.

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free coffee
Nicky Smith

How a Hosted Cloud Phone System Makes an Unlimited Vacation Policy Work

Sometimes on the business landscape, there are ideas that at first thought — and often second and third thought as well — seem like impractical fantasies instead of viable strategies. No, we’re not talking about providing free coffee or ultra-fast wifi — which according to some employees should be enshrined in the Constitution. We’re talking about unlimited vacation policies. In theory, an unlimited vacation policy isn’t truly unlimited; kind of like an all-you-can-eat buffet really isn’t all-you-can-eat (at some point, diminishing marginal returns kick in and one more scoop of mac and cheese could lead to a 911 call). Basically, an

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google voice
Nicky Smith

Google Voice for Business? Sometimes, Google Isn’t Your Friend

We’re all familiar with the phrase “Google is your friend.” It’s what we say when someone has a question that could easily be answered by a quick Google search — everything from up-to-the-second baseball scores, to Tom Keen’s real job on “The Blacklist” (BTW he’s a covert operative). However, sometimes Google isn’t much of a friend. And for proof, all you need to do is ask businesses that have tried — and failed — to use Google Voice as their VoIP business phone system solution. What is Google Voice? Google Voice is Google’s cloud-based telephony platform that provides call forwarding,

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american usa flag
Nicky Smith

Message from the CEO: Happy Birthday, America!

Birthdays are associated with parties, cakes, and gifts. But at the heart of every birthday celebration — small or big — is an expression of something very powerful and special: gratitude. That’s because we aren’t just saying “happy birthday” to a family member, neighbor, friend or colleague. More importantly, we’re also saying THANK YOU for being a part of our lives. Well, today on behalf of the Carolina Digital Phone team — including our family members who support us each day — I’d like to take this opportunity to say HAPPY BIRTHDAY and THANK YOU to the United States of

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fake news
Nicky Smith

Fake News: What Conventional Phone Companies & Carriers Don’t Want You to Know About Hosted Cloud

Regardless of what side of the political spectrum you fall — or maybe you think the best political party is no party at all — we can all agree that if there’s one thing we should learn from what’s happening in Washington, D.C., it’s that you can’t trust everything you hear or read. Of course, “fake news” isn’t a new idea. It’s been around for decades (or make that centuries). And it’s certainly not limited to politicians, commentators, and talking heads. Some businesses have made plenty of money generating fake news. Take for example the myths, half-truths and outright lies

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hosted voip phone systems people jumping in the air
Nicky Smith

Why Your IT Staff Will Jump for Joy When You Switch to Hosted Cloud

As a breed, IT professionals tend not to be the most emotional folks on the business landscape — and that’s a good thing. A calm, cool and detached perspective is essential for accurate analysis. After all, we want an evaluation of the current state of the network defense system or a forecast of future bandwidth needs to be backed by data and best practices, not by cheers and a marching band. However, there are times when IT professionals can’t help themselves and jump for joy — and maybe even shed tears of happiness. No, we aren’t talking about when end

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the grass isn't always greener
Nicky Smith

4 Questions You MUST Ask Before Switching Your Current Hosted Telecommunication Provider

Many times in our professional and personal lives, we believe that the “grass is greener on the other side” — only to discover after making a change, that the grass isn’t greener at all. In fact, sometimes it’s not even grass, but the painted carpet stuff that they use in some sports stadiums. The reason we bring this up, is because some schools, businesses, and government agencies that are quite happy with their reliable and affordable hosted telecommunications provider, get seduced by a competitor that promises all kinds of benefits and extras — and for an “amazing low, low price.”

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Internet Speed Test

There are hundreds of different speed tests you can find on the internet if you search. I have set up one that looks to be very accurate and offers a number of geographic sites to test from. It is managed by ookla.com. Ookla is the global leader in internet testing, data, and analysis. Speedtest, the company’s flagship product, is the most accurate way to measure internet performance and network diagnostics. Use this one first http://digitalphone.speedtestcustom.com/ when testing. You can then copy the results and send the unique URL with the test to others that might be trying to help you diagnose your

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hold button
Nicky Smith

Cloud Phone System Best Practices for Music On Hold

Cloud phone system features, most of the spotlight shines on things that end users fall in love with, and can’t imagine working without (or how they managed before). We’re talking about features like voicemail-to-email, live call forwarding, automatic call distribution, and so on. However, there’s another member of the cloud phone system feature All Star team that sometimes gets overlooked, even though it’s a game-changer compared to what existed before: music on hold. Below are 3 best practices to help businesses exploit this opportunity, and transform placing callers on hold from a risk into an advantage: 1. Choose Soothing Music

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laundry detergent
Nicky Smith

3 Reasons Why a Business VoIP Phone System is FAR Superior to Video Conferencing Apps

New video conferencing apps (and often with perky laundry detergent-like names) seem to be popping up all the time. And while these apps offer some nice features, they are categorically not on the same level as an enterprise-grade business VoIP phone system. Here are the key reasons why in the showdown between a business VoIP phone system and video conferencing apps, it’s VoIP for the win every time: 1. Better Quality Video conferencing apps are notorious for choppy audio and lag. To be fair, this isn’t (usually) due to defects in the apps themselves. Rather, it’s that businesses don’t have

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ultatel
Nicky Smith

The Market Value of VoIP Predicted to Skyrocket; ULTATEL Advises Businesses, Analyzes Trends

(24th May 2018) The researchers have claimed that the VoIP market will shoot up with a forecasted value of $206.9 billion and 350.6 million users by the year 2022. According to a report, the market of VoIP is expected to touch the sky with a value of $140.87 billion by the year 2022, but according to a second market report, the potential for reaching the sky will become greater as the predicted value according to this report is $205.9 billion. This forecasted growth shows that the subscriber-based service is about to grow a long way since 2013. The CEO of

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cloud telephone systems for seasonal businesses
Nicky Smith

‘Tis the (Other) Season: Why a Cloud Telephone System is Perfect for Seasonal Businesses

While all businesses have cyclical ebbs and flows, seasonal businesses such as those in the tourism, hospitality, landscaping, gardening, home improvement, and recreation industries have lofty peaks — and deep valleys. Indeed, for many seasonal businesses, 70% or more of their annual revenue rolls in during the spring and summer months. If they miss this window of opportunity, they’ll head into a long, painful winter filled with belt-tightening, deep budget cuts and layoffs, and in more severe cases, a sell-off or shut down. To exploit their revenue potential, seasonal businesses typically go on a hiring blitz and onboard anywhere from

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1987
Nicky Smith

VoIP Phone System Advanced Features: This Ain’t Your Parents (or your Grandparent’s) Caller ID

The year was 1987. An odd cartoon called The Simpsons made its debut. The average cost of a new house was $92,000. The Ford Escort was the #1 selling car. Millions of moviegoers flocked to see Lethal Weapon, Robocop and Dirty Dancing (“nobody puts baby in a corner”). Baggy dresses were all the rage for women, while a disturbing number of men donned suspender pants. And one more thing happened in 1987 that is more monumental than all of the above: a new telephone feature dubbed Caller ID arrived on the mainstream, and has been with us ever since.  However,

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qy research group
Nicky Smith

QY Research Group is adding Business VoIP Market Research Report their Database

(SATPRNEWS, May 16th, 2018) To improve source-to-contract cycle performance in the Worldwide business VoIP market, the report provides actionable insight. It helps sourcing professionals develop better category strategies, understand supplier, enhance savings, market challenges, and best practices implementation. This report provides an in-depth research about the condition of global business VoIP projects and market and an overview of its overall growth in the market. It also provides the important elements of the market and across extremely important global regions in detail. A number of primary and secondary data has been carried out, just to collect data for concluding this specific

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cloud telephone system quality assurance
Nicky Smith

How We Ensure Cloud Telephone System Quality

At Carolina Digital Phone, we’re proud and proven cloud phone system solution specialists. And that means “one-and-done” customer relationships don’t fit with our business plan. For us to succeed and grow — which we’ve been doing for nearly 20 years — we need our customers to succeed. It’s not an option for them, and it’s not an option for us. And one of the ways that we ensure that our customers get full value from their cloud telephone system is by implementing a comprehensive quality assurance (QA) framework. Here are some of the best practices that drive our QA approach

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Don't DIY a Business VoIP Phone System
Nicky Smith

Thinking of a “DIY” VoIP Phone System for Your Business? Think Again!

The strongest and most successful businesses aren’t those that out-spend their competitors. Rather, they out-smart them by knowing when taking a do-it-yourself (DIY) approach makes strategic and financial sense — and when it’s a really bad idea. What does this have to do with cloud phone systems? It’s this: there are some mass market cloud phone system vendors in the marketplace that want businesses to think that a DIY cloud business phone system is easy, smart and cost-effective. However, if you ask an overwhelming number of businesses that have been misled by this hype, you’ll discover that the experience is

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acme
Nicky Smith

The Key Benefits of a VoIP Phone System Auto Attendant

Cloud phone systems offer many enterprise-grade calling features such as voicemail-to-email, video conferencing, live call forwarding, direct-inward-dial, and the list goes on. However, the one that most businesses instantly fall in love with — and wonder how they managed without — is auto attendant. Here are the key benefits: 1. Full Customization An auto attendant is more than just an answering machine. It’s a functional and customizable 24/7 digital receptionist that lets callers quickly connect with the right individual or team, instead of having to go through a live operator or run the risk of getting “bounced around” because someone

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cloud telephone systems drive sales results
Nicky Smith

5 Reasons Why Sales Professionals LOVE Cloud Telephone Systems

It doesn’t matter whether a business sells professional services, cool gadgets, delicious meals or anything else: while all employees have an important role to play, the fact is — and always will be — that the gateway to organizational success is sales. Indeed, without sufficient revenues, businesses cannot achieve their objectives or targets. And while sales numbers typically rise and fall due to cycles and other marketplace variables, a sustained drop in revenue inevitably — and terrifyingly — leads to layoffs, scale-backs, and in extreme cases, bankruptcies and shut downs. Given the importance of sales, it makes sense that successful

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GL Communications announces the new Voice Recorder Emulator for VoIP Air Traffic Control

(GL Communications Inc. 3rd May 2018) The GL Communications Inc. announced today its new ED-137 Voice Recorder Emulator software also known as MAPS ED-137 Recorder Emulator. The CEO of the company Mr. Vijay Kulkarni said, “Air traffic control centers need to provide continuous ground/air and ground/ground voice communication recordings along with replay, flight release data, air traffic incident, audits, chronology, training, and statistics. The new ED-137/4B shows inter-operability standards for the advance generation VoIP Air Traffic Recorder. The advance generation recorders are designed for all local and international control towers to simplify the recording, playback of voice communications, archiving. He also

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voip phone systems for financial advisory firms
Nicky Smith

Why Financial Advisory Firms are Switching to a Business Cloud Phone System

In an article for the New York Times, Craig Pfeiffer, CEO of the association representing the investment advisory solutions industry noted that: “the financial advice profession is under pressure to continue to move aggressively from a sales- and product-driven focus to a more comprehensive, advice-driven model delivering a personalized, streamlined experience to investors similar to what is happening in other industries.” As with disruptive shifts in any field — such as legal or healthcare — some financial advisory firms are successfully navigating this new client-centric landscape, while others are struggling. And it’s not surprising that many firms that see the

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Business Continuity

Is Your Business Expecting the Unexpected? While email and chat are increasingly becoming preferred communication channels, many of today’s customers insist on being able to pick up the phone and get in touch with a business — whether it’s to ask questions about a potential product or service, get support for a prior purchase, or for any other reason. But what happens in the event of a power outage caused by a disaster, or even a shorter — but certainly noticeable — brownout resulting from the country’s aging and over-burdened utility infrastructure? Well, if you have a conventional phone system

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cloud telephone systems make your small business look big cat shadow lion
Nicky Smith

4 Ways that a Cloud Telephone System Makes Your Small Business Look BIG

Being at the helm of a large multinational enterprise has its perks, like incentive stock options, zipping around in a corporate jet, and team building getaways to an executive dude ranch (we’re not kidding). Yet with this being said, it’s also a great time to run a small business; especially since they account for a whopping 99.7% of all businesses in the U.S., and have provided two-thirds of all new jobs since the 1970s. So yes, big businesses get featured on magazine covers, but small business are — and always will be — the economic engine of the nation. However,

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tom cruise mission impossible
Nicky Smith

How to Get Your Boss to Switch to a Cloud Telephone System

It’s not quite Mission: Impossible and you’re not expected to use your computer while dangling in mid air or wear scanner contact lenses. However, you know from experience that convincing The Powers That Be in your business to invest in a new solution can be a challenge — or a struggle. To be fair, it’s (probably) not that your boss delights in saying no, or enjoys borrowing a phrase from the universal parents playbook: “we’ll look into it at a later date.” It’s a lot more pragmatic and down to earth than that. Simply put, smart bosses — which are

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net neutrality and voip
Nicky Smith

VoIP and Net Neutrality: Recent report on Net Neutrality rule and Americans’ Stance

The new repeal order published on January 5, 2018, to cancel December 14, 2017’s Net Neutrality Protection rules has clauses that can affect various businesses including VoIP industry. Federal Communications Commission of America (FCC) is responsible for monitoring communications on an international and national level by imposing laws for wire radio, television, cable, and satellite. The 50 states of America, U.S. territories and the District of Columbia comes under this monitoring. Whereas, VoIP technology is advancing to surpass regular phone calls and make quality communications. On February 26, 2015, FCC published a new code of practice for the equal and

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cloud telephone systems for hospitals
Nicky Smith

5 Reasons Why Hospitals are Switching to a Cloud Telephone System

As noted by HealthcareDIVE, today’s hospitals are under relentless pressure to find efficiencies that reduce operational costs but without compromising patient care standards. In simpler terms: they need to do more with less. And that’s why hospitals across the country have made the switch to a cloud telephone system.  Here are 5 key reasons why a cloud telephone system helps hospitals do more with less: Substantial Year-Over-Year Cost Savings With a cloud telephone system, hospitals eliminate the need to purchase, support, and maintain costly PRIs, bonded T1s, or other trunk lines that are required to connect their on-premises private branch

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milennials cloud telephone system
Nicky Smith

How a Cloud Telephone System Helps Your Organization Recruit & Retain Millennials

Millennials — the people born from around the early 1980s to the late 1990s — now comprise the largest segment of the U.S. workforce. And by 2019, they’ll be the biggest adult population overall, surpassing Boomers and Generation Xers. Given this seismic demographic shift, it’s not surprising that businesses across all industries — from small startups to large enterprises — are aggressively trying to recruit and retain the millennials they need to drive today’s success, and lead tomorrow’s growth. If your organization is vying to onboard talented and high-potential millennials, then you’re well aware that competition is ferocious. But what

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advanyages and disadvantages of voip
Nicky Smith

Possible Effects of Using VoIP in your Business

Though VoIP technology is the talk of the town in the business world and it is been a decade since this technology took its baby steps still many entrepreneurs think twice before incorporating in it their business. To clear away the confusion, here is a sorted list of possible negative and positive effects VoIP can do to your business, collected through various testimonials and experiences of companies. The one positive effect of VoIP that can’t be ignored is the considerable reduction in cables and wires. Hence cloud-based connections cause fewer maintenance expenditures and stress for installing wires appropriately. Services from

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Federal Communications Commission (FCC) and VoIP Service

FCC and its years of stance for VoIP services and VoIP service providers in the United States of America. FCC has been involved in controlling and monitoring various VoIP services and as well as VoIP service providers from years in order to assure secure and authentic communication for the people of America. Federal Communications Commission of America (FCC) is responsible for controlling international and national communications by imposing laws for wire radio, television, cable, and satellite. This implies not just in all 50 states of America but also in U.S. territories and the District of Columbia. It is an independent

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extreme nonprofit makeover
Nicky Smith

14th Annual Extreme Nonprofit Makeover Announces Recipient in Greensboro, NC

GREENSBORO, NC, US, April 3, 2018 — TechTriad, celebrating 20 years as a leading web design firm for small businesses and nonprofits in the Piedmont Triad, has announced that the 15th Annual Extreme Nonprofit Makeover team selected Interactive Resource Center (IRC) as the 2018 Makeover recipient. The project is supported by a grant from The Cemala Foundation, Community Foundation of Greater Greensboro and the foundations that support the Guilford Nonprofit Consortium. Now in the program’s 14th year, the Makeover provides a local 501(c)(3) nonprofit that serves people in Greensboro and the Triad a complete technology makeover – all for free to the nonprofit. The

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caution high fees ahead sign
Nicky Smith

5 Reasons Why a Conventional Premises-Based Phone System is So Expensive

When we analyze a customer’s telecommunications needs and present a customized solution, the first thing we usually hear is: “wow, I had no idea that we could be saving so much!” Of course, there are several reasons why a hosted cloud phone system dramatically reduces telecommunications costs. However, the other side of the coin that we want our customers to understand, is that conventional premises-based phone systems are (and always have been) excessively expensive. Here are the key reasons why: 1. Maintenance Fees Maintenance fees for a conventional premises-based phone system can reach into the thousands of dollars a year.

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voip connectivity on digital devices
Nicky Smith

After The Hype of Years, VoIP Business Is In Demand and There Are Good Reasons to It

Although it initially surfaced in the middle of 90s, Voice over Internet Protocol (VoIP) witnessed its phase of major adoption during 2015. Last year it has been anticipated that the VoIP market across the globe will experience an exponential growth in next 5 years. Certainly, the worldwide financial slump had a lot to do with the slow adoption rate but many people might be thinking about the reasons for the resurgence of VoIP now. Among many other a reason, a major one is the presence of high-speed low-cost broadband internet. The presence of fiber optic, high speed broadband now available

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voip security
Nicky Smith

Cork’s Velona Systems Could Make VoIP A Lot More Secure

Barcelona, 26th March 2018. An Irish startup based in Cork, Velona Systems has made waves at the Mobile World Congress in Barcelona (MWC) by announcing their most advanced security solution for online communication. Velona Systems has claimed it to be as effective against security threats as a vaccine. This security system is based on session initiated protocols or SIP. Its inventors have claimed that they are the first to introduce a product based on SIP and focused on threat for any Voice over Internet Protocol (VoIP) system. In case you have been thinking why does it matter so much? Then

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hosted VoIP phone system FAQ
Nicky Smith

Hosted Cloud Phone System Frequently Asked Questions (FAQs)

If your organization is thinking of switching to a hosted cloud phone system, then you certainly have a list of questions that our team will be delighted to answer. However, to give you the information you need even faster, we’ve put together a list of Frequently Asked Questions that we’ve received over the years. Ideally, the following will answer some of your questions, and our team will do the rest! Question: What is the number one reason that organizations switch to a hosted cloud phone system? Answer: Every organization is unique, and has specific need priorities, objectives, risks and opportunities.

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Hosted Business VoIP Phone System for Law Firms
Nicky Smith

3 Reasons Why Law Firms are Switching to a Hosted Business Cloud Phone System

Across the country, an increasing number of law firms — from solo practitioners and smaller partnerships, to large multi-practice areas and multi-site enterprises — are making the switch from a conventional landline phone system, to an advanced and innovative hosted business cloud phone system. And since lawyers as a breed are trained to be highly skeptical — which is a good thing! — it’s not surprising that the reasons that they’re making the switch has nothing to do with marketing hype, and everything to do with pragmatic advantages and benefits. Below are the 3 most important: 1. Dramatically Lower Costs

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voice intelligence ivie
Nicky Smith

Voice Intelligence: VoIP Service Providers’ Next Step

Allen Place, Texas, March 2018, Cytracom Cytracom launched Integrated Voice Intelligence Engine to provide its customers better VoIP solutions. With the increasing demands of the customers to provide them with more thorough analytics and technical reports VoIP providers field from other industries, the VoIP service providers are looking for better ways to satisfy their customers and meet their expectations. VoIP providers are also facing demands to resolve the customer related issues in a quicker and more efficient way. Hence to overcome this pressure many VoIP service providers are in an effort to introduce new tools to handle their system more

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live call monitoring hosted voip phone system
Nicky Smith

What are the Benefits of Live Call Monitoring with a Hosted Cloud Phone System?

If you ask employees why they love their hosted cloud phone system and would sooner call in sick or stage a sit-in before going back to a conventional landline system, they’ll usually focus on features, features and yet more features. Whether they’re using video conferencing to connect face-to-face with colleagues, getting voicemails and faxes delivered to their inbox, creating customized auto-attendant greetings — and the list goes on — the biggest complaint that employees have about a hosted cloud phone system is that they didn’t get one sooner. At the same time, supervisors are also big hosted cloud phone system

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ai technology
Nicky Smith

The Near Future of VoIP industries with Artificial Intelligence (AI)

The VoIP industry took its baby steps in the early 2000s. And since then it is expanding and growing to become a bigger and more competitive market. The predicted growth of this ever developing industry is 9.8 in the subsequent four years. The communication industry witnessed the rapid advances in the VoIP technology within the span of few years and therefore has become the most prominent industry in giving seamless services. In past few months and years, we have seen many collaborations of VoIP companies as the consequence of the increasing demands of the VoIP services by individuals and businesses

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hosted voip mobile productivity
Nicky Smith

5 Ways that a Hosted Cloud Phone System Boosts Mobile Productivity

In the past across most industries and sectors, remote workers were the exception (and we’d all hear them brag at parties about their glorious office-less job). However, these days remote working isn’t just trending, but it’s the norm! 3 Out of 4 Workers Will Be Mobile by 2020  According to research from IDC, the number of mobile workers in the U.S. will grow to a staggering 105.4 million by 2020, at which time approximately 3 out of every 4 employees will work at least part — if not all — of the time away from the office. Given the surge

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enterprise voip phone
Nicky Smith

Enterprise VoIP: The Future of Global Telecommunications

North Carolina, 15th March 2018. Upward trends of innovation in high-tech for the progress of network infrastructure and wireless mobile communication mainly drives the market for VoIP services. Increase in the use of portable devices by the consumers has been a major reason behind the demand for VoIP services. Features such as bundles services and the escalating demand for portable devices is growing throughout the corporate sector, which has resulted in a swift rise in the demand for VoIP services. According to assessments by Siemens, during the year 2018, mobile phones are estimated to be beaten in numbers by IoT

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multisite map
Nicky Smith

10 Reasons Why Hosted Cloud Service is a MUST for Multi-Site Organizations

If your organization has two or more locations — regardless of whether you’re in the B2B, B2C, B2B2C or B2G space — then the smartest thing you can do to your conventional landline phone system is get rid of it ASAP, and switch to a feature-rich cloud-based hosted solution. Here are the 10 key reasons why hosted cloud is a MUST for multi-site organizations, and should be at the top of your strategic to-do list if you want (or need) to dramatically reduce costs, improve communication, enhance customer experience, and ultimately boost the bottom line in both the short and

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boxing
Nicky Smith

Apple Claims Foul In Patent Trial with VoIP-Pal

(AppleInsider), 12th March 2018. The famous Apple vs VoIP-Pal patent trial has further stiffened with the recent claim by Apple that VoIP-Pal unlawfully attempted to influence administrative judges of the trial in an ex parte discussion. While Apple has stressed that it is not accusing the Patent Trial and Appeal Board (PTAB) of wrongdoing, however, this claim goes against the chief judge and cabinet secretary in charge of the US Patent and Trademark Office. This claim by Apple has led the dispute between Apple and VoIP-Pal over patent infringement towards a whole new direction as Apple is pursuing hard to

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voip word concept art
Nicky Smith

The Market for VoIP Services Expected To Witness Exponential Growth by 2025

North Carolina, 12th March 2018. The global market for VoIP services is driven by the contributors of the VoIP industry who have focused intensely on introducing VoIP solutions among both individual and corporate sectors of the consumers. This has resulted in progress in different aspects particularly in cloud-based models and network infrastructures. Open-source and copyrighted platforms are continuously endorsing the inclusion of innovative technologies, which has led consumers to demand for a customized solution in order to minimize the expenditure associated with their communication needs. According to a study by Future Market Insight (FMI), this tremendous progress in the international

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Looking for a Hosted Phone service with Mobile Connectivity?

Hosted Cloud, a business phone system that saves you money and increases productivity and mobility. If you have been lost looking for the perfect cloud-based telephone service that has full unified communications features and works perfectly with your Android or iPhone, look no further. You have found the best cloud-based telephone service available nationwide. With our national footprint, geo-redundant cloud-based service your business will be easier and more effective to manage. We replace your existing and possibly outdated on premise phone equipment with a feature rich cloud-based PBX, which means your desk and smart phones work together and can be

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sbc digital network
Nicky Smith

Insight into Trends, Outlook, and Opportunity for Session Border Controller in VoIP Services Market

North Carolina, 7th March 2018. Session border controller is equipment, which has made possible high-level security and also supported to maintain the quality standards of interactive communication services with the use of a number of different IP networks. A sudden increase in the demand for Voice over Internet Protocol also identified as VoIP services have remained to be a significant element that has driven the exponential growth in the demand of the session border controller in the market of VoIP services across the globe. According to the reports of Coherent Market Insights (CMI), during the last year, approximately 259 million

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office move telecommunications
Nicky Smith

Why Switching to a Virtual PBX System Before Your Office Move is a Smart Idea

Across the country, hundreds of thousands of businesses — from small firms to large enterprises — have upgraded from a costly and limited on-premises PBX phone system (a.k.a. landline system), to an advanced, feature rich and future-proof virtual PBX system (a.k.a. hosted cloud system). If your organization is eager to join the ranks of your counterparts — and your competitors — who are reaping the rewards of a virtual PBX system, then you may be holding off until after a scheduled office move is complete. Here are three reasons why the delay is unnecessary, and even counter-productive: 1. Moving the

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hosted voip phone systems video conference support
Nicky Smith

How Hosted Cloud Phone Systems Optimize Call Management During Vacation Season

As the temperatures outside (finally) start to climb and the days get increasingly longer, organizations are gearing up to face an annual challenge: managing calls during the holidays. While customers usually tolerate hearing a “Thank you for your call, our office is closed today…” message during Federal holidays such as Easter, Memorial Day, Independence Day, Labor Day and Columbus Day, they are much less impressed when they are forced to leave voicemail after voicemail — or stay on hold for excessive amounts of time — because employees are on vacation. Fortunately, this is where a hosted cloud phone system bridges

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Four Signs that Your Business Should Upgrade to a Cloud Phone System

FOUR SIGNS THAT YOUR BUSINESS SHOULD UPGRADE TO A CLOUD PHONE SYSTEM Watch this short 2 minute video to learn more. http://player.vimeo.com/video/36313098 In life, there are signs that alert us to potential trouble — and if we’re attentive and wise, we heed these warnings and avoid bigger problems in the future. For example, our car may be sluggish and sputtering, and pleading with us for a tune up or some preventative maintenance. And our bodies often tell us through various aches and pains that we need to dial things down and take a break — or else a break may

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user getting angry
Nicky Smith

Here’s Why IT Teams Hate In-House PBX+SIP Trunking

Some businesses are led to believe — typically by smooth-talking vendors — that they can reap the rewards of a hosted cloud phone system for a fraction of the cost, merely by purchasing a cheap in-house PBX phone system and adding (relatively) inexpensive SIP lines. However, as we’ve discussed previously this configuration doesn’t add up to a legitimate, feature-rich and enterprise-grade hosted cloud phone system. Instead, it leads to endless configuration obstacles, greater business continuity risks, severely limited feature options and integrations, and one other problem that never goes away: an excessive burden on in-house IT teams. Here’s why: vendors who

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thumbs down
Nicky Smith

Why Your Premise-Based PBX Phone System Could Cost You Customers

The importance of business continuity cannot be underestimated; especially for small and mid-sized businesses. Going “off the grid” for even a few minutes — let alone a few hours or even days — can convince unimpressed customers to head for the exit, and straight to a competitor.  However, often without their consent or awareness, many businesses are at risk of losing both current and future customers — not because of anything that they’re doing wrong, but because they’re saddled with a premise-based PBX phone system.  Here is why: a premise-based PBX phone system essentially connects businesses to the phone company

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break chains
Nicky Smith

Is Your Organization Being Held Back by a Premise-Based PBX Phone System?

A growing number of organizations are saying goodbye to their conventional analog premise-based PBX phone system, and hello to a cost-effective, feature-rich, and future-proofed hosted cloud phone system. Here are the key reasons why they’re saying farewell to their premise-based system — and not looking back: Excessive up-front costs: premise-based PBX systems are expensive to purchase, install and maintain. For many small and mid-sized businesses, the CapEx burden is prohibitive, and for larger organizations it’s unjustifiable. No cost certainty: the cost of operating a premise-based PBX system is based on usage (regular calling along with long-distance costs). As such, it’s

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where to invest
Nicky Smith

In-House PBX+SIP Trunking vs. Hosted Cloud Phone Service: What’s the Smarter Phone System Investment?

When it comes to making wise investments, organizations need to borrow a page from the consumer playbook and “get the most for the least.” This doesn’t necessarily mean getting the cheapest price. It means that organizations need to assess their needs, conduct marketplace research, evaluate potential solutions, and select the one that delivers the most long-term value. However, just like consumers, sometimes organizations can mistakenly head in the other direction: getting the least for the most. And since this unfortunate fact doesn’t come to light until after a purchase decision is made, organizations in this situation are forced to absorb

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cloud fax voip faxing
Nicky Smith

5 Reasons Why Organizations are Using Cloud Faxing

A few decades ago, fax machines roamed freely on the business landscape: and it was good. Actually, it was groundbreaking. The idea of transmitting an exact facsimile of a document to anyone in the world — and within a matter of seconds — was incredible. Indeed, if you build a time machine and head back to circa 1988, you’ll be greeted by an orchestra of screeching fax machines (don’t worry, it’s a screech of joy, not of pain).  Well, here we are about to enter the third decade of the 21st century, and traditional fax machines are few and far

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Telinta and thinQ Collaboration: Enabling VoIP Service Providers with Many Benefits

Springfield, New Jersey, 15th February 2018, Telinta Inc. On 15th February 2018, Telinta Inc. announced its collaboration with thinQ Inc. in Springfield, New Jersey, to provide saving to VoIP Service Providers. VoIP markets over the past few year have increased demands from both the end-users and VoIP service providers plus the hardware and software developers of the VoIP. This has led many small and big companies and enterprises to intertwine together. The joint venture of the many companies has proved to be fruitful for users as well as companies. Going after this productive strategy recently the Telinta Inc. joined hands

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northstate logo
Nicky Smith

NorthState Announces Quarterly Dividend

HIGH POINT, N.C., Feb. 08, 2018 (GLOBE NEWSWIRE) — NorthState, a leading fiber optic network, cloud and IT services provider, announced today that the board of directors of NorthState declared a cash dividend of $1.30 per share on the company’s common stock.  The dividend is payable on March 5, 2018 to stockholders of record on February 20, 2018. About NorthState NorthState (OTC:NORSA) (OTC:NORSB) is a technology company focused on inspiring the Internet-driven lifestyle through high-touch experiences.  Its fiber-delivered, ultrafast Internet and Internet-driven applications enable residential customers and businesses to efficiently and securely take advantage of the Internet.  Through its Technology Solutions business

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arrows pointing at customer
Nicky Smith

4 Ways that a Cloud Phone System Optimizes Customer Experience

In today’s hyper-competitive business landscape, satisfying and impressing customers — both prospective and current — isn’t just important: it’s essential. In fact, a study by Walker Information concluded that by the year 2020, customer experience will be the number one brand differentiator in the minds of customers — surpassing traditional factors such as product and price. In other words, within a couple of years the vast majority of customers in both B2C and B2B spaces will knowingly, willingly, and happily pay more for something from a business than they could from its competitors, provided they feel as though they’re getting

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check engine light
Nicky Smith

4 Signs that Your Business Should Upgrade to a Cloud Phone System

In life, there are signs that alert us to potential trouble — and if we’re attentive and wise, we heed these warnings and avoid bigger problems in the future. For example, our car may be sluggish and sputtering, and pleading with us for a tune up or some preventative maintenance. And our bodies often tell us through various aches and pains that we need to dial things down and take a break — or else a break may be thrust upon us. Now, what does this have to do with telecommunications? It’s this: businesses also receive warning signs that their

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efficiency on board
Nicky Smith

3 Ways that a Cloud Phone System Increases Employee Efficiency

Recently, we highlighted the main reasons why a cloud phone system helps organizations dramatically reduce their telecommunications costs. However, while saving money is always a winning strategy, there are several other reasons why more and more businesses, government agencies and educational institutions are choosing a cloud phone system — and one of the most compelling is that it measurably increases employee efficiency. Here are 3 key ways that a cloud phone system helps organizations get more out of their workforce: Cloud Phone Systems Gets New Hires On-the-Grid Right Away With a conventional landline phone system, it can take weeks for

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google voice
Nicky Smith

Google Voice v5.7: VoIP within the Android App

San Jose, Calif. 26th Jan 2018 In recent times Google Voice 5.7 started the preparation to enable the VoIP directly within the app. Recently the updated version of the Android app discloses that Google Voice is forming the foundation of VoIP services in the Google Voice 5.7. This update reveals that the app as an official feature is finally going to have VoIP abilities. This means you are directly going to avail VoIP services from your smartphone without any extra and interrupted solutions to use VoIP. Google voice provides telephony services such as voicemails, call forwarding and voice text messages

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robocall
Nicky Smith

Canada’s Move head to Combat Robocalls

Ottawa, Canada, 25 January 2018, CRTC On 25 January 2018 in Ottawa, Canadian Radio-television and Telecommunications Commission commonly known as CRTC took measures to reduce caller identification spoofing and to determine the origins of nuisance calls. The Canadian Radio-television and Telecommunications Commission (CRTC) is the governmental organization taking responsibilities of providing Canadians with secure technology and media. It makes sure people coming from all backgrounds whether educational, business or individuals using technology for personal usage, have access to secure connection to the world without comprising on the security. Hence, it ensures technology and internet without scams, spoofs and frauds. In

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voip phone system
Nicky Smith

How We Help Government Organizations and Education Institutions Solve their Key Objectives

While they have different missions and mandates, today’s government organizations and education institutions share key objectives. For example: They face increasing pressure to be more efficient, more cost-effective, more innovative, and essentially “do more with less.” They need to enhance communication among team members, while making it easy and fast for remote users, partners and other stakeholders to connect and collaborate. They must ensure security, compliance, and system-wide continuity at all times. That’s where Carolina Digital Phone’s cloud hosted phone system enters the picture, and ticks all of these mission-critical boxes. Affordable, Scalable, Secure & Easy to Change Unlike conventional

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