Welcome to our blog!

From How-To’s and Tips, to Inspiring Stories and Solution Guides, and more – the Carolina Digital Phone blog has it all!

Don’t forget to subscribe to our Newsletters.

Subscribe:

Blogs, Insights, and Announcements from Carolina Digital Phone

break chains
Nicky Smith

Is Your Organization Being Held Back by a Premise-Based PBX Phone System?

A growing number of organizations are saying goodbye to their conventional analog premise-based PBX phone system, and hello to a cost-effective, feature-rich, and future-proofed hosted cloud phone system. Here are the key reasons why they’re saying farewell to their premise-based system — and not looking back: Excessive up-front costs: premise-based PBX systems are expensive to purchase, install and maintain. For many small and mid-sized businesses, the CapEx burden is prohibitive, and for larger organizations it’s unjustifiable. No cost certainty: the cost of operating a premise-based PBX system is based on usage (regular calling along with long-distance costs). As such, it’s

Read More »
where to invest
Nicky Smith

In-House PBX+SIP Trunking vs. Hosted Cloud Phone Service: What’s the Smarter Phone System Investment?

When it comes to making wise investments, organizations need to borrow a page from the consumer playbook and “get the most for the least.” This doesn’t necessarily mean getting the cheapest price. It means that organizations need to assess their needs, conduct marketplace research, evaluate potential solutions, and select the one that delivers the most long-term value. However, just like consumers, sometimes organizations can mistakenly head in the other direction: getting the least for the most. And since this unfortunate fact doesn’t come to light until after a purchase decision is made, organizations in this situation are forced to absorb

Read More »
cloud fax voip faxing
Nicky Smith

5 Reasons Why Organizations are Using Cloud Faxing

A few decades ago, fax machines roamed freely on the business landscape: and it was good. Actually, it was groundbreaking. The idea of transmitting an exact facsimile of a document to anyone in the world — and within a matter of seconds — was incredible. Indeed, if you build a time machine and head back to circa 1988, you’ll be greeted by an orchestra of screeching fax machines (don’t worry, it’s a screech of joy, not of pain).  Well, here we are about to enter the third decade of the 21st century, and traditional fax machines are few and far

Read More »

Telinta and thinQ Collaboration: Enabling VoIP Service Providers with Many Benefits

Springfield, New Jersey, 15th February 2018, Telinta Inc. On 15th February 2018, Telinta Inc. announced its collaboration with thinQ Inc. in Springfield, New Jersey, to provide saving to VoIP Service Providers. VoIP markets over the past few year have increased demands from both the end-users and VoIP service providers plus the hardware and software developers of the VoIP. This has led many small and big companies and enterprises to intertwine together. The joint venture of the many companies has proved to be fruitful for users as well as companies. Going after this productive strategy recently the Telinta Inc. joined hands

Read More »
northstate logo
Nicky Smith

NorthState Announces Quarterly Dividend

HIGH POINT, N.C., Feb. 08, 2018 (GLOBE NEWSWIRE) — NorthState, a leading fiber optic network, cloud and IT services provider, announced today that the board of directors of NorthState declared a cash dividend of $1.30 per share on the company’s common stock.  The dividend is payable on March 5, 2018 to stockholders of record on February 20, 2018. About NorthState NorthState (OTC:NORSA) (OTC:NORSB) is a technology company focused on inspiring the Internet-driven lifestyle through high-touch experiences.  Its fiber-delivered, ultrafast Internet and Internet-driven applications enable residential customers and businesses to efficiently and securely take advantage of the Internet.  Through its Technology Solutions business

Read More »
arrows pointing at customer
Nicky Smith

4 Ways that a Cloud Phone System Optimizes Customer Experience

In today’s hyper-competitive business landscape, satisfying and impressing customers — both prospective and current — isn’t just important: it’s essential. In fact, a study by Walker Information concluded that by the year 2020, customer experience will be the number one brand differentiator in the minds of customers — surpassing traditional factors such as product and price. In other words, within a couple of years the vast majority of customers in both B2C and B2B spaces will knowingly, willingly, and happily pay more for something from a business than they could from its competitors, provided they feel as though they’re getting

Read More »
check engine light
Nicky Smith

4 Signs that Your Business Should Upgrade to a Cloud Phone System

In life, there are signs that alert us to potential trouble — and if we’re attentive and wise, we heed these warnings and avoid bigger problems in the future. For example, our car may be sluggish and sputtering, and pleading with us for a tune up or some preventative maintenance. And our bodies often tell us through various aches and pains that we need to dial things down and take a break — or else a break may be thrust upon us. Now, what does this have to do with telecommunications? It’s this: businesses also receive warning signs that their

Read More »
efficiency on board
Nicky Smith

3 Ways that a Cloud Phone System Increases Employee Efficiency

Recently, we highlighted the main reasons why a cloud phone system helps organizations dramatically reduce their telecommunications costs. However, while saving money is always a winning strategy, there are several other reasons why more and more businesses, government agencies and educational institutions are choosing a cloud phone system — and one of the most compelling is that it measurably increases employee efficiency. Here are 3 key ways that a cloud phone system helps organizations get more out of their workforce: Cloud Phone Systems Gets New Hires On-the-Grid Right Away With a conventional landline phone system, it can take weeks for

Read More »
google voice
Nicky Smith

Google Voice v5.7: VoIP within the Android App

San Jose, Calif. 26th Jan 2018 In recent times Google Voice 5.7 started the preparation to enable the VoIP directly within the app. Recently the updated version of the Android app discloses that Google Voice is forming the foundation of VoIP services in the Google Voice 5.7. This update reveals that the app as an official feature is finally going to have VoIP abilities. This means you are directly going to avail VoIP services from your smartphone without any extra and interrupted solutions to use VoIP. Google voice provides telephony services such as voicemails, call forwarding and voice text messages

Read More »
robocall
Nicky Smith

Canada’s Move head to Combat Robocalls

Ottawa, Canada, 25 January 2018, CRTC On 25 January 2018 in Ottawa, Canadian Radio-television and Telecommunications Commission commonly known as CRTC took measures to reduce caller identification spoofing and to determine the origins of nuisance calls. The Canadian Radio-television and Telecommunications Commission (CRTC) is the governmental organization taking responsibilities of providing Canadians with secure technology and media. It makes sure people coming from all backgrounds whether educational, business or individuals using technology for personal usage, have access to secure connection to the world without comprising on the security. Hence, it ensures technology and internet without scams, spoofs and frauds. In

Read More »
voip phone system
Nicky Smith

How We Help Government Organizations and Education Institutions Solve their Key Objectives

While they have different missions and mandates, today’s government organizations and education institutions share key objectives. For example: They face increasing pressure to be more efficient, more cost-effective, more innovative, and essentially “do more with less.” They need to enhance communication among team members, while making it easy and fast for remote users, partners and other stakeholders to connect and collaborate. They must ensure security, compliance, and system-wide continuity at all times. That’s where Carolina Digital Phone’s cloud hosted phone system enters the picture, and ticks all of these mission-critical boxes. Affordable, Scalable, Secure & Easy to Change Unlike conventional

Read More »
internet crimes
Nicky Smith

Telecommunications Fraud Management: What it is, and How We’re Preventing It

Let’s start with this: telecommunications fraud isn’t new. Since phone systems were invented centuries ago, there has always been a very small — but not insignificant, and certainly not harmless — segment of the population that has sought to exploit them, in order to benefit improperly or illegally. Growing Costs   However, what has changed in recent years is the growing cost and prevalence of telecommunications fraud. A recent survey by the Communications Fraud Control Association (CFCA), a not-for-profit global education organization, pegged worldwide telecommunications fraud losses in 2017 at $29.2 billion. The CFCA also listed the top 10 methods

Read More »
web security
Nicky Smith

8 Best Practices for Making Cloud Business VoIP Phone Systems More Secure

On today’s worsening cyber threat landscape, security is a top-of-mind concern — and cloud business phone systems are fundamentally designed to be part of the solution. To that end, here are 8 best practices for making cloud business phone systems more secure against data leaks, malware attacks, and other threats: Use Network Encryption The voice/data network should use both WPA-2 encryption and WPA password security, and all employees who use the cloud phone system through their desktop, laptop, tablet or smartphone should have strong encryption protection.  Deploy a Next-Generation Security Gateway Appliance Next-generation security gateway appliances can be configured as

Read More »
voip business phone systems myths and facts
Nicky Smith

Debunking 4 Myths about Cloud Business Phone Systems

Some myths in life are perfectly fine to be left as-is. For example, even the most practical of parents don’t want to be responsible for shattering their young child’s belief that Santa Claus lives in the North Pole with a tribe of friendly reindeer and elves. And what parent hasn’t silently said a “thank you” to the great soul who invented the Tooth Fairy. Seriously: is there a better bargain in the world than spending a few bucks to have a child look forward to losing a tooth vs. dread it? However, there are some persistent myths that aren’t fun

Read More »
business continuity
Nicky Smith

How Cloud Phone Systems Keep Businesses “On the Grid” 24/7/365

One of the most critical objectives for all businesses — regardless of whether they are dynamic new startups or large established enterprises — is business continuity. That’s because productivity grinds to a halt when workers cannot instantly connect and collaborate, and customers who fail to reach their desired party — or who do not receive a prompt callback after leaving a message — are likely to head to a more responsive competitor. Business continuity is not just an important priority: it is a mission critical objective. Fortunately, that’s where cloud phone systems enter the picture and make a transformative difference.

Read More »
cloud business VoIP phone systems
Nicky Smith

5 Ways that Cloud Business Phone Systems Dramatically Reduce Costs

While cloud business phone systems are technologically advanced and innovative, the key factor that convinces thousands of businesses, schools and government organizations each year to make the switch from conventional landline systems is not a new concept. In fact, it’s about as “old school” as it gets, and has been a #1 business priority since, well, forever: they want to save money! Below, we highlight 5 ways that cloud business phone systems dramatically reduce costs — and not just on a one-time basis, but year after year: No on-site private branch exchange (PBX) to purchase and install. With a cloud

Read More »
polycom
Nicky Smith

Polycom’s New Acquisition: Polycom to tie hands with Obihai

San Jose, Calif, 4th Jan 2018, Polycom Inc. Recently, on 4th Jan 18 Polycom Inc. announced its decision to acquire Obihai Technology Inc. in San Jose, Calif. The deal would probably be closed in the first quarter of 2018. The competitive environment of the global market has led several small and multinational enterprises to take serious, firm and far-reaching decisions. Keeping the similar agenda, Polycom recently announced to acquire the Obihai Technology. Polycom Inc. is a multinational corporation that leads in innovation of content, video and voice teamwork and communication technology, by serving various organizations and enterprises of all levels.

Read More »

Are We at the End of Broadband Growth?

A recent report by the Leichtman Research Group looks at overall historic broadband penetration rates. In looking at the results I immediately asked the question if we have topped out with US broadband penetration rates. The study shows that 82% of homes now have a home broadband connection. Another 2% of homes get an internet connection from other sources like dial-up or satellite, meaning that the overall number of households with some kind of home broadband connection is 84%. But compare that to 2012. In that year 76% of homes had a home broadband connection while 7% got broadband in

Read More »

Net Neutrality Decision by FCC

We’re disappointed in the FCC decision to gut Net Neutrality protections that ushered in an unprecedented era of innovation, creativity & civic engagement. This is the beginning of a legal battle between service and content provider and the companies that deliver Internet to businesses and consumers. DigitalPhone.io stands w/ innovators, large & small, to oppose this misguided FCC order. A lot of our customers have asked about our position on the FCC repealing Net Neutrality rules yesterday and if we plan to slow down/speed up access to Internet services. In the spirit of equal and fair access, we have always

Read More »

DigitalPhone.io – Yealink Education Reseller Certification Program

With a focus on Government and Education sales Yealink as recognized DigitalPhone.io under their Education Reseller Certified Program. This will give DigitalPhone.io direct resources, additional training to support the unique requirement for Educational sales. Yealink is committed to the the Education market as offers Certified Education Partners the tools to successfully deploy Yealink products in K-12 and Higher Education schools, colleges and universities. For additional information regarding DigitalPhone.io, visit https://digitalphone.io or email inquiry@DigitalPhone.io. About Yealink Yealink (Stock Code: 300628) is a global leading unified communication (UC) terminal solution provider that primarily offers video conferencing systems and voice communication solutions. Founded in 2001,

Read More »

AT&T begs Supreme Court to destroy the internet

AT&T and several other companies, last week petitioned the Supreme Court to overturn Obama-era internet regulatory rules. Here we go again, again. AT&T’s continuing fight to repeal net-neutrality shares so much in common with the GOP healthcare bill that they may as well start being packaged together. Both of them keep getting shot down, but like any grade-B horror movie-icon from the 1980’s, they keep returning in increasingly more stupid forms as shitty sequels to an already terrible premise. The head of the FCC, Ajit Pai, appears to be struggling to find a way to justify his existence to the people who

Read More »

The truth behind cloud phone service

Cloud phone service has been around for about two decades now but many people think of it as merely a technology that is meant to place phone calls over the internet. Due to these misconceptions, cloud service has been always been characterized with low and bad performance due to its low cost. Most users have experienced the frustration associated with using cloud service that results in call loss, disconnects and the low sound quality that actually irritates people more than offering any kind of significant value. This is why people will think of cloud service as a technology that offers

Read More »

Yealink Upgraded T4S Series of IP Phones

Yealink, the global leading unified communication (UC) terminal solution provider, announced today the release of the company’s T4S series of IP phones, the upgraded IP phone line of the T4 series. Yealink’s new T4S series IP phones are now available for distribution purchase globally. Yealink’s T4S series is the upgraded IP phone line of Yealink’s former T4 series. Designed for today’s busy executives and managers, the T4S series features an elegant appearance, Optima high-definition audio quality and a remarkable phone experience. While maintaining the same price point and market positioning as the T4 series, the new series hosts a range

Read More »

These facts about a cloud phone system may surprise you

Posted by Daniel Noworatzky on Mar 29, 2017 3:40:00 PM The most recent FCC Voice Telephone Services report, published in November 2016, states that two thirds of businesses in the United States are still using switched access telephone lines (PSTN or POTS). The reasons they haven’t yet migrated to VoIP (voice over internet protocol) are varied. One of the most prevalent myths about VoIP is that the quality is not as good or reliable as that of traditional telephone lines. The truth, however, is that VoIP technology has evolved to a point where the audio quality is generally as good

Read More »

Yealink to Debut New T5 Series of Media Phones at Channel Partners 2017 Las Vegas

/Press Release/ Xiamen, China – March 20, 2017 – Yealink, the global leading unified communication (UC) terminal solution provider, announced today that the company’s full T5 media phone series will make their global debut at Yealink’s Booth 537 during the 2017 Channel Partners Conference and Expo, the communications industry’s only event exclusively for indirect sales organizations, agents, VARs, systems integrators, interconnects and consultants. “Channel Partner is a perfect opportunity for new products,” said Stone Lu, Yealink’s vice president. “The Yealink T5 Series provides an even more pleasant user experience for the agile workforce of today and tomorrow,” Mr. Lu added.

Read More »

Hickory, NC – Business VoIP Service Provider

Hosted VoIP, Low Rates and Best Service on Telephone Services for North Carolina Businesses   Hickory, North Carolina is home to one of the oldest furniture manufacturers in the United States that is still located and operated on the original site. Hickory White, formerly known as Hickory Manufacturing Company, was built in 1902 and has been in continuous operation ever since. During World War II, the factory made ammunition boxes for the U.S. military instead of furniture.  The Hickory area historically competed in new industries and technologies by applying old strengths and favorable geography to new opportunities. In this way, wagon-making know-how,

Read More »

High Point, NC – Best Telephone Service for Local Businesses

HOSTED VOIP, LOW RATES AND BEST SERVICE ON TELEPHONE SERVICES FOR NORTH CAROLINA BUSINESSES High Point, North Carolina – The city is sometimes referred to as the “Furniture Capital of the World”, a title long challenged by Grand Rapids, Michigan; its official slogan is “North Carolina’s International City” due to the semi-annual High Point Market that attracts around 100,000 attendees from over 100 countries. Before earning the title Furniture Capital of the World, North Carolina’s presence in the furniture industry began in the 1890s with six furniture plants. Since then, the industry has expanded, and today many of the world’s

Read More »

Everything You Need to Know about Hosted PBX Service

As a small business owner, you will be happy to know that you can get all the big business telephone features without the extra costs or worries – all you need to do is to use a Cloud-Based Hosted PBX from Carolina Digital Phone. A good network will connect all of your staffs to each other and to your customers, regardless of their location. Headquarters, remote offices, home offices and employees who are always on the go can be reached via a single telephone number. With the good quality Cloud-based Hosted PBX solution from Carolina Digital Phone, all you will need

Read More »

Cloud Based PBX Vs On Premise PBX

There are pros and cons of both hosted PBX as well as on-premise PBX. There are some fundamental differences to each of the systems and they feature advantages that should be known prior to making a decision on one or the other. The move to an IP-PBX business phone system is beneficial regardless of which system is ultimately chosen. However, there are differences and knowing those leads to a better VoIP phone system and a higher level of satisfaction for the company, employees and even callers. Open source on-premise systems, such as Asterisk, are responsible for driving down costs for

Read More »

How Does VoIP Work?

VoIP phone service (Voice over IP; also known as digital phone service, digital telephony, or broadband phone) replaces your phone line with a high-speed Internet connection. It’s that simple. While traditional telephone service compresses your voice into a frequency on a wire, VoIP compresses the sound of your voice into packets of data. In milliseconds, these data packets are sent over the Internet. When the data reaches the final destination, it is converted back to sound. If use VoIP to call someone on the traditional phone network (the “PSTN” or Public Switched Telephone Network), the VoIP call is converted to

Read More »

Softphones

In the very near future Carolina Digital in partnership with Thirdlane will offer a web browser based softphone with chat and call appearance features. This application is scheduled to released at no additional cost to Carolina Digital customers and will give your team the ability to chat with other members of your company, make phone calls from your desktop, laptop, tablet or smartphone, in addition will have full integration with your CRM. The new softphone is browser based and will be compatible with most all  smartphones including the Apple iPhone, Google Nexus and Android and Samsung Galaxy Series and many

Read More »

Choose a Local Company for your Hosted VoIP Telephone Services

Are you looking for a local VoIP provider for your business telephone services? When this is the case, you may want to make use of a local business which provides Hosted PBX solutions for your business. There are many benefits to doing so. Here are just a few that you should consider: When you choose to go with local Hosted PBX Telephone Services, you have the option of keeping your existing phone number. There will be no interruption in service and you don’t have to worry about customers remembering the new number. This is of vital importance if you offer

Read More »

Save Money with a Hosted IP-PBX

Hosted VoIP is one of the best ways for businesses to have a reliable, quality call system for half the cost of traditional phone lines. Business owners are recognizing the convenience and benefits of having this type of service. When your company is already paying for Internet access, it is easier to integrate a VoIP system with the existing bandwidth. Here are some of the benefits that can be expected with Hosted VoIP service. Features of Hosted VoIP Unlimited Calling to US: With Hosted VoIP, unlimited calling is available to the United States for one low rate. This saves a

Read More »

Advantages of VoIP Hosted Phone System

Small businesses are continuously devising strategies to gain an edge over their competitors. Technology has taken leaps and bounds in recent times, making things easier and delivering results to people quicker. A cloud hosted phone system has a lot of benefits compared to the traditional hard line phone system. The most obvious advantage of a cloud hosted phone system is the equipment is easier to install and costs much less. With the help of your provider you will choose the plan that fits your company best in order to bring down your monthly phone charges to an amazing new low

Read More »


Over 20 Years Of Service
Our Customers Love Us!

GET 3 MONTHS FREE

When you sign up today!

Looking for an All-In-One Solution that offers your business the features you need and the mobility you deserve? Reach out to us today to learn more!

Wait!

Don’t Go Without Claiming Your Offer!

3 Months

FREE