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Blogs, Insights, and Announcements from Carolina Digital Phone

law books gavel scales
Nicky Smith

How Hosted Cloud Service Can Make Your Law Office More Professional

Communication is key for forward-thinking legal firms. While many law offices focus on attracting local clients, they don’t always opt for local service providers, and this can come at a cost. Local cloud service providers offer cutting-edge, enterprise-grade telecommunications systems and features with the added bonus of a personal touch. If you’re looking to update or upgrade your cloud phone service, there are several benefits to opting for local cloud providers for law offices. The benefits of cloud phone service for law offices Law offices deal with a range of clients day in, day out, and they also liaise with

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classroom raising hands
Nicky Smith

How Carolina Digital Phone can Help your Schools Save Money On Telephone Services

As it stands, school districts across the country are dealing with a budget squeeze. Teachers across the board want to work in an environment where they feel they can remain connected, communicating within their building and outside it. For this to be effective, teachers and schools need a phone system that works efficiently, is dynamic and isn’t going to let them down in a time of crisis. It’s one of the biggest reasons that schools are starting to adapt to cloud phone systems. Educators are facing a challenge where they need to keep up with the times while continuing to

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Dentists are choosing Cloud-based Telephone Services for their Practice

Communication with the clients is one of the most important aspects of running any modern business but is especially crucial when working in a service-based sector such as dentistry. As such, implementing the right type of telephony system is a vital step en route to success. A growing number of dental practices are turning their attentions to cloud-based telephone facilities, and is a switch that all modern dental offices should consider. Given the importance of telephone systems in modern business, it’s imperative that you analyze all key aspects of the decision. Here’s everything modern dentists should know about cloud phone

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google voice images
Nicky Smith

Google Voice for Business: The Positives and Negatives

Great communication is one of the fundamental features of any modern business, which is why all companies naturally want to incorporate the best tech features to achieve the smoothest possible operations on a 24/7 basis. Given that Google is a global tech giant that influences virtually every aspect of your digital communications, Google Voice instantly stands out as one of the leading candidates. As with any software or business investment, though, it’s imperative to weigh up the positive and negative features in order to make a calculated decision for the good of your venture. Here’s all you need to know.

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computer lab
Nicky Smith

What is IP Paging and How Does it Work?

Many organizations such as manufacturers, retailers, schools, car dealerships, medical offices — and the list goes on — need to broadcast messages to multiple employees. Naturally, phoning each individual employee is tedious, time consuming, ineffective, and can even be hazardous if the message is of an emergency or urgent nature. Fortunately, that is where IP Paging enters the picture and avoids all of these problems. What is IP Paging? IP Paging uses specially-designed speakers, which is attached to a hosted cloud phone system just like any other endpoint. Each speaker has a unique and designated extension. When supervisors, managers, or

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VoIP Explained

https://digitalphone.io/wp-content/uploads/2019/09/voip-explained-by-carolina-digital-phone.mp4 VoIP Explained Made for business Start with unlimited calling, unlimited conferencing, toll-free numbers, and customizable caller ID. Access more functionality later, such as texting, online meetings, even faxing, without changing systems. Simple to set up and use Have your whole office up and running in a day or less. Respond easily to business fluctuations or customize your phone system using your online account. Mobile any time With Carolina Digital Phone, call, and text from your business number on any mobile device. Incoming calls automatically go through the same business call-routing flows you set up for the office.

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local small businesses
Nicky Smith

4 Reasons to Choose a Local Cloud Service Vendor

We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right cloud service vendor, this wisdom needs an adjustment: “think global and buy local.” Let’s start with the first part of this advice: think global. What this means is that small and mid-sized businesses should ensure that they get the same enterprise-grade telecommunications features enjoyed by large multinational firms, such as: auto attendant, live call forwarding, call transfer, automatic call distribution, online message access, call queuing, call announce, company directory, hold music, voice and fax email messages, message notification,

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A Short Education. What is VoIP

What is VoIP? VoIP or Voice over Internet Protocol is a form of digital telephone service in which calls are sent and received over the internet. To utilize Voice over IP phone systems, all users need is a high speed Internet connection and a VoIP service provider. VoIP service providers offer many highly advanced, next generation calling, texting, video, and conferencing features. Often these features are included, and are valuable assets every step of the way throughout your specific communications needs. Traditionally, many of the calling features now included with VoIP phone services were exercised by a human being operating

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10 Essential Questions to Ask Hosted Cloud Phone System Providers

Why your business will be better with a Hosted VoIP system from Carolina Digital Phone. Your business has decided that upgrading from a costly, inflexible and restrictive on-premise phone system to an agile, advanced and affordable hosted cloud phone system is the way to go. However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this decision, here are 10 essential questions to ask hosted cloud phone system vendors: 1. Do you specialize in installing and supporting hosted cloud phone systems? You want to steer clear of

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Which One is Right for You?

Cloud-based PBX vs. Installed On Premise VoIP Server with SIP Trunks. Which One is Right for You? Business needs, growth plans, and in-house expertise will influence your decision. Once you’ve made the decision to replace your legacy phone system with a Voice over IP (VoIP) solution, you must decide whether a hosted service or an on-site installation is better for your small business. Both delivery methods have unique pros and cons, and, like most technologies, one type is not inherently better than the other. Some small businesses will prefer the ease and scalability of a hosted VoIP service, while others will

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making a phone call
Nicky Smith

Benefits of Adding a Toll-Free Number to Your Cloud Phone System

While a lot of business communication these days has shifted to email, chat and instant messaging, rumors that the phone has died have been greatly exaggerated. Here are some eye-opening statistics: Calls to businesses are expected to surpass 169 billion per year by 2020, and are 10-15 times more likely to generate a successful sale or follow-up activity vs. digital form submissions. (Source: BIA/Kelsey) 65% of customers prefer to contact a business by phone, while only 24% are satisfied with only a web form. (Source: Invoca) 75% percent of customers believe that calling is the most effective way to get

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20 Years Strong, Carolina Digital Phone, Most Reliable, Best Value

Local Service and Support, Most Reliable, Best Value, and Easy Setup Your free, no-obligation 30-minute consultation is as easy as 1, 2, 3: We will start by providing you with a free comprehensive assessment of your current telephone services, including actionable steps you can take to improve it. Our sales engineers know their way around older telephone systems, and can help you discover what you might be missing with your current system. Be assured that you will NOT experience any disruption to your current phone system during our assessment. Next, we will provide advice on how a cloud-based telephone system

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kermit the frog
Nicky Smith

It’s Easy Being Green: How a Cloud Phone System Makes Your Business Environmentally Friendly

It’s Easy Being Green: How a Cloud Phone System Makes Your Business Environmentally Friendly Reducing your business’s carbon footprint does more than just help protect the environment for future generations — it also demonstrates your community and social leadership, and helps you impress the growing number of consumers who are choosing eco-friendly companies. For example: 81% of consumers feel strongly that companies should help improve the environment. (Source: Conference Board Global Consumer Confidence Survey) 50% of consumers consider a company’s environmental reputation as they make product choices. (Source: Shelton Group) 33% of consumers choose to buy goods and services from

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tape recorder
Nicky Smith

Is Your Hosted Cloud Phone System Recording Legally Compliant?

One of the most important features of a hosted cloud phone system is the ability to record incoming and outgoing calls for quality assurance, security, training, and record-keeping purposes. However, it’s even more important for businesses to ensure that they are complying with prevailing rules and laws, or else they may end up facing fines, lawsuits and reputation damage. To avoid this trifecta of pain and suffering, here are some basic facts to keep in mind when recording calls: The most important factor is consent. According to the Federal Communications Commission (FCC), businesses must obtain consent to record calls, regardless

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computer hacker making a phone call
Nicky Smith

Highlighting Common Types of VoIP Fraud and How We Fight Back!

The good news is that more and more businesses, schools and government agencies are switching to a hosted VoIP phone system, so they can take advantage of key benefits like: Dramatic up-front and ongoing cost savings Seamless scalability in both directions Total mobility Advanced calling features Unified communications Business continuity Integration with other systems in the environment (e.g. CRM, billing, etc.) However, the bad news is that the popularity of VoIP phone systems has attracted the attention of hackers who are trying to steal private data and commit identity theft. Here are four major types of VoIP fraud: Call Transfer

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american button keyboard
Nicky Smith

Why Our Customer Support Has Always Been — and Will Always Be — Based in the U.S

Message from our CEO: A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company. And that brings me to another topic that has come up over the years that is along the same theme: why we always have — and always will — provide U.S.-based customer support vs. outsource this to a call center

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business owner making sale
Nicky Smith

Why Multi-Location Retailers are Switching to a Cloud Telephone System

While life on the retail landscape has always been challenging, the situation today is even more pressure-packed as supply chains get more complex and difficult to manage, profit margins shrink due to relentless offline and online competition, and customer expectations rise with every touchpoint and transaction. In light of the constant and urgent need to do more for less — and stay ahead of the competition vs. fall behind — a growing number of multi-location retailers are swapping their bloated, costly and inflexible on-premises phone system, for an agile, affordable and scalable cloud telephone system. Here are 10 key reasons

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vendor check list
Nicky Smith

Understanding the 3 Different Types of Cloud Phone System Vendors

Businesses that want to take advantage of an innovate, state-of-the-art business cloud phone system need to make important decisions such as what type of technology they need, how many users they want to support, what kind of features they want (e.g. video calling, IVR, etc.), whether to add certified IP phones, and so on. Obviously, these are critical issues and cannot be overlooked or neglected. However, before diving into the details, businesses need to take a step back and ask an even more fundamental question that, more than any other, determines whether their experience and investment will be rewarding vs.

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404 error page not found
Nicky Smith

Hosted Cloud FAQ: What Happens If We Lose Our Internet Connection?

To dramatically lower costs and take advantage of advanced Unified Calling features (e.g. instant messaging, paging, call screening, etc.), a hosted cloud phone system shares the same network infrastructure that is used for connecting to the internet, browsing the web, sending and receiving emails, transmitting files, and so on. As a result of this integration, if the power goes out — such as during a storm — then provided that you have back-up power supplies, you can continue using the hosted cloud phone system. This is because a hosted cloud phone system uses a geographically dispersed cloud-based infrastructure. In simpler

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network bandwidth for hosted voip
Nicky Smith

Hosted Cloud FAQ: “How Much Bandwidth Do We Need?”

Unlike a conventional phone system that requires a separate voice network, a hosted cloud phone system uses your business’s existing data network — i.e. the one that your team uses for emails, transferring files, connecting to the web, and so on. By eliminating the need for a voice network, you not only significantly reduce CapEx and maintenance costs, but you also unleash Unified Communications (UC) features such as video conferencing, instant messaging, call screening, integration with CRMs and ERPs, etc. Avoiding Traffic Jams  Of course, to make all of this work and to reap the full benefits, you need sufficient

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Discover How Our Browser Extension Makes Your Employees MORE PRODUCTIVE

Organizations in different sectors — private, public, non-profit and academic — have various mandates and visions, but they all share one core objective: they constantly need to find better ways to make their employees more productive. And that is where our innovative browser extension makes the difference! KEY FEATURES Designed to work seamlessly with our hosted cloud phone system solution, our browser extension enables your employees to do all of the following from their desktop or laptop: Make calls directly from their browser simply by typing in the number. For employees who make multiple calls a day, this saves a

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memorial day
Nicky Smith

Memorial Day Remembrance and Thank You

On behalf of everyone in the Carolina Digital Phone family, we would like to honor and salute the fallen American soldiers throughout our history who made the ultimate sacrifice to protect our freedoms and keep us safe. We are forever in their debt, and they are always in our hearts. We would also like to take this opportunity to express our gratitude and support to the men and women who currently serve in our Armed Forces. Your patriotism, dedication, bravery and loyalty are an inspiration to us all. We thank you for your service. God Bless America!

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Working to Combat Robocalling

Update May 21, 2019 In 2018, the FCC issued an order (FCC 17-151) that allows service providers to block calls originating from numbers that are not valid under the North American Numbering Plan (NANP). As of May 21, 2019, we have started, exercising our right to block outbound calls from invalid numbers in a continued effort to combat robocalls. We are going to begin at the NPA level only (and a small handful of NPAs to start). Any domestic originating calls that contain an invalid NPA will be blocked with an ISUP 21-Call Rejected or SIP 403-Forbidden. Overview of Carolina

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Porting phone numbers to a hosted VoIP phone system
Nicky Smith

Hosted Cloud FAQ: Can We Keep Our Phone Numbers?

For many businesses, the idea of being forced to change their phone number when they upgrade to a new hosted cloud phone system is not just a concern: it is a deal breaker! This is certainly understandable. After all, the last thing that your business wants is for past, current and prospective customers to hear a “we’re sorry, the number you have dialed is not in service” recording, or get routed to another business — and maybe even a competitor! The good news is that when you upgrade to Carolina Digital Phone’s advanced hosted cloud phone system, in most cases your

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e faxing
Nicky Smith

Hosted Cloud Phone System Frequently Asked Question: How Does e-Faxing Work?

While much of the discussion about cloud phone systems focuses on things like cost savings, business continuity, mobile worker productivity, and advanced calling features, there is another aspect that is important to many organizations: e-faxing. Benefits of e-Faxing  There are many benefits of e-faxing, including: It is more secure than scanning and attaching a document to an email. There is no need to purchase and maintain a fax machine or a separate line. It doesn’t take up any space in the office. Employees can send/receive faxes from anywhere, at any time. Detailed reports are available through a secure web-based portal.

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dice with digital options
Nicky Smith

Hosted Cloud Phone System Frequently Asked Question: “What Kind of Support Do You Offer?”

One of the most important questions that any organization must ask before they purchase a hosted cloud phone system is: what kind of support do you offer? Indeed, while hosted cloud providers claim to offer post-sales support, this does not mean that all support is the same! Some providers offer superficial support that is basically useless. Of course, you’ll only find this out after spending hours (or days) going back and forth with various so-called technical support representatives. Many providers offer average support. It’s not useless and frustrating, but it’s definitely not great. They may even farm out support to

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worst buy
Nicky Smith

7 Reasons Not to Buy Your Hosted Cloud Business Phone System from a Big Box Retailer

There are times when it makes sense to hop in the car and head to your nearest big-box retailer, such as when your kids (read: you) want the latest PS4 or Xbox One video game, or when you need to pick up a flash drive to store pictures of your “bucket list” dream trip to Augusta National (wait until you get to the glorious  13th hole). However, there are also times when big box retailers don’t have the solution you need — in fact, they will add to your problems. And this is definitely the case with a hosted cloud

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voip video conference
Nicky Smith

Hosted Cloud Feature Spotlight: 7 Reasons Your Business Will Love Video Conferencing

One of the most popular and useful features of a hosted cloud system is video conferencing, which allows employees to connect and collaborate face-to-face, regardless of where they are located. Here are 7 reasons why your business — and your employees — will love hosted cloud video conferencing, and wonder how you ever managed to survive without it: 1. Dramatically Reduce Travel Costs Business Travel News’ Corporate Travel Index study reveals that the average cost of business travel in the U.S. — including meals, car rentals, hotels, and incidentals — has climbed to a whopping $325 per day. And this

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Virtual Numbers VoIP Business Phone System
Nicky Smith

Hosted VoIP Feature Spotlight: 7 Reasons Your Business Will LOVE Virtual Numbers

An old movie from the 1950s informed us that “love is many splendored thing.” Well, at the risk of offending all of the romantics out there, we suggest that “love is many virtual numbers.” Admittedly, it’s not the most lyrical turn of phrase. But if you’re a business owner or executive who needs to lower costs, increase productivity, and improve the bottom line, then poetry isn’t on the agenda: getting a hosted cloud phone system with virtual numbers is! Here are the 7 reasons why your business will LOVE virtual numbers, and why your employees will wonder how they ever

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9 Principles of Quality Customer Service

The quality of customer service is the key differentiator between good, bad and indifferent companies. Good quality customer service keeps customers coming back; bad customer service drives customers away, taking their friends, family and workmates with them. All else being equal, good quality customer service gives the edge over competitors. Regardless of industry, here are the 9 key principals of good customer service that always make business sense. 1. Attracting new customers costs more than retaining existing customers A satisfied customer stays with a company longer, spends more and may deepen the relationship. For example a happy credit card customer

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user getting angry
Nicky Smith

How Automatic Failover Helps Some Business Avoid Losing $5,600 a Minute

So it Begins…  It’s the kind of nightmare scenario that sends chills up and down the spines of even the most unflinching business owners and executives: without warning the network goes down and takes the phone system with it, along with wireless connected devices including computers, laptops, tablets, printers, and smartphones. Operations grind to a screeching halt. Customers cannot get through to buy solutions or get support, colleagues cannot connect to move the needle on projects and programs, and everyone sits around hoping — and praying — that someone, somewhere, reconnects a wire or flips a switch. Indeed, according to

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voip phone systems are perfect for marketing teams mad men
Nicky Smith

10 Ways that a Hosted Cloud Phone System Drives Marketing Success

Unlike the Mad Men era, today’s marketing professionals are not enjoying “3 martini lunches” while they look over color samples and stock photos, or flip through their rolodex. Instead, they’re pouring over mountains of analytical data and market research, so they can optimize campaigns, increase brand visibility, establish competitive advantage, expand marketplaces, and populate the sales funnel with qualified leads. And that’s why one of the most valuable tools in the marketing world today is a hosted cloud phone system. Here are 10 ways that a hosted cloud phone system drives marketing success: 1. Get Customized Local Numbers Businesses can

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man with phone
Nicky Smith

How a Cloud Telephone System Solves 3 Key Mobile Worker Challenges

We are well on the way to a work landscape where remote and mobile workers won’t be the exception, but instead will be the norm. Here are some of the eye-opening statistics: 55% of workers now telecommute full-time. (Source: AND CO) 90% of mobile workers plan on working remotely for the rest of their careers. (Source: Buffer) By the year 2020, 72% of the workforce will be partially or fully mobile. (Source: IDC) 48% of workers don’t think traditional offices will exist by 2021. (Source: com) Employers save an average of $2,000 in real estate costs for each mobile worker.

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5 Reasons Your Business Will Fall in Love with Softphones

We’ve all heard of soft skills, software, softball, and of course, everyone’s favorite: soft serve ice cream. But softphones? For many people, this term is not part of their vocabulary — yet. For starters, no, this is not some kind of Nerf-inspired phone that people can use to make calls one minute, and kick across the room the next (although the inventors out there might want to take a run at this, because it would be a bestseller). Rather, softphones are software apps that let people make and receive calls on the cloud phone system network across various devices, such

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why a voip business phone system is a smart investment
Nicky Smith

12 Reasons Why Businesses Should Elevate their Phone System to the Cloud

Just how dominant has the cloud become across the business landscape? Here are some statistics that confirm beyond any doubt that the on-demand delivery of computer power, database storage, apps, and other IT resources through the cloud is here to stay, and will continue shaping and transforming the future of work for years to come: 83% of workload will be in the cloud by 2020. (Source: LogicMonitor) 85% of enterprises keep sensitive data in the cloud. (Source: Vormetric) 74% of Tech CFO’s say that cloud computing had the most measurable impact on their business in 2017. (Source: Forbes) Spending on

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voip game plan
Nicky Smith

Thinking of Upgrading to a Cloud Phone System? Here’s Your Game Plan

If your organization is planning an upgrade to a cloud phone system, then you’re definitely on the right path. Across the country and around the world, organizations of all sizes — from small dynamic start-ups to large established enterprises — have said goodbye to their costly, inflexible and restrictive landline phone system, and hello to a cost-effective, agile, scalable and future-proofed cloud phone system. However, before you rise to the cloud and reap the benefits, you need a plan that dots all of the i’s and crosses all of the t’s — otherwise, instead of enjoying a successful implementation, you’ll

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steps for hosted voip phone system implementation
Nicky Smith

7 Best Practices for Implementing a Hosted Cloud Phone System

If your business has decided to switch from a conventional PBX phone system to a hosted cloud phone system, then you’re definitely on the right track! That’s because: Hosted cloud is now the #1 phone system choice among U.S. businesses. Hosted cloud is the fastest-growing industry in the world. The total number of hosted (mobile) cloud users worldwide has topped 1 billion. Conventional phone companies are losing a whopping 700,000 landline customers per month.   Here are 7 best practices to ensure that your implementation experience is smooth, streamlined and successful:   1. Analyze and optimize network bandwidth.  One of the

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small town shopping center
Nicky Smith

Small Towns Get White Glove Service from local business

While businesses in the big city get star treatment from their support service partners, those who operate a little further afield can sometimes feel neglected. Big support firms will often concentrate on their metropolitan urban customer base and, consequently, pay little attention to those that operate in smaller towns and communities across the state. It’s a big problem. Carolina Digital Phone is different. Instead of having to make do with substandard assistance from the major vendors, we bring a first-class solution to your location, no matter where you happen to be. Big-City Bias In Cloud-Based Telephony Solutions Companies that operate

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New Year's Resolutions Hosted VoIP
Nicky Smith

5 Business-Related New Year’s Resolutions for 2019

2019 has arrived, and we are looking forward to many positive developments and continued growth here at Carolina Digital Phone. It’s also that time of year where many of us celebrate an annual tradition: making New Year’s Resolutions. Now, the bad news with New Year’s Resolutions is that, according to research, about 92% of us don’t follow through on our promises. That’s a pretty grizzly statistic (unlike these statistics about the hosted cloud industry, which are inspiring). However, there is some good news, too! That’s because here at Carolina Digital Phone, we can help you make and keep 5 business-related

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2019 to 2020 plans
Nicky Smith

5 Business-Related New Year’s Resolutions for 2020

2020 has arrived, and we are looking forward to many positive developments and continued growth here at Carolina Digital Phone. It’s also that time of year where many of us celebrate an annual tradition: making New Year’s Resolutions. Now, the bad news with New Year’s Resolutions is that, according to research, about 92% of us don’t follow through on our promises. That’s a pretty grizzly statistic (unlike these statistics about the hosted cloud industry, which are inspiring). However, there is some good news, too! That’s because here at Carolina Digital Phone, we can help you make and keep 5 business-related

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hosted VoIP statistics
Nicky Smith

By the Numbers: 10 Statistics that Show Hosted Cloud is Booming

The legendary journalist Harry Reasoner once said that “statistics are to baseball what flaky crust is to Mom’s apple pie.” While this is certainly true (and a slice of Mom’s flaky apple pie would be delightful right about now), there is another discussion where statistics are also a major part of the story: the one that shows, beyond any doubt, that hosted cloud is flat-out booming. And so, we invite you to grab some pie, pour some coffee, and allow us to present 10 hosted cloud statistics that every business owner and executive should know: Cloud is now the number

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santa clause
Nicky Smith

HO HO HO: Why a Cloud Phone System is the Cost Saving Gift that Keeps on Giving

As the holidays quickly approach, our thoughts turn to spending quality time with family and friends, and of course, hunting for ideal gifts. Well, if you’re an executive or business owner, there’s one special gift that you can give to your company that, financially speaking, will keep on generating ROI year after year: a cloud phone system. Here are 10 key reasons why a cloud phone system is the financial gift that keeps on giving: There is no costly PBX to purchase or trunk lines to rent. The phone system is located 100% off-site, which means you don’t have to

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crystal ball future
Nicky Smith

5 Reasons Why Hosted Cloud is the Future of Business Communication

While some younger readers may not believe this — in fact, they may be horrified by the idea — but there really was a time when there was no public internet. In fact, most people had never even heard of the word “internet.” The only folks who did were academics, who used it to send data back and forth (and play the occasional game of chess). And so, it’s not surprising to note that the internet (and the web) started to make its way into the mainstream, the vast majority of businesses thought it was little more than a passing

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pinnochino liar
Nicky Smith

5 Truths Your Landline Phone Company Won’t Tell You About Hosted Cloud

There are basically two ways to tell a lie. The first way, obviously, is not telling the truth. But the second way — which is less obvious yet just as deceitful — is to withhold the truth from someone who needs and is entitled to the full story. No, we’re not talking about how spouses eventually learn that it’s sometimes the better part of wisdom (and self-preservation) to keep their mouths shut. For example, answering the question “does this make me look fat?” with anything but a fast and firm “heavens no!” is asking for trouble. But we are talking

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happy thanksgiving graphic
Nicky Smith

Message from the CEO: What I’m Thankful For

Dear Friends: When I was a kid, Thanksgiving was about eating lots of food, watching plenty of TV, and of course the most glorious thing of all: a day off school! But now that I’m older (or “of a certain vintage” as they say), I understand that Thanksgiving is truly about being grateful, and appreciating all that has been given. Well, in that spirit, this Thanksgiving I would like to take a moment and share some of the wonderful things that my family and I are grateful for: Our Customers I have said this before, and I will say it

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keep calm our phones are down
Nicky Smith

How a Cloud Telephone System Avoids the High Cost of Phone System Downtime

What’s the most terrifying word in the business vocabulary? For most organizations, it’s not churn or recession. It’s downtime. Indeed, “going off the grid” and having no phone system access for any length of time — even a few minutes — isn’t just an inconvenience. It’s a major threat that triggers high costs across four areas:  Productivity Loss: Employees cannot collaborate with each other or serve customers, which not only reduces productivity — sometimes grinding it to a virtual halt — but it creates a massive backlog of work that must be tackled when power is restored and the phone system

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hosted voip voicemail to email
Nicky Smith

3 Reasons Why Voicemail-to-Email Often Ranks as the Most Loved Hosted Cloud Feature

For business owners, there are plenty of reasons to love a hosted cloud phone system — and not surprisingly, the most important and compelling have to do with dramatic annual cost savings. As we have highlighted previously, businesses that deploy a hosted cloud phone system typically save anywhere from 25-50% (and sometimes more) compared to a conventional landline phone system. Heck, it’s enough to make even the most stoic and hard-nosed CFO crack a smile — which is pretty hard to do. However, if you ask employees what they love most about a hosted cloud phone system, you probably won’t

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digital network system
Nicky Smith

The 5 Most Important Benefits of a Cloud Business Phone System

The rewards of some business investments are difficult to nail down. They sound like pretty good ideas in theory, but do they really translate into greater efficiency, more competitive advantage, high customer satisfaction, and a healthier bottom-line? Who really knows. Then there are business investments that don’t need a hype machine or spin doctor to convince anyone because the benefits are straightforward, easy to understand, and as down-to-earth as it gets. A cloud business phone system is definitely in this category. Here are the 5 most important — and proven — benefits of a cloud business phone system: Substantial Year-Over-Year

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voip in the cloud
Nicky Smith

How a Hosted Cloud Business Phone System Drives Business Agility

In the past, business agility was primarily viewed as a project management methodology in the software space (e.g. “agile development”). The essential idea that instead of working in a structured way towards a clearly defined objective or outcome, teams would collaborate, self-organize, iterate and adapt to meet emerging needs and developments. However, these days business agility is not just a project management methodology. It is a paradigm and an approach to all kinds of work, because being flexible and adapting to change is not just important for success, but it is critical for survival. And that is where a hosted

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sign contract
Nicky Smith

Before You Sign on the Dotted Line: 5 Critical Questions to Ask a Potential Hosted Cloud Phone System Vendor

So, your business has researched and identified the key must-have features you need from a new hosted cloud phone system, such as voicemail-to-email, live call transfer, mobile calling, auto attendant, custom hold music — and the list goes on. In addition, your employees are buzzing about getting a great new phone system that will make their jobs easier and more effective. Even the folks who aren’t all that thrilled about any kind of new technology are getting excited. On top of all this, you have crunched the numbers — a few times — and verified that switching to a hosted

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digital communication system
Nicky Smith

Why Hosted Cloud’s Voicemail-to-Email Feature is a Business Game Changer

When voicemail first arrived on the mainstream business landscape, it was greeted with massive excitement and enthusiasm. In fact, people used to call their own voicemail to leave reminders and notes. It was glorious. But that was then. Today, voicemail is viewed by some employees as a liability instead of an asset. And the biggest reason for this isn’t the few seconds it takes to pick up a voicemail.  Rather, it’s because most of the time, there is no message to pick up at all. Indeed, CRM.com has found that businesses experience up to 75 percent voicemail abandonment — i.e.

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franchise diagram
Nicky Smith

Starting or Running a Franchise? 10 Reasons why Cloud Based Telephone Systems are a Smart Investment

A growing number of people are choosing to start a franchise — and for several good reasons: instead of launching a startup from scratch they can plug into an established brand, take advantage of training and support, benefit from their chain’s buying power, get financing help, and more. However, ask any hands-on franchise owner — and there are hundreds of thousands of them across the U.S. — whether being at the helm of a franchise is “easy money,” and they’ll burst out laughing. And then they’ll start crying. Possibly after that they’ll do both at the same time. Running a

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contract signing
Nicky Smith

5 Questions to Ask Prospective Cloud Solutions Providers Before You Sign on the Dotted Line

As we have looked at previously, there are three categorically different types of cloud business phone system companies in the marketplace: do-it-yourself mass market vendors, carrier service providers, and established cloud solutions providers. Clearly, you want to partner with a cloud solutions provider, and steer as clear as possible from the other types of companies — because your happiness, success, ROI and shortest path to value all depend on it. To help you make this critical choice — and filter out companies that are unworthy of your time from those that deserve your consideration — here are 5 questions to

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failure success sign
Nicky Smith

5 Signs that Your “Old School” On-Premise Phone System is Holding Your Business Back

On today’s relentlessly fast-paced and hyper-competitive business landscape, there are only two directions: forward towards growth, or backwards towards…well, we all know how that horror story unfolds. To say the least, it ain’t pretty. It goes without saying that every business — whether it sells jet engines or coffee cup lids — needs to head towards success, and away from failure. This is so blatantly obvious, that they don’t even teach it in business school. (At least, we hope they don’t need to teach this.) Yet despite this truth, many businesses are held back from achieving their full success and

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yealink phone with camera
Nicky Smith

4 Ways to Make Calls on a Cloud Telephone System

One of the most beneficial aspects of a cloud telephone system, is that employees and all other authorized system users (e.g. consultants, contractors, remote workers, etc.) can easily make calls in not just one, but four different ways: IP Phone  An IP phone (sometimes called a VoIP phone) is designed for placing and transmitting calls over an IP network, instead of a conventional landline public switched telephone network (PSTN). Among the most popular, trusted and recommended IP phones are those in the Yealink T5 Media Phone series. Installing an IP phone is extremely simple. Simply turn them on, plug them

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entering startup sign
Nicky Smith

Startups: Hit the Ground Running with a Cloud Telephone System

What do Apple, Amazon, Disney and Google have in common? Yes, they’re massive multinational enterprises that employ hundreds of thousands of people, including an army of accountants to keep track of their billions in annual revenues and profits. But there’s something else that these companies have in common that is the stuff of entrepreneurial legend: they were all born in a garage. If you’re at the helm of a dynamic new startup, it’s important to dream big. After all, if Apple, Amazon, Disney and Google can go from concept to unicorn, why not your company? Yet at the same time,

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close deal
Nicky Smith

Why Hosted Cloud’s Live Call Transfer is a Game Changer for Sales Professionals

While a hosted cloud phone system is significantly — and in many cases dramatically — less costly to operate than a conventional landline phone system, the benefits of switching are not just about the bottom line. Employees also get access to a wide range of enterprise-grade features, such as mobile calling, voicemail-to-email, auto attendant, and the list goes on. However, there is a key feature that some employees aren’t familiar with, but once it becomes part of their life they can’t imagine how they survived without it — especially if they work in a sales capacity: live call transfer. The

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fall through drywall
Nicky Smith

A New Twist on Some Old Wisdom: You DON’T Get What You DON’T Pay For

We’re all familiar with the wisdom that “you get what you pay for.” Frankly, there probably isn’t anyone out there who hasn’t learned this lesson the hard way, whether the situation involved a car repair, home improvement project, and the list goes on. Sometimes, we even KNOW that we’re headed towards disaster, but we just can’t help ourselves. We silence that little voice in our heads that says: “Are you seriously going to do this again?” Alas, we end up spending more money, wasting more time, and suffering more stress. So basically, we hit the trifecta of purchase-related misery.  However,

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usa jobs
Nicky Smith

Message from the CEO: Why Our Customer Support Has Always Been — and Will Always Be — Based in the U.S.

A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company. And that brings me to another topic that has come up over the years that is along the same theme: why our customer support has always been —and always will be —based in the U.S. instead of outsourced to an offshore call center, even though it

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insurance logos
Nicky Smith

Why Insurance Companies are Choosing Hosted Cloud

The idea of insurance companies as old-fashioned enterprises with rows (upon rows) of filing cabinets underneath buzzing fluorescent lights is no longer valid. That’s because today, insurance companies are embracing technology-led solutions — and a core solution is a hosted cloud phone system. Here are the key reasons why: Dramatic Cost Savings  The most important advantage of hosted cloud is the cost savings, which can be anywhere from 20% to 50% (or more) each year. There are no CapEx costs, or ongoing maintenance, support, or upgrade costs. Aside from affordable licenses, the only up-front (and minimal) expenditures are IP phones,

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