When receiving your monthly phone bill, don’t you hate seeing taxes and fees that you don’t understand? Even when given an explanation of the fees it still doesn’t make sense why they fluctuate on your bill every month. This makes it very difficult to budget...
HOW CLOUD-NATIVE UNIFIED COMMUNICATIONS PLATFORMS QUICKLY ENABLE EMERGING TRENDS What do Americans love? Buying goods and services! According to the Bureau of Economic Analysis, consumer spending makes up roughly 68% of the economy each year. From the supply side of the economy, however, the bigger a company’s sales...
How to Add an Auto Attendant To add an auto attendant, from the auto attendants tab, click Add Attendant.Enter a name and extension that is not in use.Now select a time frame for this auto attendant. Then click add.You have the option to add an intro...
When was the last time you took the pulse of your customers? If you don’t recall, now would be a good time to take a look at your relationship with your customers. Over half of consumers have simply taken their business elsewhere after receiving less...
Even before the pandemic, remote working was on the rise with an estimated 55% of people telecommuting full-time. However, these days everyone who can work from home is working from home; if not full-time, then at least part-time. What’s more, a recent survey by Gartner...
We live in a complex and unpredictable world. Lately, our world has been even more stressful and out of control than ever - or so it seems. In tumultuous times, I center myself with some simple guidelines that I apply to my personal as well...
It is no surprise that small and medium-sized businesses across the globe have suffered due to the global coronavirus pandemic. What is becoming evident, based on research, is that the companies that are surviving and prospering are making a concerted push toward upgrading their digital...
These days, you can talk to most people about catastrophes, disasters, calamities, and other terrible things, but mention the word “prayer” and the conversation often comes to a screeching halt. Some people call this political correctness. I call it misguided. The way I was raised and...
Here’s a fantastic service for anyone looking for professionally recorded business telephone system prompts, greetings, and more. Carolina Digital Phone has partnered with Snap Recordings, the leading online provider of professional voice recordings for business telephone systems. You can now order custom voicemail greetings, promotional...
Recently, we highlighted that during the coronavirus pandemic many businesses with legacy (on-premise) contact centers are struggling to pivot to a remote working setup. As a result, they are being inundated with unhappy customers who, instead of speaking to a human being, are being put...