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18 Jan

Posted at 17:29h in VoIP In Schools by

There are many important reasons why school boards across the country have switched from an expensive and inflexible old-fashioned landline phone system to a cost-effective and future-proofed VoIP phone system. However, when it comes to using a VoIP phone system on a day-to-day basis, what teachers, administrators, executives, and all other staff love the most are features, features, and yet more features!  Below, we highlight 7 key VoIP features for schools that have staff saying “wow, this is amazing — how in the world did we manage before this?”: Key VoIP Features for Schools: Auto Attendant Auto Attendant is an automated, customizable, and...

17 Jan

Posted at 09:00h in News, Uncategorized by

Steve Worrell, Owner of Steven W. Worrell CPA, P.A., consults with various companies on accounting, technology, and management projects ranging from strategic planning to full system implementations.  He also maintains a strong concentration of tax compliance services for his client base. Steve is one of many Carolina Digital Phone customers with a story to tell. Outside of work, Steve is a Boy Scout Leader and a rock ‘n roller at heart. He has been playing in the same rock band since his days as an undergrad at UNC-Chapel Hill in 1979. As a freshman living in Morrison Dorm, he and dorm-mate...

13 Jan

Posted at 12:15h in Customer Service by

If your organization is evaluating various VoIP (a.k.a. cloud-based) phone systems, then naturally you will focus on factors like total cost of ownership, scalability, functionality, features, integrations, and security. All of these aspects are vital and need to be on your checklist. But there is another piece of the puzzle that will ultimately determine whether your investment is rewarding and profitable, or regrettable and costly: local tech support.  Below, we highlight five reasons why you should INSIST on local tech support for your VoIP phone system: 1. Local Tech Support Gives You On-Site Coverage Ideally, many of your support-related issues can be dealt...

29 Dec

Posted at 12:33h in Achieving Success by

Here we are at the beginning of a brand new year full of possibilities. It’s a fresh start, a clean slate, and an opportunity to turn an ordinary year into an extraordinary one.  And of course, this is also when we make New Year’s Resolutions. And so, on behalf of everyone at Carolina Digital Phone, in 2022 we resolve: To continue delivering the industry’s BEST LOCAL CUSTOMER SERVICE. Some companies merely “go an extra mile.” We go an extra marathon!  To ALWAYS have US-based Customer Service Specialists. We never wavered from this pledge, and we never will.  To stay on the LEADING EDGE of...

22 Dec

Posted at 08:00h in Blog, Business Telephone System by

Are you being over-charged for your business phone system? When receiving your monthly phone bill, don’t you hate seeing taxes and fees that you don’t understand? Even when given an explanation of the fees it still doesn’t make sense why they fluctuate on your bill every month. This makes it very difficult to budget monthly expenses when your bill isn’t consistent and you're being over-charged.  Although this is very aggravating, are you sure you’re not being dinged over and over again by your business phone system provider?   https://www.youtube.com/watch?v=6Pu_0H3nIt8 This can make it difficult to understand and compare multiple business phone provider prices because in...

21 Dec

Posted at 09:25h in CEO Message by

Our world is getting more and more complicated. Consider this: it is estimated that until 1900, human knowledge doubled once every 100 years. Then by 1945, it doubled every 25 years. And by 1982, it doubled every year. Now, experts are saying that knowledge doubles EVERY 12 HOURS. Why do I bring this up? Because as the holidays quickly approach, I urge you to take a break from the complexity and “noise” out there, and reflect on the SIMPLE and TRUE things that make life such a joyful journey.  I am reminded of the lyrics to the classic song Happy Xmas (War...

20 Dec

Posted at 14:39h in News by

Ross Cox - ActionCOACH Business Coaching It’s no secret that many businesses have had a tough go of things for almost two years due to the ongoing COVID-19 pandemic. But even during the best of times, as a business owner, you may be struggling. No matter where you may be in your journey, there are always questions and challenges. And, just like in our personal lives, we all can benefit from trusted advice and guidance from someone we respect. This is where ActionCOACH comes in. Meet Ross Cox. With 50 years of experience as a business leader and his desire to...

17 Dec

Posted at 10:55h in Hosted Telephone in K-12 Schools by

While effective communication is important in all industries and organizations, it is especially crucial in the education sector, which continues to face unprecedented challenges and pressures in the age of coronavirus. Below, we highlight four ways to dramatically yet cost-effectively improve your school communications: #1: Improve School Communications with a Cloud Phone System  A cloud phone system is vastly superior to a conventional landline phone system. Key advantages include: Significant cost savings: minimal up-front CapEx costs, no ongoing maintenance or technical support expenses, no domestic long-distance fees, and no need to replace the phone system every few years.  Mobile apps that enable teachers, administrators,...

13 Dec

Posted at 12:04h in News by

Laura Way became CEO & President of Arts Greensboro in April of 2019. Laura Way became CEO & President of Arts Greensboro in April of 2019. She was clearly the right choice for the position. Having served as Executive Director and CEO at the GreenHill Center for North Carolina Art, as well as a member of the Greensboro Cultural Arts Master Plan Task Force, Way is intimately connected to the Greensboro and Triad arts scene. A year later, when Covid-19 turned the world upside down, she was there to help navigate the crisis and to look beyond...

07 Dec

Posted at 15:28h in VoIP In Schools by

The pandemic has shifted remote working, remote communications, and remote learning from the sidelines into the mainstream. As a result, stakeholders in the educational sector — such as Superintendents, Principals, IT Directors, Board Members, and Teachers — are looking for guidance regarding video conferencing for schools.  To help decision-makers identify the right solution for their current and future needs,  below we list seven key things to look for when choosing video conferencing for schools: 1. 100% Browser-Based With browser-based solutions, hosts and participants do not have to download and install software — which can be a real headache and hassle if firewalls get...

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