Blog, Insights, and Announcements from Carolina Digital Phone

3 Reasons We Are Thankful on Thanksgiving

Thanksgiving is a wonderful time to share with family and friends (and alas, eat a bit too much turkey and cranberry sauce!). But it’s also an opportunity to reflect on things that we are grateful for. At Carolina Digital Phone, we are extremely thankful for our large (and growing!) customer base. On behalf of our entire team, here are the three reasons why our gratitude to customers is higher than ever: 1. Without Our Customers WE DO NOT EXIST! This may seem too obvious to point out. But we all know that there are some companies (we won’t mention any

Nicky Smith November 20, 2023

5 Reasons Raleigh Businesses Choose Our Hosted PBX System

Is your Raleigh-based business fed up with a limited, restrictive, and excessively costly on-premise private branch exchange (PBX) phone system? If so, you need to switch to a flexible, scalable, and cost-effective hosted voice over internet protocol (VoIP) phone system from Carolina Digital Phone! Below, we highlight five key reasons why businesses in Raleigh — and across the Triangle Area, as well as throughout North Carolina and the Southwest United States — choose us: Substantial Ongoing Cost Savings With our hosted PBX phone system, there is no expensive hardware to purchase, install and maintain, or any costly trunk lines to

Neil Matson November 16, 2023

How VoIP Helps Your Business Follow 3 Essential Rules of Phone Etiquette

Let’s start with this: in business, phone calls aren’t merely phone calls. They are also pivotal touchpoints that influence your customers: for better, or sometimes, for worse. To help you optimize this opportunity to impress rather than irritate — or in some cases infuriate! — your current and future customers, here is a list of 3 essential rules of proper phone etiquette, and how a VoIP phone system helps you consistently deliver positive customer experience: Rule #1: Answer the Call Before the Phone Rings 3 Times (and Ideally on the 1st) Nothing says “we do not care about your call”

Neil Matson November 13, 2023

How VoIP Helps You Solve 3 Global Communication Issues

Carolina Digital Phone offers a Voice over Internet Protocol (VoIP) phone system that addresses major global communication challenges. The system facilitates better connectivity for remote and hybrid workforces, promoting a sense of cohesion and teamwork. It eliminates the difficulties, costs and risks associated with maintaining multiple on-premise Private Branch Exchange (PBX) phone systems. The system also enhances the customer experience by providing local and toll-free numbers, time-of-day or day-of-week routing, and text messaging options. Carolina Digital Phone’s VoIP system is positioned as a key solution for businesses looking to address communication issues and enhance their global presence.

Nicky Smith November 9, 2023

Is Your Phone System Ready for the Holidays?

As the holiday season approaches, businesses are advised to prepare their phone systems to capitalize on increased demand and to enhance customer experience. Carolina Digital Phone offers six tips: configuring Hunt and Ring Groups to enhance call coverage; using Auto Attendant to share holiday messages and important information; providing seasonal Music on Hold to reduce customer frustration; encouraging staff to update their voicemail greeting with festive messages; setting Time of Day rules to cover employee absences and vacations; and providing support for Remote and Hybrid workers not able to go fully off-grid during the holiday period.

Nicky Smith November 6, 2023

Critical Signs Your Old PBX Phone System is Hurting Business

There are many situations in life when all signs point to a change for the better. When we heed these signs, we are always rewarded. When we ignore these signs, we always regret it — and wish we had a time machine to know then what we know now. With this in mind, if your business is seeing any or all of the following signs, then you can be sure that your old private branch exchange (PBX) phone system is holding your business back rather than driving you forward: 1. Your Old PBX Phone System is Insufficient Your business is

Joan Wilkerson October 27, 2023

Phone Systems for Businesses: A Comprehensive Review

Communication is an integral component of any business. As a business owner, you need to ensure that the communication systems are functioning properly for your employees to perform their tasks effectively.

Nicky Smith October 26, 2023

Why is Texting Good for Communication with Your Customers?

Texting has become a significant modality in business communication, preferred by 63% of customers. The alignment with customers’ lifestyles drives this preference as the average smartphone user checks their device every 10 minutes. Texting also outperforms emails and phone calls, boasting a 90% open rate and a 45% response rate, respectively, against email’s 20% and 6%. Additionally, it seamlessly integrates with other communication channels and provides a reliable digital paper trail. As texting elevates customer experience, productivity, and profitability, businesses are encouraged to implement it as part of their communication approach.

Mitchell Smith October 23, 2023

Help For Customers Who Hate Being Put On Hold

Research indicates that customers most dislike being placed on hold. A VoIP phone system can help address this issue by reducing or even eliminating hold times. This can be achieved through multiple strategies, including assigning unique phone numbers to all employees, using the auto-attendant feature to direct calls immediately, routing calls based on the time-of-day or day-of-week, utilizing the Presence feature to see real-time availability of colleagues, and integrating the system with other platforms like CRM. If holding is inevitable, custom music or messages can enhance the on-hold experience. VoIP thus significantly enhances customer service.

Neil Matson October 20, 2023

Does Your VoIP Business in North Carolina Need a Registered Agent?

In the bustling world of VoIP businesses in North Carolina, ensuring compliance and efficient communication with state agencies is pivotal. This is where the role of a Registered Agent becomes indispensable. Serving as a crucial liaison between your business and the state, a Registered Agent ensures you never miss important legal notifications, maintains your company’s good standing, and aids in navigating the intricacies of state regulations. If you’re looking to establish or maintain a thriving VoIP venture in NC, understanding and securing a reliable Registered Agent can be the cornerstone of seamless operations and regulatory harmony.

Nicky Smith October 19, 2023

VoIP Phone Service for Systems of Government

If you sell goods or services to different levels and systems of government, there is something you should know. The process is very different from typical B2C or B2B selling. Governments follow a strict procurement flow which includes a request for quote (RFQ) and request for proposal (RFP) process. Once a vendor is on the coveted “provider list,” they must continue to meet certain terms and conditions. Among these requirements are transparency and auditing. At Carolina Digital Phone, we are proud to be a trusted provider of VoIP services for government systems. Here are seven reasons why we have earned

Nicky Smith October 17, 2023

Why Doing Business with a Local Company Benefits You and the Local Economy

Supporting local businesses has crucial advantages; it bolsters the local economy, as money spent locally is reinvested in community services and indirectly supports other local merchants. Local businesses furnish employment opportunities and exceptional, personalized customer service. They foster trust, encouraging relationships in contrast to faceless corporations. Local entrepreneurs who create diverse marketplaces benefit from community support, while local industries often promote sustainability by minimizing transportation emissions. Moreover, these businesses contribute to building a tightly-knit community through sponsoring local events and charities. Buy local; it’s not just a purchase but a decision to positively affect your community economically, environmentally, and socially.

Nicky Smith October 16, 2023

Opinion: Why Every Business Should Consider Cloud Telephony Services

Cloud telephony, a cutting-edge solution that migrates business phone systems to the cloud, is revolutionizing business communication. It offers a myriad of features, ranging from basic call routing to advanced integrations with business tools, at a lower cost than traditional telephony systems. The adoption of cloud telephony is driven by the shift towards remote work, the need for scalable solutions, and the desire for cost-effective communication methods. By effectively replacing traditional landlines, PBX hardware, and infrastructure with internet-based services, cloud telephony provides a streamlined, efficient, and flexible approach to business communication. This technology plays a pivotal role in improving customer experiences, enhancing operational efficiency, and modernizing the way businesses handle calls.

Nicky Smith October 16, 2023

Business VoIP Solutions: Streamlining Communication for Success

Effective communication is necessary for success in today’s fast-paced business world. As businesses expand their reach geographically and digitally, they need reliable, efficient, and affordable communication tools. VoIP technology is a revolutionary advancement transforming the way businesses communicate. Voice over Internet Protocol (VoIP), commonly known as Internet telephony, is a technology that allows users to make voice calls using broadband Internet instead of a traditional analog phone line. This might sound technical, but in simpler terms, it is using the Internet to make phone calls. The value of this technology lies not just in its ability to transmit voice over

Nicky Smith October 16, 2023

Unveiling the Future with Digital Phone Services

The evolution of telecommunication has transitioned from traditional phone services to advanced digital phone services, enabled by the proliferation of the internet and digital technology. This transition symbolizes a push for efficient and meaningful connectivity. Digital phone services, notably Voice over Internet Protocol (VoIP), offer numerous benefits such as cost efficiency, versatility, mobility, scalability, and improved call quality. These services not only provide voice calls, but also video calls, text messaging, voicemail, and file sharing. Although reliant on internet connectivity, the robustness of digital phone services is continuously improving. The future is likely to see further integration of these platforms with technologies like Artificial Intelligence (AI), Virtual Reality (VR), and advanced internet connections like 5G.

Nicky Smith October 16, 2023

The Good and Bad Effects of Remote Work

The article delves into the shift toward remote working, emphasizing its numerous advantages like increased flexibility for employees, cost savings for companies, and significant reduction in greenhouse gas emissions and carbon footprint. It highlights how remote work aids in improving work-life balance, mental health, and overall productivity. However, the article also acknowledges drawbacks, scaling from social isolation for workers, the decrease in informal office interactions, a potential negative impact on company culture to adverse effects on employees’ mental health if not properly managed. It concludes by stating the need for maintaining open communications, adopting appropriate technologies, and maintaining a healthy work environment to successfully reap the benefits of remote work.

Nicky Smith October 13, 2023

Call Center Solutions Boost Employee Performance

Effective performance management is essential to business success. And, in the long run, survival. Notes McKinsey: “Through both formal and informal processes, [performance management helps companies] align their employees, resources, and systems to meet their strategic objectives. It works as a dashboard too, providing an early warning of potential problems and allowing managers to know when they must make adjustments to keep a business on track.” In this article, we dive into a roster of performance management metrics your management team can monitor and track through our powerful hosted call center solution. Performance Management Metric: Speed of Answer/Response Time This

Neil Matson October 10, 2023

IVR – Big Feature for Small Business Telephone System

Things have been challenging — to say the least — for many small business owners over the last few years. But there is some good news that will improve everything from customer satisfaction to the bottom line. It is one of the most popular advanced features in our cloud-based (i.e., voice over internet protocol AKA VoIP) phone system: Interactive Voice Response (IVR). About IVR Even if you do not currently use IVR in your small business, you have doubtlessly experienced it many times as a customer, or when contacting a government agency. It works by asking you to press digits

Mitchell Smith October 3, 2023

How Telehealth is Being Used to Support PCOS Management

Polycystic ovary syndrome (PCOS) is a chronic condition that affects 1 in 10 women between the ages of 11 and 44. PCOS causes a range of hormonal imbalances and metabolism issues. It’s also the most common cause of infertility among women of childbearing age. Typical symptoms include irregular menstrual cycles, excess hair (also known as hirsutism), acne, thinning hair, weight gain, darkening skin, and skin tags. Additionally, some of the symptoms can have a variety of potential causes. So, up to 70% of cases remain undiagnosed. Gaps in the management of PCOS Aside from the difficulty of reaching a diagnosis, there are

Nicky Smith October 3, 2023

8 Reasons Why a Cloud Phone System Will Surprise and Delight Your Customers

To boost customer satisfaction, it’s important to go beyond their expectations and make them feel special. Surprise and delight your customers by doing something unexpected that shows your appreciation and lets them know you value their business. The old saying “If you don’t take care of your customers, then someone else will” is not just a helpful idea: it is a mandatory instruction. Consider the following: Thankfully, however, the flip side is also true: good customer service is “the gift that keeps on giving”: And so, the #1 question that EVERY business should be asking is: What can we do

Neil Matson September 29, 2023

eSIM vs. SIM – What is the difference?

Mobile connectivity plays an important business role more than ever. According to a recent survey of working adults worldwide, 64 percent of working adults in the US use personal devices for business. Traditional mobile devices rely on physical SIM cards to connect to mobile networks. However, advanced technology has produced a new player– the eSIM. This advanced technology gained momentum in recent years, offering a range of benefits compared to traditional SIM cards. We will explore and explain the key differences between a traditional SIM card and an eSIM. We will also examine how eSIM technology transforms how we connect

Neil Matson September 28, 2023

Small Towns Get White Glove Service from local business

Seeking Unparalleled Telephone Service for Your Business? At Carolina Digital Phone, we don’t just gain customers; we build lasting relationships. Immerse yourself in our ‘White Glove Service’ that instills confidence and significantly enhances your operations. We stand apart from large firms by offering tailored solutions meticulously crafted to meet your unique business needs, ensuring a strengthened strategic position. Say goodbye to one-size-fits-all approaches – call us for a bespoke communication experience!

Nicky Smith September 21, 2023

Top 5 Ways Our Competitors Lose Customers to Us

Carolina Digital Phone has been in business for more than 20 years. For very select companies in some industries, this is not an exceptionally long period. For example, founded in 1806, Colgate is still going strong and the legendary Pabst Brewing Company has been around since 1844. However, in the VoIP (Voice over Internet Protocol) marketplace, 20+ years is an ETERNITY. You can probably measure the average lifespan of a VoIP company in months rather than years. We have seen so many companies come and go — a few because they were unlucky, but the vast majority because they did

Sam Bugge September 19, 2023

Secrets of Business Phone Systems in Charlotte

If you are researching business phone systems in Charlotte, then here are 3 things that you need to know NOW — so that you don’t regret your decision and investment LATER: 1. A Voice Over Internet Protocol (VoIP) phone system is categorically superior to a landline phone system. There are several reasons for this, including: 2. You do NOT — repeat do NOT — have to pay North Carolina sales tax for your VoIP business phone system. Believe it or not (and you should believe it because it’s the truth!), but you don’t have to pay North Carolina state sales

Nicky Smith September 14, 2023

The Easiest Way to Increase Net Promoter Score (NPS)

The Net Promoter Score (NPS) lets companies gauge how customers view them. It separates respondents into three categories: promoters, passives, and detractors. Unlike other performance indicators, NPS looks at overall customer sentiment, giving greater insight into customer satisfaction. NPS is a globally recognized benchmark measuring customer loyalty. It does not focus on satisfaction with a specific brand, service, or interaction. It does not focus on satisfaction with a specific brand, service, or interaction. However, any individual interaction impacts NPS as well. Many Fortune 1000 companies use Net Promoter Scores to measure customer satisfaction. This method determines the likelihood of customers

Nicky Smith September 11, 2023

This isn't just a team; it's a community of experts dedicated to providing unparalleled business telephone solutions. Their collective enthusiasm and localized focus shine through, encapsulating why the Carolina Digital Phone Team is the go-to choice for businesses looking for personalized, reliable, and community-centered services.

Why the Carolina Digital Phone Team is Your Best Bet for Business Telephone Services: It’s All About Community

In today’s digital age, having a reliable business telephone system isn’t just an option—it’s a necessity. Amidst the clutter of countless service providers, the Carolina Digital Phone Team emerges as a beacon of personalized, dependable service. Why? Because we’re not just providers; we’re your neighbors. We understand that our community is the backbone of our success, and we’re committed to giving back in the best way we know how—by offering unmatched communication solutions tailored for local businesses. From our quick and easy on-site installations to our round-the-clock local support, we’re not just another service provider; we’re a community-centric team committed to helping your business—and our shared community—flourish.

Nicky Smith September 9, 2023

Why Cloud Phone Systems for Healthcare Make Sense

HealthcareDIVE notes hospitals are under relentless pressure to find efficiencies that reduce operational costs without compromising patient care standards. In simpler terms: they need to do more with less. And that’s why hospitals across the country have switched to a cloud telephone system. In this article, we will take a look at some key reasons that cloud phone systems for healthcare make sense. Substantial Year-Over-Year Cost Savings With a cloud telephone system, hospitals eliminate a lot of costly equipment. Gone is the need to purchase, support, and maintain costly PRIs, bonded T1s, or other trunk lines. While these are required

Nicky Smith August 30, 2023

Secrets to Improve Employee Efficiency

What is Employee Efficiency? Employee efficiency is a crucial factor in the success of any organization. It refers to how long it takes an employee to perform a unit of service compared to the theoretical time it should take. This measure allows businesses to assess the effectiveness of their workforce and identify areas for improvement. Each company may have benchmarks for measuring efficiency. These are typically based on industry standards, best practices, or internal targets. These benchmarks serve as a reference point for evaluating employee performance. These standards vary depending on the nature of the work being done. Measuring employee

Joan Wilkerson August 29, 2023

Yealink – The Best Choice for Business Telephone Equipment in NC

When upgrading from a landline phone system to a flexible, future-proofed, and feature-rich VoIP phone system (a.k.a. cloud phone system), a key question you need to answer is: “What business phone equipment should we select?” At Carolina Digital Phone, for many years we have recommended — and continue to strongly recommend — Yealink digital phones. That’s because Yealink designs them to work with all kinds of business phone systems. That way, you are not locked into one business phone service provider. The reasons why we suggest Yealink as the digital phone solution are: selection, call quality, ease of use, reliability,

Neil Matson August 24, 2023

Here’s How to Find the Most Reliable Cloud Phone System

When it comes to evaluating and choosing a cloud phone system, there are a lot of things to consider. Be sure to think about things like auto attendant, unlimited calling, mobile device apps for remote teams, video conferencing, and instant messaging. Then there are things like voicemail transcriptions, team messaging, toll-free numbers, and a list of advanced features to consider. Yet, in the big picture and long run, there is one factor that — more than any other — will determine whether your experience is profitable and rewarding, or costly and regrettable: RELIABILITY. Sounds simple, right? Well yes…and no. The

Neil Matson August 22, 2023

Finding a Hickory, NC VoIP Provider

A Brief History of Hickory, NC Hickory, North Carolina, nestled in the foothills of the majestic Blue Ridge Mountains, is a vibrant city with a rich history and a promising future. Boasting a unique blend of natural beauty and urban amenities, Hickory offers its residents and visitors a warm and welcoming community. The city’s dedication to innovation and progress is evident in its advanced manufacturing industry, which has helped shape its identity as the “Furniture Capital of the World.” Beyond its industrial prowess, Hickory cherishes its cultural heritage, with a thriving arts scene and an array of cultural events celebrating

Nicky Smith August 17, 2023

VoIP Business Communications Systems Disaster Recovery: How Does It Work?

There are many significant and game-changing benefits of a VoIP business communication system. Among the benefits are total mobility, scalability, flexibility, and, significant up-front and ongoing cost savings. However, as a business owner or decision-maker you know there is one crucial benefit that stands above and apart from the rest: disaster recovery. How Does VoIP Disaster Recovery Work? VoIP phone systems use a broadband internet connection transferring both audio and video (for videoconferencing). If the internet connection goes offline for any reason — such as natural disasters like hurricanes and floods — then an automatic failover process kicks in and

Neil Matson August 17, 2023

High Point, NC – Best Telephone Service for Local Businesses

High Point, North Carolina is a bustling city with a rich history and a thriving business community. High Point is conveniently located near major cities like Greensboro, Winston-Salem, and Charlotte. The city offers a range of services to business owners, including reliable and efficient business telephone systems. Whether you operate a small startup or a large corporation, you need a reliable phone system for effective communication. Exploring the Options for Phone Service in the Area When it comes to phone service options in the High Point, NC area, business owners and residents have a variety of choices to meet their

Nicky Smith August 16, 2023

Seamless VoIP Scalability

In today’s agile business landscape, we cannot underrate the importance of a scalable system. It is not a question of whether you will need to respond to change. Rather, it is a matter of when, how fast, and to what extent. VoIP (Voice over Internet Protocol) is becoming the go-to solution for businesses of all sizes. VoIP offers many benefits for organizations. These include lower costs, better teamwork, and scalability. This makes it possible to add or remove users as their needs change without interrupting service or adding fees. First, the Bad News Traditional landline phone systems are anti-scalable. This

Nicky Smith August 10, 2023

Looking for the Best Greensboro VoIP Provider? Ask These 3 Critical Questions

As a business owner or other decision-maker in your company, you probably know that when searching for the best Greensboro Voice Over Internet Protocol (VoIP) provider, sometimes Google isn’t your friend. Well, it is…and it isn’t. Google is friendly in that all you have to do is type “best Greensboro VoIP provider” (or something similar). Once you click search, you get many options that could be significantly better than traditional phone service. Googling is free, fast, and you don’t even have to say please and thank you. But, Google doesn’t do a great job when it comes to evaluating one

Nicky Smith August 9, 2023

Dentists are choosing Cloud-based Telephone Services for their Practice

Effective communication with clients is essential for any business, and even more so for service-based industries like dentistry. Choosing the right telephony system is thus a crucial step towards success. Many dental practices opt for cloud-based telephone facilities – a transition that all modern dental offices should consider. Given the significance of telephone systems in the current business landscape, it is crucial to analyze all aspects of this decision. Here is a comprehensive guide for dentists on everything they need to know about cloud phone systems. Dental Office Phone system A dental office phone system is an essential part of

Nicky Smith August 8, 2023

black rotary telephone beside beige manekin

5 VoIP Features that will make your daily calls more efficient

In today’s fast-paced digital world, communication stands as the backbone of successful operations. VoIP technology has emerged as a beacon of innovation, offering a range of features that can supercharge daily communications. Among these, there are five standout VoIP features poised to elevate the efficiency of your daily calls.

First, ‘Call Analytics’ provides real-time insights into call performance, helping businesses identify areas of improvement. Next, ‘Interactive Voice Response (IVR)’ systems guide callers through automated menus, ensuring they reach their intended department or personnel without delay. Then there’s ‘Call Forwarding’, which ensures you never miss an important call, redirecting it to alternative numbers or devices. ‘HD Voice Quality’ guarantees clarity in every conversation, eliminating misunderstandings. Lastly, ‘Multi-Device Support’ allows users to switch seamlessly between devices, ensuring uninterrupted communication regardless of location.

By embracing these cutting-edge VoIP features, businesses and individuals alike can enhance the quality, reach, and efficiency of their daily calls, ensuring they remain connected in the most optimized manner possible.

Nicky Smith August 7, 2023

Boost Your Business with Hosted VoIP & Call Queue

Elevate your business communication to the next level with Carolina Digital Phone’s Hosted VoIP and Call Queue system. This game-changing technology ensures that every inbound call is handled efficiently, enhancing customer satisfaction while providing a scalable and cost-effective solution. It’s the innovative edge your business needs in today’s competitive marketplace.

Nicky Smith August 5, 2023

Unlocking the Power of Charlotte Hosted PBX: A Must-Read Guide

There are some things that only folks from Charlotte, North Carolina understand. For example, Cheerwine won’t make you tipsy, regardless of how much you drink. Barbecue sauce without vinegar is unacceptable. The only honest answer to “When does the humidity finally stop around here?” is “never.” If you don’t know much about hosted PBX, (aka, VoIP or Voice Over Internet Protocol) phone service, we do! Carolina Digital is a proud North Carolina Based VoIP company providing unparalleled customer service to customers big and small since the 1980s. When it comes to VoIP systems and cloud phones, we’ve been there since

Joan Wilkerson August 3, 2023

Hosted Phone Service With Mobile Connectivity

If you are looking for the perfect hosted phone service with mobile connectivity with full unified communications features that work with your Android or iPhone, look no further. You have found the best cloud-based telephone service available nationwide. Carolina Digital Phone’s national footprint and geo-redundant cloud-based service make your business easier and more effective to manage. We replace your existing and possibly outdated on-premise phone equipment with a feature-rich cloud-based PBX. That means your desk and smartphones work together and can manage them from your browser and mobile app. Cloud phone systems make it easier for your customers to contact

Nicky Smith July 27, 2023

How to Choose a Cloud-Based Phone Service for Your Business

Cloud services have drastically changed the modern business landscape. With easy access to business-critical services over the internet, it’s made running your company cost less and more accessible. However, choosing the right services can be quite a challenge, especially with the overwhelming number of choices available. One of the most widely-used cloud services today is VoIP or Voice over Internet Protocol telephone service. Whether it’s long-distance calling solutions or focusing solely on local service support, there are many options to pick from when it comes to choosing the ideal cloud-based telephone service for your business. In this article, we’re going

Nicky Smith July 26, 2023

7 Reasons VoIP is the Perfect Phone System for Financial Advisors

The financial services industry market in the U.S. is booming. Assets under management (AUM) are projected to hit $57.03 trillion in 2023 and show an annual growth rate (CAGR 2023-2027) of 9.12%, resulting in a market volume of $80.87 trillion by 2027. However, with more growth comes stiffer competition. According to the U.S. Bureau of Labor Statistics (BLS), there were more than 330,300 financial advisors in the U.S. in 2021. By 2031, that number increases by 50,900. That represents a 15% rate of job growth. That is much higher than the average growth rate for all occupations at 7%. As such,

Joan Wilkerson July 25, 2023

A Short Education – What is VoIP?

What is VoIP? Are you curious about the wonders of VoIP? Well, let us fill you in! VoIP, short for Voice over Internet Protocol, is a technology that allows voice calls to be made over the Internet using digital signals. Gone are the days of relying on traditional telephones and circuit-switched networks. With VoIP, the future of communication is here! So, how does VoIP work its magic? It’s quite simple. Instead of relying on analog signals like traditional phones, VoIP converts your voice into digital signals. Those signals are then sent over your high-speed internet connection. This means that you

Nicky Smith July 24, 2023

Auto Attendant Best Practices

To ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider several different factors, including everything from the format and length of the greeting message to the number of menu options and the order they are placed in. That said, read on to discover eight of the best practices for implementing an auto attendant. Always Provide the Option to Speak to a Real Person We’ve all been frustrated by automated systems and sometimes just want to speak with a human. So, it should be no surprise that rule number

Nicky Smith July 20, 2023

The 5 R’s of Our Legendary Customer Service

Some companies believe customer service is merely one aspect of what they do. And then there are some companies whose commitment to customer service is part of their DNA. At Carolina Digital Phone, for more than 20 years we have earned a reputation for customer service that, from what our customers, partners, and peers tell us, is unrivaled in the marketplace. To us, delivering exceptional customer service is not just what we do. It is WHO WE ARE. At Carolina Digital Phone, we know that providing a smooth and memorable customer journey is crucial to our success. We strive to

Sam Bugge July 19, 2023

7 Facts That Make VoIP the Best Telephone System for a Small Office

One of the most important investments a small office will make is a phone system. Make the right decision, and the path to value and ROI will be short and straightforward. But make the wrong decision, and get stuck with an expensive, inflexible liability. To help ensure that a small office phone system is profitable and rewarding — instead of costly and regrettable — here are 7 reasons why you should focus on Voice Over Internet Protocol (VoIP) as your choice for a small office telephone system: 1. Substantial Up-front and Ongoing Cost Savings For large multi-site enterprises, cutting costs

Neil Matson July 17, 2023

Which Apps Slow Down iPhone the Most

We understand how frustrating it can be when your device is not performing as it should. There are several factors that could contribute to this issue, such as outdated software, insufficient storage space, and background applications consuming too many system resources. We are here to help you identify and resolve these issues so that you can get back to using your device to update the world on what you are up to. Below are some general tips on factors that can affect the performance of your iPhone. Please note that the impact on your device’s performance may vary depending on

Neil Matson July 11, 2023

Getting a Free Internet Phone Number for Your Business? Watch Out!

We all love getting free stuff. From extra perks and upgrades at hotels to having your friendly mechanic throw in some extras because, well, it’s just a nice thing to do. Yet, there are times when things that appear to be “free” and are advertised as such, are riddled with problems and risks. And if you’re thinking of getting a free Internet phone number for your business from a service like Google Voice, then you definitely want to heed this warning. Here are the five reasons why a (so-called) free internet phone number for your business is actually a costly

Matthew Hutton July 10, 2023

Stop Using Your Personal Phone for Work – You Need VoIP

In theory, all employees would be supplied with a corporately-owned smartphone for work-related communications. But in practice, this simply isn’t feasible for many companies, because the cost is enormous to provide each individual with a separate phone. And frankly, it’s not even desirable by many employees, who would much rather use their sleek and stylish late-model iPhone vs. something that was leading edge back when people were flocking to see The Wolf of Wall Street. And so, by financial necessity as well as personal preference, millions of employees use their personal phone for work; especially if they are remote/hybrid workers.

Chris Villa July 5, 2023

7 Benefits of a Private School Cloud Phone System

Increasing competition — especially from charter schools — means that many of today’s private schools are under immense, and in some cases unprecedented pressure to reduce overhead and operating costs. That is where a VoIP-based private school cloud phone system enters the picture and makes a transformative short and long-term difference. Below, we highlight the top 7 reasons why a private school cloud phone system (aka Voice over Internet Protocol or VoIP phone system) makes sense operationally and financially: #1: Substantial Cost Savings With a private school cloud phone system, there is no expensive hardware to buy, which results in

Joan Wilkerson June 29, 2023

When to Disable SIP ALG to Fix VoIP Issues

SIP ALG is a technology that is available on most commercial routers, which is a networking device that forwards traffic to the Internet, or between local area networks (LANs). The “SIP” part refers to Session Initiation Protocol. This is an underlying service that powers all VoIP activity. For example, SIP registers devices, ensures call presence, and governs call audio. The “ALG” part refers to Application Layer Gateway. This is a network address translation (NAT) tool that changes private IP addresses and ports into public IP addresses and ports. It functions as a proxy to re-establish the destination addresses in data

Matthew Hutton June 27, 2023

Carolina Digital Phone Hosted Cloud Phone System for HVAC Companies

Carolina Digital Phone’s Hosted Cloud Phone System for HVAC Companies It is predicted that the HVAC systems market will experience a 5.6% CAGR during the next several years. North America accounts for the largest market share. According to projections by Extrapolate, the market is expected to reach a valuation of USD 273 billion by 2032. This is due to the increasing adoption of modern infrastructure worldwide. Additionally, the growing demand for energy-efficient solutions, as well as technological advancements in the HVAC industry, are some of the major factors driving growth. HVAC VoIP provides Ongoing Growth To stay competitive, many HVAC

Nicky Smith June 22, 2023

Why a Cloud Telephone System is Perfect for Seasonal Businesses

While all businesses have ebbs and flows, seasonal businesses such as those in the tourism, hospitality, landscaping, gardening, home improvement, and recreation industries have high peaks — and deep valleys. As long as people are at home and not working, businesses such as ski resorts, golf courses, summer camps, and food trucks have to plan accordingly. A cloud telephone system is a perfect solution for seasonal businesses. Because of the flexibility, it offers a variety of features and benefits that can help them make the most of their off-season while still being prepared for when things get busy. Here are

Nicky Smith June 22, 2023

5 Things to Look for in a Winston-Salem Hosted PBX Company

Photo by Ian McIlwraith on Unsplash 5 Things to Look for in a Winston-Salem Hosted PBX Company We all know that having the right information, at the right time, can make all the difference between rewarding decisions, and those that are regrettable decisions. For example, when you’re in Winston-Salem during rush hour, then you want to do your best to avoid East 5th Street. While you’re at it, avoid North Church Street, North Liberty Street, 3rd Street, and Trade Street Northwest. Seriously, don’t get us started on Trade Street Northwest. Or, if you’re in the mood for some KILLER baked

Nicky Smith June 22, 2023

Cloud Phone Systems Save Money Over On-Premises Systems

The advanced features of a VoIP phone system bring significant additional value when compared to traditional landlines. VoIP systems often include additional features such as call forwarding, call routing, and virtual extensions, which enhance productivity and streamline communication within an organization. Additionally, VoIP systems typically offer advanced call management features like voicemail-to-email transcription, call recording, and video conferencing, enabling seamless collaboration and improved customer service. With cost-effective pricing plans and scalability, VoIP phone systems deliver an array of features that go beyond the limitations of traditional landlines, making them indispensable tool for modern businesses.

Nicky Smith June 20, 2023

Everything You Need to Know about Hosted PBX Service

As a small business owner, you will be happy to know that you can get all the big business telephone features without extra costs or worries – all you need to do is to use a Cloud-Based Hosted PBX from Carolina Digital Phone. A good network connects all of your staff and to your customers, regardless of location. Reach employees at headquarters, remote offices, home offices, and on the go can easilly via a single telephone number. With the good quality Cloud-based Hosted PBX solution from Carolina Digital Phone, all you will need is an IP phone and a connection

Chris Villa June 19, 2023

6 Ways to Reduce Spam Likely Flags on Your Calls

The reputation of your phone number is crucial for outbound call centers. If you are using new numbers or ones previously noted as spam, it can set off red flags for carriers and blocking apps. This is especially true in light of STIR/SHAKEN regulations. As a result, you may not be able to reach potential customers interested in what you have to offer – ultimately resulting in decreased revenue.

Neil Matson June 16, 2023

If Your Business Isn’t Working Remotely, You’re Doing It Wrong

In recent years, remote working has become increasingly popular among both small businesses and large enterprises. Yet, some managers and business owners have been reluctant to implement remote working (or hybrid remote working which is a mix of home-office/in-office), because they don’t see the advantages and mistakenly see the move as a downgrade. However, research has revealed that the opposite is true: remote working, when it is structured, deployed, supported, and managed properly, delivers significant benefits: These benefits include: Reduced costs & increased profitability Businesses save an average of $22,000 per year in overhead costs for each full-time remote worker.

Neil Matson June 15, 2023

Business Telephone Equipment in NC: 3 Things You Need to Know

Business telephone equipment typically refers to things like a phone system (sometimes referred to as a PBX/private branch exchange), handset phones, headsets (sometimes referred to as softphones), hubs for conference calls, and so on. If you are searching for business telephone equipment in NC, then here are 3 things that you want to know: 1. You Best Option is a Cloud-Based Phone System Software and services that run on the internet instead of locally on a computer — better known as “the cloud” — are everywhere these days, and there is no slowdown in sight. By 2025, Gartner estimates that

Nicky Smith June 13, 2023

counties and government agencies can see significant cost savings realized by government entities through the adoption of Carolina Digital Phone's efficient communication solutions

Local Expertise: Why Carolina Digital Phone is the Low-cost Hosted Solution Your Government Entity Needs Today

Explore the potential of cloud-based telephony with Carolina Digital Phone, the leading provider of cost-efficient, scalable, and localized communication solutions for government entities, cities, townships, and counties. With over 20 years of industry experience, Carolina Digital Phone promises high-quality services that are not only budget-friendly but also capable of adapting to the evolving needs of the community. It’s more than a cost-saving initiative; it’s an investment into the future of your community.

Nicky Smith June 10, 2023

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