Blog, Insights, and Announcements from Carolina Digital Phone

5 Reasons Cloud Phone Systems Are More Secure Than Landline Systems

Security is a top-of-mind concern these days and for good reason. The costs of a data breach can be significant — and in some cases enormous. For example, the Target breach in 2013 ultimately ended up costing the company a cool $162 million. And who can forget the Epsilon breach back in 2011? The price tag for that incident? Four (cue Dr. Evil voice) BILLION dollars. Of course, most data breaches aren’t as staggeringly expensive as these notorious cases. However, all breaches are costly and can take several weeks, months, or even years to investigate and clean up. And we

Nicky Smith August 4, 2020

Why Customers HATE Having their Call Transferred & What to Do About It

A survey by Consumer Reports found that a whopping 70 percent of customers become highly upset — and some outright hate it — when they hear the following phrase (or a variation): “I need to transfer your call.” – People hate having their call transferred. What’s behind this dread and loathing? Surely, it can’t be the simple act of transferring a call. After all, customers don’t have to lift a finger, and transfers are instant. There must be something else that infuriates customers. It’s not that customers inherently hate having their call transferred, it’s that they hate what usually happens

Nicky Smith July 31, 2020

Make BLF Your New BFF!

In the business world, there too are many acronyms to try to remember them all. The same goes for electronics. But there are a few that will make your workday so much easier. One is “BLF” which stands for Busy Lamp Field on your IP business telephone. While it doesn’t sound very sexy, the BLF indicator just might be your new BFF (Best Friend Forever). The BLF has been around for quite some time but is more useful now than ever on cloud-based phones. On most modern telephones, the BLF is usually a small Light Emitting Diode (LED). Great, another

Neil Matson July 27, 2020

Total Computer Solutions – A Trusted Resource

Carolina Digital Phone endorses and highly recommends Total Computer Solutions as a valuable resource for technical support. We are very happy to have them as a trusted partner. — Nicky Smith, CEO Carolina Digital Phone The analysts and staff at Total Computer Solutions (TCS) are experienced, capable, and care about your organization’s success. They understand that a reliable IT infrastructure can elevate your bottom line and give you a competitive advantage in your industry. Genuine concern for you and your organization paired with their expertise in the use of Microsoft cloud and on-premise solutions makes TCS unique. TCS helps provide

Nicky Smith July 23, 2020

Cloud Phone System Feature Spotlight: Music-on-Hold

First things first: we all know that customers don’t like being placed on hold, and some of them downright hate it. But what you may not know is WHY customers find this experience so dreadful. As with many things in life, this reaction has less to do with reality and more to do with perception. It’s All in the Mind Research has revealed that what rankles people so much about waiting on hold isn’t actually waiting: it’s that they have nothing to do, which makes them feel that they’re waiting much longer than they truly are. For example, a customer

Nicky Smith July 21, 2020

10 Great Reasons Your Business Should Move To The Cloud

While there have been advances in the telephone industry over the years, the basic concept has not changed much for over a hundred years. However, in the 21st Century, a major shakeup in the business phone industry means you should seriously consider updating your business phone system.

Nicky Smith July 15, 2020

Cloud Phone System Feature Spotlight: Auto Attendant

One of the most important — and also the most loved — features of a cloud-based phone system is Auto-Attendant. Much more than an answering machine, Auto-Attendant is an automated, sophisticated, customizable, and VERY easy-to-use virtual receptionist. Key Benefits Here are some benefits of Auto-Attendant that will make your team wonder how they managed without it: Answer calls with a professional and customized company greeting. You’ll never miss a call again, even during busy times and after hours. Route incoming calls based on business hours, date, date range, or specific caller ID. For example, you can automatically direct calls from

Neil Matson July 9, 2020

5 Secrets of Turning a Crisis into an Opportunity for Success

At the height of World War II, Sir Winston Churchill said, “Never let a good crisis go to waste.” Think about it. On the surface, what possible good could arise from a crisis? The answer is that it gives us an urgency to examine and rethink how things are working and how we can improve. With that in mind, here are five ways companies can learn and benefit from the coronavirus crisis: Embrace and Encourage Working From Home Naturally, some businesses cannot implement a distributed workforce. However, allowing some employees to work at least partially from a home office is

Neil Matson July 7, 2020

Helping the Arts Community in North Carolina

Carolina Digital Phone, a locally homegrown business based in Greensboro North Carolina is committed to helping Arts of North Carolina in uniting people and communities to strengthen and celebrate a creative North Carolina. The arts and culture industry, an essential economic driver as well as a vital cultural asset for North Carolina, has been devastated by COVID-19. Along with airlines, restaurants and sports, the arts and cultural sector took the first major financial blow dealt by the coronavirus. In the earliest days of the crisis, nearly all performances and festivals were canceled, and museums shut their doors to comply with

Neil Matson July 3, 2020

Why BYOD for VoIP is a Must!

When you’re hosting a party, the acronym that fills your heart with joy is “BYOB,” which stands for “Bring Your Own Beer” (or other preferred adult beverage). But if your company is planning on upgrading to a cloud phone system, there’s a different acronym that is even more worthy of your love: BYOD. BYOD stands for “bring your own device,” and it allows your company to enjoy three massive advantages: 1. If you have pre-existing compatible phones, routers, and POE switches, then you can integrate these into the cloud phone system. This will save you a significant amount of money

Nicky Smith June 30, 2020

Is Your Business Hot-Desking? Then You Need a Cloud Phone System

As we emerge from the COVID-19 lockdown, millions of people are preparing to return to the corporate office (and many have already started the migration). However, we are likely to see a significant shift in the workplace landscape: the popularity of hot desking. What is Hot-Desking? Hot desking refers to a layout in which employees don’t have assigned workstations or offices. Instead, when they’re in the corporate environment (as opposed to their home office), they simply sit at any available desk and start working. It’s similar to hotel business centers or shared workspaces like WeWork, Impact Hub, etc. Post-Conavirus Hot-Desking

Nicky Smith June 25, 2020

Study: Most School Districts Failing to Support Students During COVID-19 — and How We Can Help

On the educational landscape, typically students fear getting an “F” on an assignment or test. However, an eye-opening new study reveals that most school districts around the country are not making the grade during the coronavirus pandemic. The study carried out by the Center on Reinventing Public Education (CPRE), looked at the policies of 477 school systems across the U.S. and discovered that only 33% of districts expected teachers to remotely provide instruction, track student engagement, and monitor academic progress for all students. The gap was especially pronounced in economically disadvantaged communities. As the study’s lead researchers soberly concluded: “This

Nicky Smith June 24, 2020

A Brief History of VoIP and Why You Need it Now

Since the beginning of recorded history, communication has been an essential part of everyday life. From individuals to major corporations, hospitals, and schools, being able to share information is critical. But we’ve come a long way since cave drawings, the adaption of the modern alphabet, and smoke signals. A communications revolution began with the invention of the telegraph in the 1840s and the telephone around 1876. It wasn’t until well into the 20th century that we began to move away from the analog telephone. With the creation of ARPANET in 1969 and the internet in the 1970s, a new communications

Neil Matson June 22, 2020

Do This Before You Reopen Your Business

As businesses worldwide begin coming out of their coronavirus induced hibernation, the world is a very different place. Having a plan for reopening your business is imperative. Also critical is having a plan to communicate with your customers what to expect. Even before they walk in your door, your customers are faced with a laundry list of do’s and don’ts. They must be made aware of any services you may have (temporarily) modified or discontinued as well as precautions you are taking and procedures they must adhere to. It’s not enough to make sure your business has taken the necessary

Nicky Smith June 17, 2020

The #1 Mistake Businesses Make When Buying a Cloud Phone System

Learning from our own mistakes is smart. But learning from the mistakes of others is wise — and also a heck of a lot less painful, tragic, awful…you get the picture. If your business has decided to switch from your conventional landline phone system to a cloud phone system, here is the biggest and costliest mistake that others have made, but that you can wisely avoid: underestimating the importance of OUTSTANDING SERVICE. Don’t ignore factors like features, functionality, scalability, and price. But without a doubt, service is going to determine more than anything else whether your investment will be rewarding

Nicky Smith June 15, 2020

What NOT to do When You Move to the Cloud

Cloud migrations have been increasing rapidly in the wake of the COVID-19 pandemic. Recently, companies have been moving more data, services, and applications to the cloud as a means to become more streamlined and productive. Businesses migrating information to the cloud is not a new trend. The move toward cloud adoption, however, has been picking up steam during the worldwide lockdown with some interesting results: A major shift to remote working Reduction in capital investment Innovative business models adapting to a major shift in consumer habits Welcome to the Cloud Worldwide demand for cloud services is swelling as more people

Neil Matson June 12, 2020

Take a Good Look at Your Remote Work Infrastructure or You’ll Be Sorry

Many municipalities were caught off-guard when the COVID-19 pandemic required them to make a swift change to remote work. Businesses at all levels, but particularly in local government, were forced to address a host of concerns from a shortage of secure infrastructure and increased risks of cyber-attacks to untrained staff managing critical information without the help of their IT team. Let’s take a look: Infrastructure Without pre-planning for a teleworking-friendly structure, many offices were ill-prepared for the stay-at-home orders at the outset of the pandemic. Lacking reliable communication and collaboration tools like VoIP or a committed hosting platform, many didn’t

Nicky Smith June 10, 2020

5 Things Leaders Never Do In A Video Meeting

Now that it has been a few months since the COVID-19 pandemic forced many of us to change our daily routines, it’s time for a refresher course in video conferencing etiquette. If sweatpants have become your new office attire, and your daily commute has moved to a stroll from the bedroom to the kitchen to the sofa, you don’t want to let your guard down. Even though we may have become accustomed to working from home that doesn’t give us a pass from looking presentable for the onslaught of web meetings we still must attend on a weekly and often

Nicky Smith June 9, 2020

Greensboro Strong – Support Local Businesses

Carolina Digital Phone is proud to be a locally owned Greensboro NC business. We share in the struggles of our neighbors, friends, family, and community as a whole. While we welcome peaceful protesters working towards a change, we will never welcome violence and hatred. Randomly attacking local businesses that are already struggling to stay afloat only causes more injustice. We are posting these images to show support for our hometown businesses and the community affected by a few random acts of destruction and looting during otherwise peaceful protests for change. These businesses are not just our customers. They are our

Neil Matson June 4, 2020

How to Future-Proof Your Business

The global demand for cloud-based communication has been increasing at a rapid pace recently. It is estimated that the global cloud PBX market will grow at a compound annual growth rate of nearly 13%, reaching a value of 6.36 billion dollars by 2027. If you don’t switch to cloud communications, your competition will have an advantage. Many organizations have either already switched or are beginning the move to cloud technology. The benefits of switching your business to cloud include increased flexibility, improved performance, and lower cost. Nevertheless, there are still businesses that have not taken the final step to convert

Nicky Smith June 4, 2020

Charting a Course to Safely Restart the North Carolina Economy

With signs that the worst of the coronavirus pandemic may finally be receding into our rearview mirror, it’s time to focus our attention on restarting North Carolina’s economy. But where do we start on the roadmap to recovery? Certainly, we don’t want to do anything to fuel the second wave of potentially more severe infections or mortality. However, we need to recognize the catastrophic economic hardship inflicted on businesses and workers. A slow road into a recession is one thing. It’s different to go from a record low unemployment rate to slamming on the brakes and losing 36 million jobs

Neil Matson June 2, 2020

Is Your Business Delivering the 3 R’s of HIGHLY PROFITABLE Phone-Based Customer Support?

In the world of customer support, some companies shine while others falter. The secret? The 3 R’s: Reach, Responsiveness, and Resolution.

By prioritizing these elements, companies can enhance their phone support and stay ahead of the competition.

Nicky Smith May 29, 2020

Is the Kitchen Table the New Work Cubicle?

Will your morning commute from home to the office be forever replaced with a bleary-eyed stroll from the bedroom to the kitchen in your fuzzy slippers? Maybe — the COVID-19 pandemic has forced businesses to rethink how to manage their employees and remain productive, and a physical office setting isn’t a necessity anymore. Notable employers like Twitter and Facebook are giving notice to workers that they will be able to work from home permanently. Others, like Barclays and Nationwide, have announced intentions to reduce their office space. “We’ve been investing in our technological capabilities for years, and those investments really

Nicky Smith May 28, 2020

How COVID-19 Makes Small Businesses Better

Is your company ready for not just survival but growth as we enter the “new normal” after COVID-19? Withstanding the weeks of change and uncertainty have given businesses some challenges, to say the least. But as multiple states reopen in phases, there are some promising lessons we can learn. It would be quite a stretch to suggest there is a “silver lining” in a pandemic. There will, however, be innovative, and newly discovered ways to bounce back from this event. Many businesses can exceed their recovery expectations and emerge stronger. Moving ahead, we will know how to be prepared for

Nicky Smith May 26, 2020

Still Unsure About Switching to a Cloud Telephone System? Read This Now!

If you are a business owner or executive, then obviously you want to find ways to save money — especially these days with so much uncertainty about the future. Switching from a landline telephone system to a cloud telephone system will save your business anywhere from around 20%-50% per year (and possibly more). Plus, your staff — regardless of whether they are in a home office or workplace location — will have access to a full range of enterprise-grade calling features like voicemail-to-email and auto attendant that will help them be more productive and efficient. On top of this, your

Nicky Smith May 21, 2020

10 Great Things You May Not Know About Our Softphone App

There is growing — but cautious — optimism that the very worst of the coronavirus pandemic is behind us, and we can start looking forward to a summer filled with fishing, golf, barbecues with family and friends, and other things that make life worth living. And speaking of inspiring news, here are 10 great things that you may not know about our softphone app: It is offered FREE to all of our valued customers. There is no additional charge of any kind. It is available for iOS and Android devices (smartphones and tablets). It installs quickly, and the streamlined clutter-free

Neil Matson May 20, 2020

You Must Have Thermal Analytics For Your Business To survive

As the world advances toward reopening from the COVID-19 pandemic, your business needs to be prepared. Carolina Digital Phones has solutions to your communication needs through our dependable, affordable Voice over Internet Protocol (VoIP) telephone services. Our partners at AT&T IoT (Internet of Things) are preparing integrated solutions for businesses with public spaces in need of real-time monitoring of body temperature through Thermal Analytics. In the new economy, being able to monitor a large number of people without bringing your company to a halt will ensure your business or institution runs smoothly without major bottlenecks or delays. Being able to

Nicky Smith May 18, 2020

The Time for Action is Now: A Wake-Up Call for Business

This week, Twitter announced that many of their employees will be allowed to work from home not just for the duration of the coronavirus pandemic shutdown, but forever. Other companies are grappling with when to reopen their physical offices and, how many of their employees to allow to work remotely. Barclays and JPMorgan Chase & Co may not bring all employees back at the same time. Austin, Texas-based Dell Computers says that more than 50% of their more than 160,000 employees may never return to the office. The decision by Twitter and other employers signals a growing shift in attitude

Nicky Smith May 14, 2020

Five Facts to Learn from Telehealth Early Adopters

Medical institutions and professionals are constantly looking for ways of evolving and being able to give the best possible healthcare and treatment to patients. The need for more readily accessible healthcare is growing. One in five adults in the United States is believed to live with some sort of mental illness or mental health problem. For three years running, life expectancy has dropped in the US, which only serves to highlight the need for greater access to behavioral care and treatment in day to day life. Telehealth is one of the greatest tools available to behavioral healthcare providers when it

Nicky Smith May 4, 2020

Why my Local Community Bank is the best!

When the going gets tough, local businesses get going As a longtime business owner in the Triad, I have always been a big supporter of backing local companies and following the principle of “give where you live.” But as we all know, relationships are a two-way street. And right now, as we grapple with this unprecedented crisis caused by COVID-19, I am seeing local businesses step up and give back to their customers in ways that are both practical, and inspirational. As the saying goes: In bad times, you find out who your real friends are. Since the beginning of

Nicky Smith April 30, 2020

Video Conference Security is More Important Than Ever

In today’s current climate, video conference security has become more important than ever before. More people are remote working in light of the coronavirus lockdown. Getting used to remote working isn’t easy. You need to get your routine figured out and you need to get used to the different tools you will be using while working from home. It’s a big shift! And, this is represented effectively when it comes to the different statistics out there in regards to collaboration tools and the usage of online video context. Let’s take a look at the case of Zoom… We only need

Nicky Smith April 30, 2020

VPN, Personal Online Security, Virtual Private Network

7 Tips to Increase at-Home Virtual Private Network (VPN) Speed

A virtual private network (VPN) encrypts traffic between a device (e.g. computer, laptop, tablet, or smartphone) and a network. Since hackers don’t have the encryption key, they can’t snoop and steal data. That’s the good news. The bad news is that because millions of people are working from home right now due to the coronavirus pandemic, VPNs are getting overloaded with traffic. Reports show that the global use of some VPNs has increased by 165 percent since March 11. This is causing some remote workers to experience sluggish data connectivity speeds, which is making it frustrating (and sometimes impossible) to

Nicky Smith April 28, 2020

Local Economy Reboot 2.0

As COVID-19 continues to sweep across the United States, government bodies, commercial organizations and individuals are already looking forward to how we’ll build a new future. The impact of COVID-19 may be unprecedented in living memory, but the compassionate and courageous response is nothing new. Like everyone, my outlook has been changed by COVID-19. As we’ve seen the speed at which a previously unknown threat can affect our country, it’s natural to feel shocked and wary. Now that we find ourselves reaching the peak of the outbreak, however, these initial emotions have given way to altogether more positive ones: optimism,

Nicky Smith April 20, 2020

There is good news. You just need to look for it.

Most of us have more time on our hands than ever before. We’re locked down in our homes, with nothing to do. We’re probably reading the news more than we ever have been, actively searching for updates on the coronavirus and information on how many people have died and when we will be able to resume to normal life again. It can be easy to become wrapped up in all of the doom and gloom that is on the television and the internet. However, there are plenty of great news stories out there at the moment; you simply need to

Nicky Smith April 19, 2020

COVID-19 Crisis: 3 Reasons Why America Will Triumph

The look on people’s faces is asking the same thing: How could this happen so rapidly? In just a few weeks, we have gone from being advised to wash our hands properly — which, frankly, is something that we should always be doing regardless — to being ordered to stay in our homes for all but the most vital activities, like buying essential groceries or going to the drug store. True, our nation has faced larger catastrophes before. But we have never experienced so much remarkable change in such a small period of time. This isn’t merely dizzying. It’s staggering.

Nicky Smith April 13, 2020

Positive News Stories You May Have Missed During The Coronavirus Outbreak

In a rare move – one that has only been done four times for the monarch – the Queen delivered a speech to the country amid the Coronavirus pandemic. Speaking from Windsor Castle in a pre-recorded message where only one camera person wearing protective clothing was present, the Queen rallied the country saying we will ‘succeed’ in overcoming Covid-19 and thanked NHS staff and key workers for their tireless sacrifice. One of the most stirring comments was one of hope from the 93-year-old Queen: ‘We should take comfort that while we may have more still to endure, better days will

Nicky Smith April 11, 2020

COVID-19 Reveals the Benefits of Remote Work Solutions

Since it first emerged in China last year, the coronavirus has spread rapidly across the globe. To slow the spread of this disease, many U.S. states and municipal governments have either ordered or recommended that individuals stay home as much as possible and avoid contact with others. This has interrupted work for many businesses, who are now looking for remote work solutions. But this isn’t the only situation when telework solutions can benefit your company, and recent events have highlighted the many advantages of being a remote teleworker or offering this opportunity to your employees. 3 Major Advantages of Remote Work Solutions 1. Improved

Nicky Smith April 7, 2020

America 2.0 – When The Global Pandemic Is Over

Right now, we are living in uncertain times resulting from a global pandemic. There is fear and even panic resulting from this virus and the resulting aftermath. Many are sick, some have died, many more are at risk, food and savings are scarce for some people, some have lost their jobs or at least their income, and schools are shut down. No one is unaffected by the turmoil. While we are struggling through the changes and adjustments needed to fight this virus, we may have difficulty seeing an end. We may be longing to go back to a time before

Nicky Smith April 5, 2020

10 Reasons NOT to Choose Google Voice for Your Business

Now that it is integrated with G Suite, there is a lot of buzz these days about using Google Voice as a business telecommunications solution. Unfortunately, some businesses that have headed in that direction have found the experience frustrating, costly and regrettable. Here are 10 key reasons why: 1. No Business Caller ID Every business knows that caller ID is an absolute must have feature. In fact, it shouldn’t even be called a “feature” at all. It’s a basic staple that simply can’t not be an option. This is not 1992 anymore. There are three major problems with Google Voice

Nicky Smith April 5, 2020

Success Story: Christ United Methodist Church in Greensboro

The team at Christ United Methodist Church in Greensboro is simply amazing, and now their efforts are needed more than ever. Indeed, a survey by the Pew Research Center revealed an unexpected impact of the coronavirus crisis: more Americans are turning their attention — and some of them for the very first time — to spiritual and religious matters. And so, when Samantha Charlet, the outstanding and friendly Business Manager at Christ United Methodist Church wanted to make sure that her IP phones worked over a Wi-Fi network, our (also outstanding and friendly!) Customer Service Manager Randy Williams personally delivered

Nicky Smith April 3, 2020

5 Best Techniques for Working at Home

Welcome to lockdown! This is a weird time for everyone, and that’s putting it lightly/ so many of us are used to waking up early and rushing through morning exercise, breakfast, a coffee or two, and even kissing our partners on the cheek goodbye. Often, we may not see our family before leaving the house. However, with lockdown, everything has changed. Working from home is the new normal for many, and if you’ve never worked from home before, then it can be a challenge to adjust. To help you overcome this sudden and unexpected shift in your life, here are

Nicky Smith April 2, 2020

Involuntary Confinement

The business executive had a busy life. He would get up at 5 AM every day to go for a run around the neighborhood. After his run, he’d take a shower, make a pot of coffee, and then he’d rush to the train station for a tedious 45-minute commute to the office. When work finished for the day, he’d take the same tedious commute back home, exhausted, and not in the mood to hang out with the family. And then, everything changed. All of a sudden, he was home every day with his wife, his three kids, aged three, ten,

Nicky Smith April 2, 2020

Success Story: French West Vaughan Working Remotely

A couple of weeks ago, our customer French West Vaughan was gearing up to transition their staff to work remotely, when they ran into an unexpected challenge: two of their key people responsible for answering calls didn’t have a wired network in their home office. As a result, they wouldn’t be able to use their IP phones. Understandably, FWV was concerned and reached out to us for help. Because time was of the essence, our Major Account Executive, Joan Wilkerson personally delivered two high-performance Wi-Fi dongles to FWV’s corporate HQ in Raleigh. Now, these two key employees are happily and

Nicky Smith April 2, 2020

Working From Home Productively & Comfortably

Keeping your business up and running amidst the current pandemic sweeping the globe can seem like a somewhat impossible task, as there are so many obstacles that appear to stand in your way thanks to measures such as social distancing and working from home. However, there are several ways that you can continue to operate as normal despite the hurdles you face, and you can ensure that your business can thrive as usual with productivity at ultimate levels in every location. The experience may be one which is particularly stressful and negative, but it can also be a great learning

Nicky Smith April 2, 2020

10 Steps To Help Your Business Survive and Thrive

Whether you’ve recently launched a startup or you’re the CEO of an established organization, these unprecedented times caused by COVID-19 have erected several unique obstacles. On a brighter note, though, it also creates the perfect landscape for opportunistic entrepreneurs that are willing to go the extra mile. With the right strategy in place, your business can thrive during these difficult times. Focus on the 10 pointers below, and you won’t go far wrong. 1| Positive Communication “You never know when a moment and a few sincere words can have an impact on a life.” – Zig Ziglar. Great communication sits

Nicky Smith April 1, 2020

Not an April Fools’ Gag: We Are SERIOUS About Our Free Offer to Support Remote Workers

Given the serious coronavirus pandemic, this year Google has decided to skip its April Fools’ Day gags. And speaking of taking things seriously: at Carolina Digital Phone, we are very serious about doing our part to make things better for businesses during this difficult time. That is why we have launched a special FREE OFFER to help your business stay successful in your business. HERE IS HOW IT WORKS: Until April 17, 2020 when you make a two-year agreement for services, you will also get TWO FREE MONTHS of service and BELOW COST PRICING on state-of-the-art Yealink IP-based telephones. And

Nicky Smith April 1, 2020

Working at Home with Pets

With all the virus-related doom and gloom in the media, you could think that NOTHING good is happening in the world. But you’d be wrong. As with any catastrophe, there’s always a silver lining. And in the current crisis, it’s spending more time at home with your pets. With the rise of “stay at home” working, we’re seeing a whole new generation of co-workers come to the fore – or should we say, the “paw?” And while our animal friends might not be able to organize spreadsheets or fire off emails, they are, nonetheless, lending their support in our time

Nicky Smith March 31, 2020

Gates County Government Deploys Hosted Phones with Success

Our customer Gates County contacted us when the IP phones that their employees took home didn’t work. We quickly discovered the root cause: Gates County had Power-Over-Ethernet (POE) in their corporate office. This technology allowed them to power all IP phones without the need to plug each one into a wall outlet. The same ethernet cable that transmitted data also transmitted power. But guess what? Most employees didn’t have POE at home, and so their IP phones weren’t getting any power. That’s when Joan Wilkerson, one of our amazing Major Account Executives, sprang into action! She had several IP phone

Nicky Smith March 31, 2020

Where is the Power Supply?

Working remotely has its challenges, especially when you usually rely on your office IT supplies to help you keep everything up and running! I work in medical supplies sales and need an IP based phone to do my job, so I was worried when my boss asked us all to work from home for a while. Nevertheless, I packed up my desk and set off, ready to work hard from home, whatever the challenges. Of course, when I got there, I found my IP based phone needs a power supply to work! What was I going to do? At the

Nicky Smith March 30, 2020

FREE Working Remotely Solution to Help You Stay In Business

[vc_row][vc_column][vc_custom_heading text=”Get Your Team Back to Working Remotely from Home With Carolina Digital Phone’s Cloud-based Telephone Service. Get your business back online tomorrow!” font_container=”tag:h2|font_size:30|text_align:center|color:%2300840f|line_height:30px” use_theme_fonts=”yes” css_animation=”slideInLeft”][/vc_column][/vc_row][vc_row][vc_column][vc_separator][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1585494629634{margin-bottom: 0px !important;}”]To help small businesses get back in business during the Coronavirus outbreak, Carolina Digital Phone, a local Greensboro, North Carolina based business wants to help you! If you have been waiting to move your communications to the cloud, NOW is the time with our FREE month offer. Make a two year agreement for services and get TWO FREE MONTHS of service PLUS deeply DISCOUNTED pricing of Yealink IP-based telephones below our cost. Get your employees working for home tomorrow! Call us by noon (336)

Nicky Smith March 29, 2020

Working From Home With Children

It’s comforting to know that we’ve all been thrown into the same situation as everyone else in the world. However, suddenly working from home for the foreseeable future seems like a blissful and satisfying situation for some people, but a terrifying and painful situation for others. So regardless of what industry you work in, how do you cope with remote working when you have children? Here are some tips that might just stop you from going stir crazy indoors. Keep To A Routine A routine is important because despite you having your home, as the workplace, you still have things

Nicky Smith March 29, 2020

Uplifting Message to Millions from Joel Osteen

During uncertain times we need to have a positive influence on what we do daily. Enjoy Pastor Joel Osteen giving uplifting message during these hard times to over 4.6 million viewers today. He has answers for how we can seek positivity when there is a lot of negativity in the world. Well worth sharing! During these difficult times Carolina Digital Phone is offering FREE telephone services to businesses affected by the Coronavirus outbreak. Please visit https://digitalphone.io/working-remotely-free/ for more information.

Nicky Smith March 29, 2020

A Message from Carolina Digital Phone’s CEO Nicky Smith on COVID-19

To Our Valued Customers: With the novel coronavirus (COVID-19) spreading around the globe so rapidly in recent weeks, I am taking this opportunity to share with you the key actions that we are taking in response: maintaining business continuity, maintaining high availability of services, offering our mobile app for remote workers, and introducing our next day telework solution for remote workers. Each of these is described below. [su_highlight]1. Maintaining Business Continuity[/su_highlight] Our office remains open, and our staff is ready to provide the exceptional support that you have come to expect from us. Should it become necessary for us to

Nicky Smith March 29, 2020

Help, My Cat Has Coronavirus

Working from home is not for the faint of heart. Where is the motivation to set the alarm in the morning? Wearing pants has become optional. I sit down to work and then remember the dishes in the sink, the lightbulb that needs to be replaced, and the plants that need watering. Pets become both a comfort and a source of distraction. Lack of human interaction has me wondering if I always had the urge to cut my own hair or if cabin fever is finally setting in for good. The internet is frothing with information about coronavirus: the symptoms,

Nicky Smith March 28, 2020

Remote Worker Solution

Get Your Team Back to Working Remotely from Home With Carolina Digital Phone’s Cloud-based Telephone Service. Get your business back online tomorrow! Get your employees working for home tomorrow! Call us by noon (336) 850-5400 and we can ship direct to their homes a digital phone that you can manage and monitor from the cloud. You can be back in business quicky with remote workers having access to each other by phone, chat, video and answering your customer calls, making calls and keeping your business operational! If hardware financing is required we have made arrangements with finance companies to help you make

Nicky Smith March 23, 2020

Carolina Digital Phone Earns 100th 5-Star Review from Satisfied Customers

Carolina Digital Phone, a leading hosted VoIP and telecommunications firm based in North Carolina that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce that it has received its 100th 5-star review from satisfied customers. The verified reviews, which were provided by customers through multiple sites including Google, Facebook, the Better Business Bureau, and Yelp, can all be accessed through the Carolina Digital Phone website at https://digitalphone.io. A sampling of some of the 5-star feedback includes: “Carolina Digital Phone answers promptly, solves our issues efficiently, and we have a personal contact with our own representative who

Nicky Smith March 20, 2020

carolina digital phone helps medical education and non-profit organizations

Is your organization affected by the Coronavirus?

We Are Helping the Community by Offering 3 Free Months of Cloud-Based Services for Organizations impacted by Coronavirus All healthcare providers, schools (K-12 and Community Colleges), and non-profit organizations who are new customers and impacted by COVID-19 get free access to Carolina Digital Phone’s Advanced Cloud-Based Telephone Services. This includes 16 participants per video meeting and our existing feature rich set of services. You can call us for fast setup (336) 850-5400 or complete the form below for a quick call back from one of our onboarding specialists. IP based telephones and hardware purchased are not included in this offer.

Nicky Smith March 19, 2020

nicky smith ceo of carolina digital phone office

The 3 Worst Pieces of Business Advice I’ve Ever Received

Anyone who knows me in my personal or professional life knows that I’m an incurable optimist. This doesn’t mean that I don’t face problems and challenges head-on, because I certainly do. And it also doesn’t mean that I “sugar coat” truth, facts or reality. Sometimes things aren’t good. And occasionally, they’re downright bad. But it does mean that I believe in focusing on the positives, and as the old and wise saying goes: when life gives you lemons, make lemonade. And so, it may come as a surprise that a self-described optimist like me would want to share some of

Nicky Smith March 6, 2020

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